EPB Pest Control Ltd Reviews 48

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great service from Darren, assisting with pest problems in one of my rental properties. Darren provided an extremely efficient service and updated me/tenants throughout the pest control process. H... See more

Rated 3 out of 5 stars

Darren was very informative and helpful from the start. He explained everything clearly for us. He was on time and carried out the treatment in a good manner. Unfortunately for us this method of treat... See more

Company replied

Rated 5 out of 5 stars

I've used Darren's services for about 6 years now. He's helped me with various problems in my rental properties. He's dealt with really tricky mice problems, and also ant invasions. He's always res... See more

Rated 5 out of 5 stars

Excellent job renewing the old pigeon-proofing around our solar panels. Darren and Del removed the old wire netting and nest debris from under the panels where the birds had managed to loosen the mesh... See more

Company details

  1. Pest Control Service
  2. Bird Control Service

Written by the company

EPB Control were established in 2007 and offer residential and commercial pest and bird control services in London & Essex. A friendly, family run company who are experts in pigeon solutions, mouse proofing homes as well as offering all types of pest treatments. We take great pride in the level of service we provide to our clients and our affordable services. We always honour our guarantees.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

48 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Birds evicted

Darren and Del have done a brilliant job today. We are so pleased - we will be able to enjoy the garden next summer without fear of “The Dove from Above”!

Solar panels front and back meant front and back garden was covered in dove detritus - not pleasant.

Excellent communication throughout, the guys turned up on time, were super efficient and used high grade equipment.

The gutters, which had only been fitted earlier this year, were cleared of all the mess too.

Thoroughly recommend the services of Darren and Del, you will not be disappointed.

October 17, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service!

I can't recommend Darren highly enough, his service is efficient, thorough and reassuring, which is exactly what you want when you have a mice or rat problem.

October 13, 2022
Unprompted review
Rated 5 out of 5 stars

Roosting pigeons

My neighbours and I are very happy with the work carried out by Darren. We had a lot of pigeons roosting on the walls and pipes between our side returns leaving a horrible mess. Darren cleaned it all up and installed metal spikes - problem solved, no more pigeons.

October 5, 2022
Unprompted review
Advertisement
Rated 4 out of 5 stars

Darren has been very responsive and…

Darren has been very responsive and great at communication through out this process. He has been clear about the work he will under take and where he thinks the issues are and referred us to specialists for drainage CCTV inspection.

October 10, 2022
Unprompted review
Rated 5 out of 5 stars

Darren was very professional.

Darren was very professional,friendly and informative and put our mind an ease straight away and after 3 visits he irradiated our unwanted guests.

September 1, 2022
Unprompted review
EPB Pest Control Ltd logo

Reply from EPB Pest Control Ltd

Hi
Thank you for the feedback. I am glad I was able to help and resolve the issue for you.

Darren

Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service! I reached out out to Darren after seeing a mouse in my flat late on a Sunday night. He got back to me within half an hour with an appointment booked in for 2days time. I didn’t see another mouse after the first the appointment! His service was professional and friendly, put me at ease and made me feel comfortable in my home again. Can’t recommend him enough!

September 15, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Professional Service

Excellent and professional service. Cannot recommend this company enough, clear, concise and turn up when they are meant too.
So good in fact I am recommending to my clients and using them on my sites.

September 20, 2022
Unprompted review
EPB Pest Control Ltd logo

Reply from EPB Pest Control Ltd

Hi Rae

Thank you for the feedback and for using us for all your pest control requirements

All the best
Darren

Rated 5 out of 5 stars

Darren is really helpful and efficient

Darren is really helpful and efficient. As an existing client he has given me free advice on several occasions which has meant I didn’t call him out when I didn’t need to, which saved me money. I’d very much recommend him.

August 30, 2022
Unprompted review
Rated 1 out of 5 stars

Avoid Darren, positive reviews must be fake

We hired Darren to get rid of mice and it turned out to be a very bad and expensive mistake. He initially cancelled four appointments (due to covid, other illness, his phone smashing and a personal issue) – we gave him benefit of doubt, maybe they were all genuine. But the real problem was his incredibly shoddy work. He said he had filled all the possible entry points – he did this in about five minutes, but it didn’t solve the issue. We called him back and he spent another five minutes doing the same – he said this time he had definitely filled them. He then returned one more time and did the same. We asked him to use concrete (which he had said he would do when we hired him) but he said concrete would not work on our property. Anyway, the mice remained, and he ignored my last message asking for a solution. So eventually we hired someone else. And guess what, they found two very accessible entry points in the kitchen and filled them (and the rest of area) with concrete and now the issue is fixed. Darren was either too lazy or incompetent to do this himself – not sure which one. We’ve asked Darren for a refund but he has ignored us, of course. We hired him on the basis of his good online reviews. No idea if those are genuine, but if you’re considering hiring him I’d suggest you pay attention to this review. I wouldn’t recommend him if he was the last pest control guy on earth!!

