The epicooler did not function as advertised, it was quite noisy and inefficient, not blowing out cool air and did not have 6 settings as per the advertisement. We are currently awaiting a full refu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Product did not cool as advertised. After running for over a hour the air from the unit never reached a temperature below room temperature.
Company replied
Soo disappointed with the checkout process. At no place in the purchasing process was there any indication that it was in US dollars. Not until after the payment had gone through & I saw the summary... See more
Company replied
Your product is not what you promise in advertising, not cooling at all, is normal fan for cold .
Company replied
Company details
Written by the company
Epicooler is a portable cooling device designed to help create a more comfortable indoor environment without complicated installation or bulky equipment. It offers a simple way to stay cool during warmer days, making it a practical solution for bedrooms, living rooms, home offices, and other everyday spaces where consistent airflow and refreshing comfort matter most. Unlike traditional air conditioning systems, Epicooler does not require permanent setup or complex modifications. There are no heavy external units or disruptive installations involved. Simply place it where needed, plug it in, and enjoy a cooler atmosphere within minutes. Its clean, modern design blends easily with a variety of interior styles, making it both functional and visually discreet. Lightweight and easy to move, Epicooler can be positioned wherever cooling support is needed most. It works well on the floor or other flat surfaces, offering flexible placement depending on your space. The included remote control allows convenient adjustment of settings from across the room, adding to its everyday ease of use. Compact, practical, and user friendly, Epicooler provides a straightforward cooling solution for those seeking comfort without the complexity of traditional air conditioning systems.
Contact info
Lithuania
- support@epicooler.com
- epicooler.com
2.6
Poor
375 reviews
Replied to 29% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This IS NOT a Cooler - DO NOT buy this product
The Cooler DOES NOT work. it is a heater. It works no better than a normal fan. Do Not buy this product it is fraudulent advertising.
December 29, 2025
Unprompted review
Reply from Epicooler
Hello Tony,
Thank you for contacting us.
EpiCooler’s performance can vary based on different factors. We regret to hear, though, that it did not meet your expectations. We want to emphasize that our company does not use misleading practices, and concerns like yours are taken very seriously.
A dedicated agent has been assigned to review your case in detail. Please monitor your inbox for further updates.
Kind regards,
Polly from EpiCooler
I had a query and it was cleared up in…
I had a query and it was cleared up in a flash, well done
February 16, 2026
Unprompted review
Customs damaged Epicooler I wrote Help service department.
Customs damaged Epicooler I wrote with photo's to the company Immediately after delivery of my product the excellent prompt reply from the Epicooler help service department was brilliant by offering to send me a replacement. Thank you for excellent service.
Regards Yolanda
February 3, 2026
Unprompted review
When viewing this I did not realize the…
When viewing this I did not realize the price shown was USA price. At no stage in advertising did it say this or even suggest an Australian price. It wasn’t until I checked my email to show the purchase that I realize the price I thought I was paying was American dollars .
February 12, 2026
Unprompted review
Reply from Epicooler
Hello Ian,
Thank you for sharing your experience. Delivery times can vary depending on destination and carrier, however we continuously work to improve transit speed and tracking updates.
All charges, including selected currency, shipping fees, and optional add ons, are clearly displayed before checkout is completed. Currency may vary depending on region and payment settings.
We take your concerns regarding product performance and functionality seriously. An agent has been assigned to review your case in detail and assess your return request in line with our policy.
Please rest assured that we are ready to assist and work toward a resolution.
Kind regards,
Polly from EpiCooler
There's nothing constructive to be said…
There's nothing constructive to be said about a company that steals money from a customer. You are selling a heater not a cooler. There is a fan which blows hot air around . NO COOLER! You are frauds with no way to get our money back!
January 29, 2026
Unprompted review
Reply from Epicooler
Hello Julie,
Thank you for reaching out.
While EpiCooler’s effectiveness can vary with factors like room size, we acknowledge that it did not meet your expectations. That said, we want to be clear that we do not engage in deceptive practices, and we take concerns like yours very seriously.
To ensure your case is handled as soon as possible, we’ve assigned a dedicated agent to review your case further.
Please keep an eye on your inbox for further communication.
Kind regards,
Polly from EpiCooler
Scam
Not as advertised. Been waiting for hours for a change down in temp when its on cooling and supposed to go down to 16 as per promotion. REALISED NOW I HAVE BEEN SCAMED and what makes it worse I got caught on the exchange rate which added almost $100 to the advertised price. Heating works well though although I bought it for cooling.
February 14, 2026
Unprompted review
Reply from Epicooler
Hi Paul,
Thank you for taking the time to share your feedback. We value customer reviews, as they help us continually improve.
