So happy with the service, after a nightmare with a new dishwasher at my parent's home which lead to having to turn the water off entirely. I contacted Martin and Brian was on site within an hour of... See more
Company replied
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Very professional, polite and super quick 24/7 service from both office and engineer staff. Plumber checked and narrowed down options what it could be, found the issue and then clearly explained what... See more
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Quickly responded to the issue of water coming through a ceiling from a water tank in the loft. The plumber given the job arrived inside the hour and had the problem resolved inside the hour too. Very... See more
Company replied
We had an urgent problem with our hot water a few days before Christmas. We used EPHG to help us secure a licensed professional to fix the problem after our insurer said they’d only send someone round... See more
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Company details
Written by the company
EPHG offer an emergency electrician, plumber, heating engineer that is gas safe. Our business model is to firstly give our clients the best experience in there time of need and to raise the quality of service being given by trying to make contractors do a better job. EPHG currently have over 60,000 clients, 8 staff taking the calls and hundreds of contractors being a national company covering an estimated area of 98%. Even though our terms and rates are available online, we verbally explain the rates, take a deposit, ask our clients to reply to a text or an email in writing to confirm the agreement including rates over the phone before we start the work. If we don't get a written agreement, our clients can ask for the payment to be voided the same day or a refund any other day. Our aim is to raise the quality of service in many individuals with highly trained staff by trying to make sure you don't full prey to potential crooks or unprofessional trades.
Contact info
Parkgates Bury New Road, M25 0JW, Manchester, United Kingdom
- 07720247247
- martin@ephg.limited
- ephg.limited
4.8
Excellent
291 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great!
Kyle fitted a filter to our boiler today as it was recommended now that we have a service contract with EMG. He was great and double checked that everything was working properly before he left. Thank you! 😊
April 19, 2023
Unprompted review
Reply from EPHG Limited
Normally we only deal with emergencies, but nice to see that the engineer has done more and appreciate the review. I'm personally not sure who EMG is though! Thank you.
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Outstanding service. Well worth the money.
The electrician was friendly and was not judgemental.
I say this because my house is in a bit of a state from subsidence etc and all too often I meet tradesmen who give out a bad vibe because of the state of my home. Outstanding behaviour goes a long way.
He was also an excellent electrician who explained everything and did all the paperwork without wrangling. This made it a rare experience for me.
And I have dealt with dozens of tradespeople.
March 9, 2023
Unprompted review
Reply from EPHG Limited
Appreciate the review, and would like to say that I have also experienced people being judgemental, which I see is probably a schooling issue. In this case, I'm glad that this engineer was above all that and was able to give you a good experience in the service you used. I also appreciate the time you have given into writing this review. :-)
Professional and reliable
Very professional service from start to finish. I had an emergency call out in the middle of the night and the problem was fixed quickly by a very knowledgeable and experienced engineer. I would highly recommend and use again.
April 2, 2023
Unprompted review
Reply from EPHG Limited
Happy you found the service to be great and I thank you for your time in writing the nice review. Never a nice experience having to call someone in the middle of the night, and I'm glad we was able to assist you.
Brilliant engineer called Kev
Brilliant engineer called Kev came to our house after we paid the call out fee. He was amazing! Talked my partner through the problem and what he was doing to fix it. He was really friendly, respectful of our house and great with our dog. Really recommend him as a gas safe engineer.
The company that we used to get him were also polite, explained the process that would happen so that i was sure of what was happening. No one likes having to pay for some one to come out in an emergency but I would definitely recommend this company.
March 22, 2023
Unprompted review
Reply from EPHG Limited
It sounds like your experience was great, from using our service to the contractor was doing to fix the problem. Really appreciate your time in writing this wonderful review, and wish you the best going forward. Thank you.
Dependable service
Named engineer arrived within agreed time frame - promptly made measurements to locate the fault, and suggested measurements/inspections to verify the fault. After these were made, the fault was cleared, and power successfully restored. I recommend without hesitation.
March 12, 2023
Unprompted review
Reply from EPHG Limited
I'm happy the engineer was able to locate the fault using measurements, and happy you've got your power restored. Thank you for this wonderful review.
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Emergency electrician
Tony, the emergency electrician did a fantastic job, and restored power to the house within the hour
March 12, 2023
Unprompted review
Reply from EPHG Limited
Glad Tony did a good job in getting your electric back on and really grateful for the review. thank you.
Quick response to boiler breakdown
Quick and friendly response when I called. Helpful advice over the phone. Full explanation of fees for what was involved. Regular updates via text. An engineer was with us within the hour and the problem was solved within 24 hours.
March 8, 2023
Unprompted review
Reply from EPHG Limited
We're always trying to go above and beyond keeping our clients updated by text. Glad the issue was fixed within the 24 hours and appreciate the review. Thank you.
EPHG electrical call-out
EPHG, a reliable source for emergency electrical gas and plumbing
The company kept us calm, handling our worries over the phone due to a circuit box issue leaving us with no lights.
The electrician provided to us was very helpful, arrived within 1 hour of call-out notice, knowledgable and showed us the fault, talked us through the process of why the fault occurred and tested it all in front of us to show that we had nothing to worry about
If you have any emergency issues this company is definitely worth giving a try!
You won’t be disappointed
March 8, 2023
Unprompted review
Reply from EPHG Limited
Reliably is always our aim, and the engineer we assigned seems very nice. Glad the issue was sorted and there is now calm.
Appreciate your time writing the review and for the nice words put in. Thank you.
