EPHG Limited Reviews 

287
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

An emergency call-out resulted in an electrician being with us within 30 minutes. The electrician was very helpful, competent and friendly, and he managed to get us all sorted and back up and running... See more

Company replied

Rated 5 out of 5 stars

Very quick service especially on a Sunday as it was a day nursery , great electrician very informative and he made sure he fixed what he could so we could open the next day Hightly recommend

Company replied

Rated 5 out of 5 stars

We had an urgent problem with our hot water a few days before Christmas. We used EPHG to help us secure a licensed professional to fix the problem after our insurer said they’d only send someone round... See more

Company replied

Rated 5 out of 5 stars

Called after 5pm and call answered quickly. We had leak from cold water tank down through lights into bathroom below. Plumber visit arranged for within 120 minutes and he arrived well within this t... See more

Company replied

Company details

  1. Repair Service

Written by the company

EPHG offer an emergency electrician, plumber, heating engineer that is gas safe. Our business model is to firstly give our clients the best experience in there time of need and to raise the quality of service being given by trying to make contractors do a better job. EPHG currently have over 60,000 clients, 8 staff taking the calls and hundreds of contractors being a national company covering an estimated area of 98%. Even though our terms and rates are available online, we verbally explain the rates, take a deposit, ask our clients to reply to a text or an email in writing to confirm the agreement including rates over the phone before we start the work. If we don't get a written agreement, our clients can ask for the payment to be voided the same day or a refund any other day. Our aim is to raise the quality of service in many individuals with highly trained staff by trying to make sure you don't full prey to potential crooks or unprofessional trades.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

287 reviews

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4.7

All reviews

(287)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Dependable service

Named engineer arrived within agreed time frame - promptly made measurements to locate the fault, and suggested measurements/inspections to verify the fault. After these were made, the fault was cleared, and power successfully restored. I recommend without hesitation.

March 12, 2023
Unprompted review
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Reply from EPHG Limited

I'm happy the engineer was able to locate the fault using measurements, and happy you've got your power restored. Thank you for this wonderful review.

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Rated 5 out of 5 stars

Emergency electrician

Tony, the emergency electrician did a fantastic job, and restored power to the house within the hour

March 12, 2023
Unprompted review
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Reply from EPHG Limited

Glad Tony did a good job in getting your electric back on and really grateful for the review. thank you.

Rated 5 out of 5 stars

Quick response to boiler breakdown

Quick and friendly response when I called. Helpful advice over the phone. Full explanation of fees for what was involved. Regular updates via text. An engineer was with us within the hour and the problem was solved within 24 hours.

March 8, 2023
Unprompted review
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Reply from EPHG Limited

We're always trying to go above and beyond keeping our clients updated by text. Glad the issue was fixed within the 24 hours and appreciate the review. Thank you.

Rated 5 out of 5 stars

EPHG electrical call-out

EPHG, a reliable source for emergency electrical gas and plumbing

The company kept us calm, handling our worries over the phone due to a circuit box issue leaving us with no lights.
The electrician provided to us was very helpful, arrived within 1 hour of call-out notice, knowledgable and showed us the fault, talked us through the process of why the fault occurred and tested it all in front of us to show that we had nothing to worry about

If you have any emergency issues this company is definitely worth giving a try!

You won’t be disappointed

March 8, 2023
Unprompted review
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Reply from EPHG Limited

Reliably is always our aim, and the engineer we assigned seems very nice. Glad the issue was sorted and there is now calm.

Appreciate your time writing the review and for the nice words put in. Thank you.

Rated 5 out of 5 stars

We noticed a leak in the kitchen…

We noticed a leak in the kitchen roofing the morning, coming from the water tank upstairs. We phoned and got a quick response and a plumber was found to come out as soon as possible. He was there within an hour and a half and quickly fixed the problem. Very quick, efficient and professional service. Fully recommend this firm.

February 27, 2023
Unprompted review
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Reply from EPHG Limited

Having a leak coming through the ceiling could be very worrying, and I'm glad you've used our service and allowed us to send you an engineer that has fixed the issue. Thanks for the nice review and your time in writing it.

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Rated 5 out of 5 stars

EPHG provided a great service to get my…

EPHG provided a great service to get my boiler fixed on a Friday afternoon. I tried multiple boiler engineers none of which had the part available and could not fix boiler till the following week. EPHG proved an engineer with the part and boiler was fixed within 2 hours of phoning them.

March 3, 2023
Unprompted review
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Reply from EPHG Limited

If this was the same client I'm thinking about, I'm assuming it was a pump within the boiler, where our client contacted us, asked for a specific pump to be fitted, contact was made with the engineer, who said he either has the pump or can get the pump on route.

Most emergency call-outs on boiler problems, we only give a 70% chance of a fix onsite before having to order parts, and on this occasion, I'm happy for you, that we was able to assist you better that other companies.

Really appreciating the review and your time in writing it.

Thank you.

Rated 5 out of 5 stars

Prompt, professional service

The engineer (Tim) arrived about 40mins after my initial call. He was very polite & professional & managed to get my boiler working. I would use the service again in an emergency.

February 22, 2023
Unprompted review
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Reply from EPHG Limited

As we start to exit the winter, we find engineers are able to get to jobs quicker, and happy we got you an engineer within the hour and hopefully you will have no further issues. Thanks you for your time in writing us this nice review.

Rated 5 out of 5 stars

Arrived promptly and dealt with the job…

Arrived promptly and dealt with the job quickly, including calling out the water board when that was required. Would definitely use again, although I hope I don’t have to!

