EPC Reviews 

Reply from EPC

Feb 11, 2026

Hi Naomi, thank you so much for the 5-star review ⭐️

We’re really pleased to hear you were impressed with the engineer during your heat pump service — we’ll be sure to pass on your kind words. Knowing you found him knowledgeable (and charming!) genuinely means a lot.

Thanks again for choosing us, and if you have any friends or family looking for a reliable heat pump, solar or battery installations and/or servicing, we’d really appreciate you recommending us.

Reply from EPC

Feb 11, 2026

Hi John, thank you so much for the 5-star review ⭐️

We’re really pleased to hear you were happy with the service and that everything was carried out thoroughly both inside and out. It’s great to know the engineer took the time to explain what he was doing and gave you helpful advice on running your heat pump as efficiently as possible — that’s exactly the level of service we aim for.

Thanks again for choosing us, and if you have any friends or family looking for reliable heat pump, solar or battery installations and/or servicing, we’d really appreciate you recommending us.

Reply from EPC

Feb 5, 2026

Thanks so much, Cliff — really appreciate you taking the time to leave such a great review.

We’re big believers in clear communication and proper follow-up, so it’s great to hear that came through from start to finish. Making sure everything’s understood before moving forward is non-negotiable for us.

Thanks again for choosing us and for the recommendation — it genuinely means a lot. If you ever need anything in the future, you know where we are 👍

Reply from EPC

Feb 5, 2026

Thanks very much, Eamonn — really appreciate the feedback.

Marc takes a lot of pride in properly understanding a project before making recommendations, especially on new builds where getting the system right first time really matters. It’s great to hear you found the advice clear, detailed, and well supported.

Thanks again for trusting us with your new home. We’re always here if you need anything as the build progresses.

Reply from EPC

Feb 5, 2026

Thanks so much, Jared — that really means a lot.

Unfortunately, we see situations like this more often than we’d like, and it’s exactly why we take such a methodical, engineering-first approach. I’m glad James and Mark were able to get to the root of the issues quickly and put a proper remediation plan in place — and even better that everything is now running quietly, efficiently, and exactly as it should.

Your comments about James’s experience and attention to detail genuinely matter to us. If anyone’s on the fence about a heat pump install or dealing with problems left behind by others, we’re always happy to give honest, independent advice.

Thanks again for the trust and the recommendation.

Reply from EPC

Feb 5, 2026

Thanks, Mr Cook — we appreciate you taking the time to leave a review.

Doing exactly what we say we’ll do, when we say we’ll do it, is the baseline for us, so it’s good to hear that came across on the day. I’ll be sure to pass on your comments to the engineer as well.

Thanks again for choosing EPC Improvements.

Reply from EPC

Feb 5, 2026

Thanks, Simon — really appreciate you leaving a review.

Mark is great at making sure customers understand not just what’s been done, but how to keep the system running smoothly long term, so it’s good to hear that came through. Simple things like keeping drains clear can make a big difference to performance and reliability.

Thanks again for booking your annual service with EPC Improvements — we’re here whenever you need us.

Reply from EPC

Feb 5, 2026

Thanks so much, Sam — we really appreciate you taking the time to share this.

Getting systems back online quickly and properly is exactly what we’re here for, and it’s great to hear the technician looked after you so well. I’ll make sure your feedback is passed on to the whole team — comments like this genuinely matter.

You’re absolutely right that people tend to speak up when things go wrong, so we’re especially grateful you called out the positives. Thanks again for trusting EPC with your solar and battery setup — we’re glad to be part of the journey and we’re always here if you need us.

Reply from EPC

Feb 5, 2026

Thanks, Sunsanna — we really appreciate you taking the time to leave a review.

Great to hear you found everything quick, efficient, and thorough — that’s exactly what we aim for. We’re always pushing ourselves to improve, so if there’s anything we could have done better to earn that fifth star, we’d genuinely love to hear it.

If you have a moment, feel free to drop Danny a quick note at danny@epc-improvements.co.uk
. Any feedback helps us raise the bar.

Thanks again for choosing EPC Improvements.

Reply from EPC

Feb 5, 2026

Thanks, Stephen — really appreciate the review.

Clear communication and a helpful team are non-negotiables for us, so it’s great to hear that stood out. Thanks again for choosing EPC Improvements.

Reply from EPC

Dec 23, 2025

Hi Nickie, thank you for taking the time to leave such a thoughtful review. We’re really pleased to hear that Mark explained everything clearly and took extra care given the bad weather — that attention to detail is exactly what we expect from our team. We appreciate the recommendation and are glad you were happy with the service. If you ever need anything in the future, don’t hesitate to get in touch.

