Epicooler Reviews 375

very responsive and polite customer service staff.

Customer service help with my problem helpful
Product not as described in advert
Details of cooler is a fraud no cooling at all
Requested a full refund they came back with a request to keep products and they offer a 25 percent refund b d of the purchase price
Products are a fraud i want a full refund
If they dont want them back and pay for the return freight I will do a video of me smashing them to bits and putting them in the bin

Helpful over the phone great customer service

The product which was supplied doesn't work as they advertise. The heating side works ok but the cooling side isn't working as described

Had response to my enquiry in less than 12 hours.

Clarence the customer service officer from Epicooler was very helpful, when I phoned to get a refund for the two Epicoolers that I had purchased. I told him that they didn't perform as stated and that I wanted to return them. He said that he would send me a email with what to do.

This product is not an air-conditioner because it does not cool even a small room!!
How can I return it and get my money back?

What an excellent product and price, can't wait to receive our new cooler/heater. Very happy to have found this product.

The Epicooler company refunded 1/2 purchase price and did not request the return of goods.
I do think they should change there description of the Epicooler as it only heats and not cools.the fan to cool is not strong and the air coming out is room temperature. The back of the unit says.'Wall mounted Heater

received email instantly
this is about the experience on the customer service ,
but the product we wanted it for cooling effect ,and it does NOTHING , no cooling what so ever .

Helpful and direct.

All I have had is surveys and nothing about my problems that it doesn’t work on air con

Soo disappointed with the checkout process.
At no place in the purchasing process was there any indication that it was in US dollars. Not until after the payment had gone through & I saw the summary.
Would not have purchased if I’d known I was going to have to pay extra 😢

I paid in good faith the amount of $233.70 American dollars for this unit. It arrived and did not cool at all. It is just an expensive heater. I contacted the company immediately and said how it was false advertising saying it was an AC which it is not. After many attempts by me to get a full refund I in the end accepted a 70% refund as by this time I was very stressed. This was done within the 30 days refund guarantee. I am out of pocket $67 Australian dollars but was told to keep the unit. Please do not buy one if you need it to cool. Placed order on the 14th February and it arrived on the 27th February. Lesson learned.

I believe this situation involves misleading and unclear pricing as well as unfair refund practices.
Firstly, the product price on the website did not clearly show the currency, which led me to reasonably assume the price was in AUD, as I am purchasing from Australia. However, the payment was later charged in USD, which resulted in additional financial loss due to exchange rate differences.
Secondly, the product does not perform as advertised. The cooler produces no cool air at all, even when set to 16°C. In fact, it performs worse than a simple $10 table fan.
When I contacted customer service, they initially offered a 40% discount if I kept the faulty product, or alternatively asked me to return the item at my own non-refundable postage cost in order to receive a full refund. At that stage, they did not mention that a replacement option was available.
After I returned the item and provided the tracking number and postage receipt, they then claimed that my name and order ID could not be found in their system, which delayed the refund process.
Only after two days did they finally process the refund.
Unfortunately, due to the return postage cost and the currency exchange difference between AUD and USD, I have still suffered a loss of approximately AUD $60.
As an elderly customer, I feel this whole process has been unfair and misleading.

Website was easy to navigate.

Had issues paying for the items but managed to figure it out.

It is cheaply made, and nothing like it was advertised. Instructions are bad. It came with a heavy, metal circular disk.. have no idea what it is for as it is not mentioned in the manual