At EpiCooler, we aim to provide clear and transparent information so customers can make informed decisions. All charges, including currency (which varies by region) and shipping, are shown before an order is finalized. We understand expectations can differ and regularly review our content to keep it accurate and helpful.
A member of our team is reviewing your case and will be in touch soon. Please keep an eye on your inbox.
Regards,
Polly from EpiCooler
The Epicooler is not an aircooler
The Epicooler is not an aircooler. It is an expensive fan. Does not cool at all. The company knows this and still keeps selling the device. Fraud. Company needs to be shut down.
February 14, 2026
Unprompted review
Reply from Epicooler
Hello Maritta,
Thank you for sharing your feedback with us. The experience you described is not what we strive for.
Although EpiCooler's effectiveness can vary with factors such as room size, we recognize that it fell short of your expectations. Nevertheless, we want to be clear that we do not engage in deceptive practices, and we take concerns like yours very seriously.
To address them, we have assigned an agent. Our team is committed to working with you to resolve the issue and ensure your satisfaction. Please check your inbox for our follow-up message.
We look forward to assisting you further.
Best regards,
Polly from EpiCooler
EXPENSIVE HEATER ONLY
Where to start! Ordered 3Jan, contacted over 12 times trying to cancel order or find out when they would arrive. Received 2 HEATERS 10Feb! Sent early Feb. NO COOLING at all!! Now they want to refund 25%. It's a joke! It is a great (but expensive) heater though.
February 12, 2026
Unprompted review
Reply from Epicooler
Hi Tanja,
Thank you for taking the time to share your feedback.
We want to clarify that EpiCooler is designed to function both as a cooler and a heater. That said, we understand that it didn't meet your expectations.
Regarding returns and refunds, they are handled according to our refund policy. Where possible, we also offer partial refunds for added flexibility. To assist you further, we’d like to review your order, as we were unable to locate the communication with our team that you mentioned in your review. We’ve sent a request for additional information and look forward to your reply.
Please rest assured that we will gladly investigate your case further and assist you accordingly.
Kind regards,
Polly from EpiCooler
Keep pushing for a better outcome
Very frustrating with emails going back and forth but finally someone listened and the outcome was good
February 11, 2026
Unprompted review
It doesn't deserve a 1 star
It doesn't deserve a 1 star.
When I did my research, I thought I was dealing with an Australian company. $227 was deducted from my account instead of $139. So I emailed them asking to cancel the order and for a refund.
Their generic response was, the parcel was dispatched within an hour of the purchase. They suggested to try the product first.
So I waited for it to arrive. Upon receiving it, I plugged it in and switched it on looking forward to the cooling function. It blew warm to hot air.
After giving it an hour, it did not improve. I packed it back in ots box then emailed them asking for a refund.
They said that they are unable to process a refund until they receive notification that it had arrived.
I immediately took photos and sent it to them proving that the cooler had arrived.
They said that they needed it returned in its original package undamaged.
I said that it is not damaged and please send a return address.
They offered 20% refund to save me returning the a potentially damaged product at my expense.
I declined and asked for my full refund and a return address.
They offered 40% in case the product is damaged.
I declined.
We are now up to 70% refund which they feel is a good deal.
I am still insisting on the full refund and a return address.
That is where I am up to. I have had the unit for 36hours l
Frankly, it should go.to the dump.
February 10, 2026
Unprompted review
Reply from Epicooler
Hi Rangimarie,
Thank you for sharing your experience with us.
Our goal is always to ensure that customers feel informed and confident throughout the purchasing process, and feedback like yours is very important to us.
We’ve reviewed your communication with our support team, and we can confirm that the return address has already been provided. To make sure the process goes smoothly from here on, we've assigned an agent to overlook your case.
Please keep an eye on your inbox.
Kind regards,
Polly from EpiCooler
They are complete scam
They are complete scam. Charged me twice. Then chasing tracking info, asked 5 times. Different excuses. Bank refunded me one. Hope to get second charge back. Why cant they be shut down?
February 11, 2026
Unprompted review
Reply from Epicooler
Hi Amanda,
Thank you for bringing this to our attention.
We have located your order and can confirm that it was refunded in full.
We always strive to provide our customers with the best experience, from the purchasing process through to clear and timely communication. We regret to hear that your experience did not meet that standard. Your feedback is extremely valuable and will help us improve.
Let us know if you have any further questions. Our team is happy to assist whenever needed.
Kind regards,
Polly from EpiCooler
DO NOT WASTE YOUR MONEY....
As a shift worker I wanted something to help keep my room cool when trying to sleep between shifts.....what a waste of money, my pedestal fan does a better job.
Heater is great, but not in the middle of an Australian summer.
Can't get hold of anyone to return the bloody things either!!