January 29, 2023
Unprompted review
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Reply from EPHG Limited

Glad the job was dealt with quickly and from time to time assuming this was the mains stop valve in the public spaces, we roughly estimated 1 in 20 water leaks resulting in contacting the water board for one reason or the other. Appreciate the nice review and all the best.

Rated 5 out of 5 stars

This is a real emergency service

This is a real emergency service. I called my home insurance and British Gas. Neither could get me a plumber on a Saturday night. I tried so many so called emergency plumbers last night and nearly gave up. Kieran was great and explained the whole process. The gas engineer was with us within the ETA on a Saturday night! Tom did a great job. He checked everything before leaving and left within 30 minutes of coming. It is pricey but its a real emergency service and il get the money back from my insurance.

January 28, 2023
Unprompted review
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Reply from EPHG Limited

Nice review and a good reflexion of the emergency service. We get many people in a similar scenario, where people struggle to find contractors, where we make it our duty to dig a little deeper and find engineers that can attend given our years of experience. We appreciate your time in writing the review and all the best.

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Rated 5 out of 5 stars

Quick and helpful

The company provided a quick response to an emergency call, and the plumber was great. Not only fixed the immediate issue but also made the necessary repairs on the spot.

January 27, 2023
Unprompted review
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Reply from EPHG Limited

Our goal is always to try and get someone out quick and provide decent engineers. Glad the engineer was able to fix the issue and repair the problem as course. Appreciate the review and your time in writing it. Thank you.

Rated 5 out of 5 stars

Excellent service provided by Ged and…

Excellent service provided by Ged and wife. Many thanks

January 22, 2023
Unprompted review
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Reply from EPHG Limited

Assuming the engineer had brought his wife with him, nice to see they did a odd job and we appreciated the feed back and your time in writing the review. Thank you.

Rated 5 out of 5 stars

EPHG provide an excellent customer…

EPHG provide an excellent customer experience. Any query from myself was raised with priority & professionalism. Nothing was too big or too small. Would definitely recommend! Well run company!

January 21, 2023
Unprompted review
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Reply from EPHG Limited

Appreciated the review, as it seems very fitting for our company, and all the best. Thank you.

On reflection, I now come to realise this review came from a complaint that was resolved, and I can say we're very grateful to get a 5 star review, even though the contractor will no longer be getting any further work from us.

We felt our client deserved more, and we refunded everything we took from our client.

The review was more than we expected.

Rated 5 out of 5 stars

Very impressed with the service

Very impressed with the service. Feedback was so fast and they were able to send an electrician within an hour. Would definitely use this company again.

January 14, 2023
Unprompted review
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Reply from EPHG Limited

really appreciate the review and your time in writing it. We always aim to get an engineer over as quick as possible. Thank you.

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Rated 5 out of 5 stars

Excellent service. Had water gushing through my light…

Had water gushing through my light fitting. An engineer came out straight away & went above & beyond to fix the problem, even advising on how to prevent damage to flooring etc. Excellent service.

January 3, 2023
Unprompted review
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Reply from EPHG Limited

I'm happy the engineer we sent over had gone above and beyond and your experience is being of an excellent service. Thank you for your time in writing the wonderful review.

Rated 5 out of 5 stars

Fantastic service.

Had an emergancy and needed a plumber ASAP - the guy that came was quick, and had all the parts needed for the job (even fixed an issue i wasnt awarw of!). He was very friendly and polite too.
Excellent service - thank you!

December 31, 2022
Unprompted review
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Reply from EPHG Limited

I'm glad the engineer was quick and had what was required to make a repair. Really appreciated your time in writing this nice review and I wish you a happy new year.

Rated 5 out of 5 stars

Great service

Fantastic service today. Visit from plumber Anthony O’Rafferty, despite it being Boxing Day who located cause of leak and made safe.

Friendly, professional and efficient. Would highly recommend to others.

December 26, 2022
Unprompted review
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Reply from EPHG Limited

Happy you had a fantastic service and that Anthony had made safe. Really appreciate the reviews, specially on Boxing Day, thanks you.

Rated 5 out of 5 stars

Process quick and easy

Helpful staff, I found the process of booking an engineer quick and easy, engineer turned up within the agreed ETA, the work carried out was to a high standard.

December 24, 2022
Unprompted review
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Reply from EPHG Limited

Really appreciate the reviews, specially on Boxing Day, thanks you.

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Rated 5 out of 5 stars

Fast response with experienced engineer

Speedy response to a leaking radiator with an experienced engineer called out who fixed the issue without fuss or further mess.

December 22, 2022
Unprompted review
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Reply from EPHG Limited

Glad you had you radiator fixed and really appreciate the review. Hope you have a nice festive period. Thank you.

Rated 5 out of 5 stars

EPHG - extremely professional and helpful

EPHG responded to my parents' heating emergency promptly and professionally which was fantastic as we were experiencing sub-zero weather temperatures. They also highlighted the reason for the breakdown which I can now follow up with the fitters. Thank you. I would certainly use EPHG again.

December 17, 2022
Unprompted review
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Reply from EPHG Limited

Sorry for delayed response and I really appreciate the review you have written. December is becoming very busy for engineers and companies like us, so much that it has delayed my response to these lovely review. Merry Christmas.

Rated 5 out of 5 stars

Excellent, efficient service

EPHG repaired my elderly parents boiler during the cold December weather. The online booking system was easy to use and an appointment was confirmed within 2 hours. The engineer was professional, helpful and friendly. The boiler was repaired immediately and heat was restored to my parents house. I would definitely recommend!

December 18, 2022
Unprompted review
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Reply from EPHG Limited

Sorry for delayed response and I really appreciate the review you have written. December is becoming very busy for engineers and companies like us, so much that it has delayed my response to these lovely review. Merry Christmas.

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