April 7, 2022
Unprompted review
EPB Pest Control Ltd logo

Reply from EPB Pest Control Ltd

Hi Kevin,

I haven't heard from you since June and when we last spoke there was no indication you were unhappy with the service. Then you messaged me out of the blue last week saying if I don't give you money you will leave a review. That's why I didn't reply to you.

At no point was I only in your property for 5 minutes. The first visit took 20-25 minutes while we spoke about the issue, I laid bait and checked the balcony and kitchen, you explained Kates fear of mice and so on. The proofing visit took around 40 minutes and the next visit for proofing again took over half an hour. You were on a video call to someone in Hong Kong for 30 minutes sitting beside the kitchen whilst I did the proofing and then we spoke for 10 minutes about your work you do and I also explained you needed to keep it tidy and also clean up the old poison you or someone else had put down under the unit as your daughters toys were near it and other items on the floor like cutlery and that area was exposed with no kick board, I'm sure you remember that so its unfortunate you've felt the need to twist the truth in order to try and tarnish my reputation.

There was no hole in the wall behind the fridge at the time of my visit. I had it pulled out in front on you. It would have been easy to seal if there was as it was a flat wall with good access. The main holes were in the void for the pipework in a hard to reach area down behind the washing machine which I still managed to get to even though difficult. I wouldn't leave an easy to reach hole in a flat wall.

I said cement couldn't be used in the void, not your property. I've explained this to you a few times, because the holes were in the void in the corner for the pipe work that runs up and down between the flats. A void is basically an empty space behind the boxing around the pipes so if I had put cement in, it would just crack and fall down over time. That's why I covered the holes with metal mesh which will stay in place forever. I did it properly rather than what you thought would be best. If I can use cement I always do when it will work.

Yes I did have to come back in early june which I was happy to do as Kate saw a mouse. That is why I guarantee my work. If you had contacted me to return again I would have but I've not heard from you since June and as far as I was concerned there were no further issues.

You have wrote this review and the other one on Google in such a way to make me seem completely unprofessional which isn't a fair reflection of me or the service I provide. Added to that the text messages you keep randomly sending me about reporting me, It's not far off harassment and hopefully you will stop now, asking for money, making fake review profiles, misleading reviews, texts.

I noticed you also set up a fake profile and left me another review under the name Jessica darling on google.. I would expect better from someone that works for Amnesty and is a supposed social media specialist, you are aware of the damage untrue reviews can do. This has had a negaive impact on me. I hardly slept last night with worry and just not being able understand why you seem hell bent on a campaign of abuse towards me.
I have reported you for this and will take it further to your employer's if the fake Jessica review it isn't removed and all this harassment doesn't stop as I am sure this isn't in line with someone working for an organisation that is supposed to be a champion for peoples human rights.

Aside from the above, I am genuinely sorry you feel the service wasn't what you wanted but I would have returned free of charge if you had notified me of any on-going issue and I've always been easy to contact, deal with and always replied to you straight away. As far as I was aware the mice issue was resolved so this was a surprise to me after so many months of not hearing from you. I take pride in my reputation and the service I provide and always do my best for people.

Regards
Darren

Rated 5 out of 5 stars

Fantastic service

Darren was fantastic. Came very quickly, immediately identified the problem and rapidly sorted it out very swiftly and professionally. Very reassuring. Goodvalue for money. Thoroughly recommended.

September 6, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Darren was brilliant

Darren was brilliant, filled me with confidence from our initial conversation that he would sort the problem and he did. There had been no more bed bugs since the job had been carried out. Great price and great service.

August 20, 2022
Unprompted review
Rated 5 out of 5 stars

Life saviours!

Darren is responsive, flexible, professional and friendly. We had a serious pest issue within the workplace but Darren dealt with the concern with ease. It is clear to see the team has a wealth of experience in this field.

We had to arrange our industrial clean several times but EPB were very understanding. They normally do not work weekends but made exceptions due to our working situation.

August 18, 2022
Unprompted review
Rated 5 out of 5 stars

Definitely recommend !!

Amazing service. Professional and efficient! Reliable and honest! I would definitely recommend for any home services. Prices are very reasonable too!

August 3, 2022
Unprompted review
EPB Pest Control Ltd logo

Reply from EPB Pest Control Ltd

Thank you for leaving feedback. I am glad you were happy with the service.
All the best
Darren

Advertisement
Rated 5 out of 5 stars

Darren has been really helpful in…

Darren has been really helpful in solving our moth and mouse problem. He’s been quick and easy to communicate with, and spelt out clearly what our problem was. He came to the flat really quickly after I called, and was very friendly. I’d definitely use Darren again.

July 29, 2022
Unprompted review
EPB Pest Control Ltd logo

Reply from EPB Pest Control Ltd

Hi Sophie
Thank you for leaving a review. I am glad to have been able to help
All the best
Darren

Rated 5 out of 5 stars

Darren visited us and was great

Darren visited us and was polite, calm, knowledgeable and trust-worthy. Didn’t dramatise anything and sorted out our issues. Must be a tricky job! Would recommend him.

July 27, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look