Reply from EPC

Dec 23, 2025

Hi Kieron, thanks very much for the great feedback. Mark takes real pride in going beyond a basic service, so it’s good to hear he picked up on the hot water and underfloor heating issues and got them sorted for you. That extra time on site is exactly about making sure the whole system is running as it should. We really appreciate you taking the time to share your experience.

Reply from EPC

Dec 23, 2025

Hi Andy, thanks for the great review. We’re glad to hear you consistently receive a friendly, reliable service — that’s exactly what we aim for on every visit. We really appreciate your continued support and look forward to helping again whenever you need us.

Reply from EPC

Dec 23, 2025

Hi Tom, thanks for taking the time to leave a review. We’re pleased to hear you found the service polite, friendly, and thorough — that’s the standard we expect from our engineers. We appreciate the feedback and are always here if you need anything going forward.

Reply from EPC

Dec 23, 2025

Hi Claudia, thank you so much for such a generous review — it genuinely means a lot to us. Looking after your system from installation through to ongoing annual servicing is exactly how we believe things should be done, and it’s great to hear that consistency, reliability, and trust have come through over the years. We’re really grateful for your continued support and kind words about the team. If you ever need us, we’re always only a call away.

Reply from EPC

Dec 23, 2025

Thank you for taking the time to set out your concerns. We are sorry that your experience did not meet your expectations and appreciate the opportunity to clarify the situation.

At the outset of the project, EPC provided an installation timeframe that was fully in line with our standard process and industry norms for heat pump installations of this type. This timeframe was contingent on all prerequisite works being completed and signed off, which was clearly outlined in the documentation provided at deposit stage. An installation date was available within the agreed timeframes once the project was ready to proceed.

We acknowledge that your original point of contact left the business during your preparation phase. While the project itself remained active and managed internally, we accept that this change should have been communicated more clearly and we apologise for the frustration this caused.

Regarding the deposit, EPC is not withholding it in full. As set out in the terms you signed, the deposit is refundable subject to deductions for costs already incurred. By the time cancellation was received, the project had progressed to an advanced pre-installation stage, including system design, specification, manufacturer coordination, administrative processing, and resource allocation. These costs are material, not minor, and are currently being itemised in line with the contract.

We also apologise that the refund process has taken longer than expected. This period coincided with our busiest operational window of the year, and we experienced unforeseen staff absences due to sickness. That said, we recognise this does not change your expectations, and the matter is now being actively progressed.

A director of EPC will be in direct contact with you to finalise the refund calculation and bring this to a conclusion. Our intention has always been to resolve this fairly and in accordance with the agreement, not to delay or avoid repayment.

While we regret that you chose not to proceed with EPC, we wish you well with your installation and trust the above clarifies our position.

Reply from EPC

Dec 23, 2025

Hi Emmanuel, thank you for such a detailed and thoughtful review — feedback like this really means a great deal to the whole team.

We’re especially pleased to hear that the system has performed flawlessly over the past two years and that our support around controls and servicing has been prompt and helpful. Your comments about the decision-making process are important to us — we’ve always believed that heat pumps aren’t a one-size-fits-all solution, so giving clear, honest advice without pressure is the right approach.

The planning process at the time was far from straightforward, and we’re glad we could take some of that burden off your shoulders and help steer things through. As for the garage install — you’re absolutely right, that was no small task, and it’s great to hear the ingenuity and care of the installation stood out.

We really appreciate your continued trust in us for servicing, and we’d be delighted to help with your solar installation when the time comes. Thank you again for the recommendation — it means a lot to us.

Reply from EPC

Dec 23, 2025

Hi Elizabeth, thank you for taking the time to leave such a kind review. It’s great to hear that the system design and installation have continued to perform well, especially given it’s a more bespoke setup. We take a lot of care with non-standard systems, so it’s good to know that shows through in both performance and servicing. James and Mark will really appreciate the mention. As always, we’re here if you have any questions or need support in the future.

Reply from EPC

Dec 23, 2025

Hi Alastair, thank you for the great review. We’re really pleased to hear that your second service went just as smoothly and that the team delivered exactly what you expected. Mark and the rest of the EPC team take a lot of pride in being reliable, professional, and knowledgeable, so your recommendation means a lot to us. We appreciate your continued trust and look forward to supporting you in the years ahead.

Reply from EPC

Dec 23, 2025

Hi Mike, thanks very much for the review. We’re pleased to hear that your annual service was carried out professionally and that Mark kept you fully informed throughout — clear communication is a big part of what we aim for. We really appreciate the recommendation and your continued trust in EPC.