We noticed a leak in the kitchen…
We noticed a leak in the kitchen roofing the morning, coming from the water tank upstairs. We phoned and got a quick response and a plumber was found to come out as soon as possible. He was there within an hour and a half and quickly fixed the problem. Very quick, efficient and professional service. Fully recommend this firm.
February 27, 2023
Unprompted review
Reply from EPHG Limited
Having a leak coming through the ceiling could be very worrying, and I'm glad you've used our service and allowed us to send you an engineer that has fixed the issue. Thanks for the nice review and your time in writing it.
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EPHG provided a great service to get my…
EPHG provided a great service to get my boiler fixed on a Friday afternoon. I tried multiple boiler engineers none of which had the part available and could not fix boiler till the following week. EPHG proved an engineer with the part and boiler was fixed within 2 hours of phoning them.
March 3, 2023
Unprompted review
Reply from EPHG Limited
If this was the same client I'm thinking about, I'm assuming it was a pump within the boiler, where our client contacted us, asked for a specific pump to be fitted, contact was made with the engineer, who said he either has the pump or can get the pump on route.
Most emergency call-outs on boiler problems, we only give a 70% chance of a fix onsite before having to order parts, and on this occasion, I'm happy for you, that we was able to assist you better that other companies.
Really appreciating the review and your time in writing it.
Thank you.
Prompt, professional service
The engineer (Tim) arrived about 40mins after my initial call. He was very polite & professional & managed to get my boiler working. I would use the service again in an emergency.
February 22, 2023
Unprompted review
Reply from EPHG Limited
As we start to exit the winter, we find engineers are able to get to jobs quicker, and happy we got you an engineer within the hour and hopefully you will have no further issues. Thanks you for your time in writing us this nice review.
Arrived promptly and dealt with the job…
Arrived promptly and dealt with the job quickly, including calling out the water board when that was required. Would definitely use again, although I hope I don’t have to!
January 29, 2023
Unprompted review
Reply from EPHG Limited
Glad the job was dealt with quickly and from time to time assuming this was the mains stop valve in the public spaces, we roughly estimated 1 in 20 water leaks resulting in contacting the water board for one reason or the other. Appreciate the nice review and all the best.
This is a real emergency service
This is a real emergency service. I called my home insurance and British Gas. Neither could get me a plumber on a Saturday night. I tried so many so called emergency plumbers last night and nearly gave up. Kieran was great and explained the whole process. The gas engineer was with us within the ETA on a Saturday night! Tom did a great job. He checked everything before leaving and left within 30 minutes of coming. It is pricey but its a real emergency service and il get the money back from my insurance.
January 28, 2023
Unprompted review
Reply from EPHG Limited
Nice review and a good reflexion of the emergency service. We get many people in a similar scenario, where people struggle to find contractors, where we make it our duty to dig a little deeper and find engineers that can attend given our years of experience. We appreciate your time in writing the review and all the best.
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Quick and helpful
The company provided a quick response to an emergency call, and the plumber was great. Not only fixed the immediate issue but also made the necessary repairs on the spot.
January 27, 2023
Unprompted review
Reply from EPHG Limited
Our goal is always to try and get someone out quick and provide decent engineers. Glad the engineer was able to fix the issue and repair the problem as course. Appreciate the review and your time in writing it. Thank you.
Excellent service provided by Ged and…
Excellent service provided by Ged and wife. Many thanks
January 22, 2023
Unprompted review
Reply from EPHG Limited
Assuming the engineer had brought his wife with him, nice to see they did a odd job and we appreciated the feed back and your time in writing the review. Thank you.
EPHG provide an excellent customer…
EPHG provide an excellent customer experience. Any query from myself was raised with priority & professionalism. Nothing was too big or too small. Would definitely recommend! Well run company!
January 21, 2023
Unprompted review
Reply from EPHG Limited
Appreciated the review, as it seems very fitting for our company, and all the best. Thank you.
On reflection, I now come to realise this review came from a complaint that was resolved, and I can say we're very grateful to get a 5 star review, even though the contractor will no longer be getting any further work from us.
We felt our client deserved more, and we refunded everything we took from our client.
The review was more than we expected.
Very impressed with the service
Very impressed with the service. Feedback was so fast and they were able to send an electrician within an hour. Would definitely use this company again.
January 14, 2023
Unprompted review
Reply from EPHG Limited
really appreciate the review and your time in writing it. We always aim to get an engineer over as quick as possible. Thank you.
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Excellent service. Had water gushing through my light…
Had water gushing through my light fitting. An engineer came out straight away & went above & beyond to fix the problem, even advising on how to prevent damage to flooring etc. Excellent service.
January 3, 2023
Unprompted review
Reply from EPHG Limited
I'm happy the engineer we sent over had gone above and beyond and your experience is being of an excellent service. Thank you for your time in writing the wonderful review.
Fantastic service.
Had an emergancy and needed a plumber ASAP - the guy that came was quick, and had all the parts needed for the job (even fixed an issue i wasnt awarw of!). He was very friendly and polite too.
Excellent service - thank you!
December 31, 2022
Unprompted review
Reply from EPHG Limited
I'm glad the engineer was quick and had what was required to make a repair. Really appreciated your time in writing this nice review and I wish you a happy new year.
Great service
Fantastic service today. Visit from plumber Anthony O’Rafferty, despite it being Boxing Day who located cause of leak and made safe.
Friendly, professional and efficient. Would highly recommend to others.
December 26, 2022
Unprompted review
Reply from EPHG Limited
Happy you had a fantastic service and that Anthony had made safe. Really appreciate the reviews, specially on Boxing Day, thanks you.
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