Absolutely incredible help and support contacted open reach (other providers wouldn’t) constantly updating me. Helping us get wifi until our main box was ready with them. Honestly change now!! These a... See more
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We have only just joined E.ON Next but already our communication and help to get our account motoring, has been wonderful. I had no idea that companies used WhatsApp to much as been so useful even... See more
Always had a good experience speaking to the friendly customer service agents. No they're aren't able to give me pre energy crisis deals but even they have the same experience with bills. Thankfull... See more
Today a nice man called Richard spoke to me as my meters are not working he so kindly said an engineer will be out on tue as there is a fault on them .he was very helpfull more than i can say for a m... See more
Company details
About E.ON Next Energy Ltd
Written by the company
At E.ON Next, we make new energy work. We aim to do this by helping remove the barriers of the energy transition, so that our customers can reduce their energy bills and environmental impact with future-ready home solutions.
With over 1.5 million energy saving measures installed in UK homes, we've already helped households save £10 billion on bills and significantly cut carbon emissions.
But we're more than just an energy provider. As an E.ON Next customer, you get:A range of electricity and gas energy tariffs.
Discounts on boilers, solar panels, air source heat pumps, and electric vehicle (EV) chargers.
Great savings with exclusive Energy Saving Picks.
Easy energy management with our E.ON Next app and online account.
Access to friendly, helpful, and dedicated Energy Specialists.
Switch to us today and make new energy work for you. T&Cs apply.
Already an E.ON Next customer? We’re eager to know your thoughts! If you'd like to share your experience, please leave us an E.ON Next Trustpilot review.
Get a quote
With over 1.5 million energy saving measures installed in UK homes, we've already helped households save £10 billion on bills and significantly cut carbon emissions.
But we're more than just an energy provider. As an E.ON Next customer, you get:
Switch to us today and make new energy work for you. T&Cs apply.
Already an E.ON Next customer? We’re eager to know your thoughts! If you'd like to share your experience, please leave us an E.ON Next Trustpilot review.
Get a quote
About E.ON Next Energy Ltd.
Written by the company
- Choose energy that comes with your own dedicated Energy Specialists and get exclusive discounts on home energy tech like EV chargers, heat pumps, and solar panels. Switching couldn’t be easier. So why not find out more and join us? Get a quote today at https://www.eonnext.com/dashboard/journey/get-a-quote
Why not make the most of what E.ON Next can offer?
We’re always striving to give our customers more.
With E.ON Next you get:
- A range of electricity and gas energy tariffs.
- Discounts on solar panels, air source heat pumps, and electric vehicle (EV) chargers.
- Friendly, helpful dedicated Energy Specialists.
- Great savings with exclusive Energy Saving Picks.
T&Cs apply. Why not find out more today.
Contact info
Westwood Way Business Park, CV48LG, Coventry, United Kingdom
- hi@eonnext.com
- eonnext.com
4.5
Excellent
200K reviews
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Great customer service!
I’m writing this review on behalf of a friend who recently spoke with one of your operators, Chukwuemaka.
He was exceptionally dedicated, very helpful, and highly professional throughout the entire interaction. He went above and beyond to assist and made a potentially stressful situation much easier to manage. His attitude and commitment truly stood out, and he is a great asset to your team. He absolutely deserves recognition—and in our opinion, a pay rise would be well deserved.
May 8, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Disappointed with the communication…
Disappointed with the communication with the billing team . Promised a call back never called back . Then tried again on next day same thing happened.
May 8, 2026
Reply from E.ON Next Energy Ltd
Good Afternoon
Thank you for getting in touch and for the feedback
I am so sorry for the disappointment in the communication and that you did not receive the call back
I am here to help and I will be in touch direct to discuss further
Thanks - Alia
Phone call took a little longer than…
Phone call took a little longer than expected given I rang a few weeks ago to advise my sale date was 8/5 and that I was just updating them to confirm the sale of property had completed and provide the closing meter readings. But otherwise fine.
May 8, 2026
Cost of living
My contract ending and need new contract.
I asked to go on a social tariff as am a pensioner and find it hard to pay bills that keep going up.
I would have liked a cheaper tariff to help me
May 8, 2026
Reply from E.ON Next Energy Ltd
Good afternoon Lyn
Thank you for your review and I'm sorry to hear of the issues you've had in relation to your tariff renewal. I'm going to take a look and reach out to you via email. Speak soon Daniel M, E.ON Next.
Happy Customer
I was very impressed and happy with how promptly and professionally I was dealt with switching to a new address at very short notice.
Thank you for making our move less stressful.
May 7, 2026
Have tried for 2 days to submit a meter…
Have tried for 2 days to submit a meter reading and it's not allowing me to. Keeps coming up with "oops there is a problem". Really fed up of trying and have now had to call to submit it!
May 8, 2026
Reply from E.ON Next Energy Ltd
Good afternoon
We appreciate you bringing this to our attention. We're sorry you've had trouble submitting your meter reading online and had to call instead.
I will make sure this is fed back to the relevant team and looked into.
H
Energy specialist
Major issue with my bill.
May 8, 2026
Reply from E.ON Next Energy Ltd
Hi Robert,
Thank you for taking the time to leave a Trustpilot review. I appreciate you bringing this to our attention.
I will be emailing you shortly to address your concerns regarding your bill so we can work together to resolve this.
Kind regards,
Mathilde
True customer service with follow up…
True customer service with follow up support ensuring all my requirements had been met.
May 7, 2026
Excellent customer service
Excellent customer service. I spoke to Ms Siyamthanda today and she was very efficient in addressing my query.
May 8, 2026
Shambolic
Trying for 3 months to get my mother's bills sorted out. Different people all the time having to keep repeating the problem. Still ongoing. Shambles
May 8, 2026
Reply from E.ON Next Energy Ltd
Good afternoon Ross
Thank you for taking the time to leave us feedback.
We're sorry to hear about the difficulties you've experienced resolving your mother's bills.
I will reach out to you directly to discuss this further.
H
Energy specialist
The advisor was able to deal with my…
The advisor was able to deal with my query effectively and without fuss.
May 8, 2026
Disgusted in the service of your…
Disgusted in the service of your customer representative!!
May 8, 2026
Reply from E.ON Next Energy Ltd
Good evening Gary
We appreciate you sharing your concerns. We are sorry you were dissatisfied with our customer representative's service.
I will reach out to you directly so that I can support you via email.
H⚡
Energy specialist
I absolutely could not understand the…
I absolutely could not understand the bill i received this am about the government price changes. I hope I understand the very pleasant guy I spoke to who helped me understand. The bill was not easy for the elderly to navigate.
May 8, 2026
One short phone call new traffic sorted…
One short phone call new traffic sorted for the next 13 months.lovely lady.super service .thank you.x
May 8, 2026
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