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Epicooler Reviews 369

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TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 349 reviews, most reviewers were unhappy with their experience overall. Many customers found the product did not function as advertised, specifically regarding its cooling capabilities, often describing it as merely a fan or even a heater. People also expressed dissatisfaction with the pricing, noting that the cost was often higher than expected due to being charged in US dollars without clear indication. Additionally, many consumers reported issues with the quality of the product, finding it poorly made and ineffective. The refund process was also a significant point of contention, with many struggling to receive full refunds or encountering difficulties with returns. Conversely, some people also felt that the ordering process was simple and easy to navigate. A few other people also felt that the product arrived within the expected timeframe and was well-packaged.

What people talk about most

Product

Customers had negative experiences with product. Many reviewers report that the product did not cool as... See more

Price

Reviewers highlight negative aspects of price, with many expressing dissatisfaction over hidden costs and... See more

Quality

Reviewers consistently express disappointment with the product's quality. Many customers report that the... See more

Refund

Users describe negative interactions with refund processes. Many customers report significant difficulties in... See more

Order

Clients share ambiguous opinions on order. While some reviewers found the ordering process easy, quick, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The epicooler did not function as advertised, it was quite noisy and inefficient, not blowing out cool air and did not have 6 settings as per the advertisement. We are currently awaiting a full refu... See more

Company replied

Rated 3 out of 5 stars

Product did not cool as advertised. After running for over a hour the air from the unit never reached a temperature below room temperature.

Company replied

Rated 2 out of 5 stars

Soo disappointed with the checkout process. At no place in the purchasing process was there any indication that it was in US dollars. Not until after the payment had gone through & I saw the summary... See more

Company replied

Rated 2 out of 5 stars

Your product is not what you promise in advertising, not cooling at all, is normal fan for cold .

Company replied

Company details

Written by the company

Epicooler is a portable cooling device designed to help create a more comfortable indoor environment without complicated installation or bulky equipment. It offers a simple way to stay cool during warmer days, making it a practical solution for bedrooms, living rooms, home offices, and other everyday spaces where consistent airflow and refreshing comfort matter most. Unlike traditional air conditioning systems, Epicooler does not require permanent setup or complex modifications. There are no heavy external units or disruptive installations involved. Simply place it where needed, plug it in, and enjoy a cooler atmosphere within minutes. Its clean, modern design blends easily with a variety of interior styles, making it both functional and visually discreet. Lightweight and easy to move, Epicooler can be positioned wherever cooling support is needed most. It works well on the floor or other flat surfaces, offering flexible placement depending on your space. The included remote control allows convenient adjustment of settings from across the room, adding to its everyday ease of use. Compact, practical, and user friendly, Epicooler provides a straightforward cooling solution for those seeking comfort without the complexity of traditional air conditioning systems.

Contact info

2.6

Poor

TrustScore 2.5 out of 5

369 reviews

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Replied to 29% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Do not buy this, its a scam

Product is a total scam, unless you were hoping for an overpriced space heater. I was so excited based on the website's promises but the cooling function, what I was excited about, does next to nothing. I can confirm that the product turns on and blows air, but it's about as cool as someone gently blowing on you even on max cooling. The heating function seems to work, but again, this is being sold as epiCOOLER, so I am extremely disappointed. They offer a money back guarantee, so here's hoping they at least live up to that promise and give me a refund.

May 5, 2026
Unprompted review
Epicooler logo

Reply from Epicooler

Hello Kodi,

While we understand that EpiCooler didn't align with your expectations, we want to clarify that we are a legitimate business. We ship real orders, and we have a clear return and refund policy in place.

We want to learn more what happened with your EpiCooler. As we could not locate your order based on this review alone, we have sent you a separate request for further information.

Please make sure to check your email inbox for our message whenever you have a moment.

Let's keep in touch,
Polly from EpiCooler

Rated 4 out of 5 stars

Good customer service

I received the units in a timely manner. They seem fine as far as having something you can move from room to room. However, the the coldest output isn’t enough for my needs.

May 1, 2026
Unprompted review
Rated 1 out of 5 stars

Epicooler useless

I have a small fan that cools off my room much better. No power useless

May 1, 2026
Unprompted review
Epicooler logo

Reply from Epicooler

Hello Lynn,

Thank you for sharing your feedback.

Your concerns regarding product quality are important to us.After locating your communication with our customer support team, we can see that the situation was resolved in the meantime.

If you have any further questions, don’t hesitate to reach out again.

Have a lovely rest of the day,
Polly from EpiCooler

Rated 3 out of 5 stars

The epicooler did not function as…

The epicooler did not function as advertised, it was quite noisy and inefficient, not blowing out cool air and did not have 6 settings as per the advertisement.
We are currently awaiting a full refund.
The product has been returned for quite a while.

March 2, 2026
Unprompted review
Epicooler logo

Reply from Epicooler

Hello Meg,

Thank you for bringing this to our attention.

Refunds are processed within the standard timeframe once a return is received. To ensure your case is handled as quickly as possible, we’ve assigned a dedicated agent to review it further.

Please keep an eye on your inbox for updates, and rest assured we are committed to assisting you throughout this process.

Kind regards,
Polly from EpiCooler

Rated 1 out of 5 stars

The product is not remotely as…

The product is not remotely as portrayed. There is no continuous blast of cooling air. There is only a tepid stream which cools nothing. This is deceptive advertising. I bought the product based on what you presented but that is a lie.

April 29, 2026
Unprompted review
Epicooler logo

Reply from Epicooler

Hello Maxine,

Thank you for the review.

We'd like to learn more about how EpiCooler can better suit your needs. As we could not locate your EpiCooler order based on this review alone, we have sent you a separate request for further information.

Please make sure to check your email inbox for our message whenever you have a moment.

Let's keep in touch,
Polly from EpiCooler

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