February 3, 2026
Unprompted review
Reply from Epicooler
Hello Naomi,
We appreciate you sharing your experience. We regret hearing that EpiCooler did not align with your expectations.
While we see that you were in touch with our support team regarding this in the meantime, your case has been escalated to a member of our team who will overlook the situation from here on out and assist with the return.
We are committed to working toward a suitable resolution.
Kind regards,
Polly from EpiCooler
Do NOT BUY THIS PRODUCT!!!
DI NOT BUY THIS PRIDUCT!!!! I waited extended time for delivery is the first issue. After repeated asking where the goods were and when expected delivery.
Was send multiple links to show progress, surprise had to pay to view or it was illegible.
The goods finally arrived I bought 3 small units for small bedrooms. ( not expecting a small unit to work in a large space. I am realistic).
But the units are unless I left the unit on 16 to cool a small bedroom it did not make any difference at all. Absolutely usless DO NOT buy this product.
Extremely disappointed beyond words.
On that note it’s that bad I never write reviews. I wanted to warn others not to buy.
Very dissatisfied customer !!!
February 6, 2026
Unprompted review
Reply from Epicooler
Hello Susan,
Thank you for your review.
We would like to clarify that we do not charge customers to access tracking information. Order updates are provided through standard carrier tracking links, and we’re happy to assist directly if any link appears unclear or inaccessible.
Regarding performance, EpiCooler is designed as compact dual-temperature device intended for small spaces and personal use. Proper setup, room size, ventilation, and temperature settings can affect the expected performance. That said, we regret that it didn't align with what you were looking for.
Your concerns are important to us, and we're eager to review your case again. An agent has been assigned to review your case and will reach out to provide the needed support.
We look forward to resolving this matter with you.
Kind regards,
Polly from EpiCooler
What a joke
What a joke. Don’t buy this item. It is a scam. Both times I have not received an EPI-cooler, but a cooling fan. Does not do what it’s supposed to. Australia you should be ashamed of yourself saying it’s Australia made. You say it’s Australian but when you go through the channels it is coming from another country. They even have to put in steel plates in the packaging to get the weight right. I’m very disappointed and sad😞😞😞
Was so looking forward to using it. In the bin.
February 5, 2026
Unprompted review
Reply from Epicooler
Hello Nina,
Thank you for sharing your feedback.
We take product concerns seriously and strive to provide clear information about what customers can expect. EpiCooler is designed as a dual-temperature device; its' performance may vary depending on environment and usage.
Wwe are eager to learn more about your experience with EpiCooler and provide you with the necessary support. We have assigned an agent to your case. Please check your inbox for our request for additional details.
Kind regards,
Polly from EpiCooler
dont buy one
dont buy one. its doesnt cool the area, it smells and I tried to get my money back but they dont answer any emails
February 8, 2026
Unprompted review
Reply from Epicooler
Hello Joanne,
We appreciate you sharing your experience.
We understand the product did not meet your expectations. Returns and refunds are handled according to our return policy, which outlines the process and requirements.
To assist you further, we have requested more information as we were unable to identify your order from the review. Our team is ready to help resolve this.
Kind regards,
Polly from EpiCooler
Scammer
Scam from the get go. Claims to be a Australian company when infact it Hong Kong. I have been charged in usd. So a product that should have been 157.00 is now 248.00. BUYER BEWARE
February 6, 2026
Unprompted review
Reply from Epicooler
UPDATE
Hello Kristy,
Thank you for providing your information.
Your order has been identified, and a dedicated agent is reviewing the transaction details. We aim to provide transparent clarification regarding your case.
We look forward to assisting you further.
__________
Hi Kristy,
Thank you for sharing your feedback. For clarity, our company operates internationally and transactions may be processed in USD depending on the payment provider and customer location. All pricing, currency, and additional costs are displayed before checkout.
We take concerns seriously and would like to review your case. As we could not locate your order from the review, we have requested further information so we can assist.
Kind regards,
Polly from EpiCooler
Product took 26 days to arrive
Product took 26 days to arrive.
It is not quiet
It or maybe just mine only has hot/cold-NOT multi function as stated
As other say, INBOX is always full and mail is returned
DEFINATELY FALSE ADVERTISING.
Price is USD not AUD .
The COOLING is hopeless, a fan provides better cooling.
Overall, a complete waste of money, I have asked for a full refund but as to be expected ' IN BOX' is full
January 24, 2026
Unprompted review
Reply from Epicooler
Hello David,
Thank you for the review.
We're saddened to hear that EpiCooler didn't meet your expectations. Our product descriptions aim to outline expected functionality and performance, and we continuously review customer input to improve clarity.
Now, to learn more about your case and how EpiCooler can better suit your needs, we have assigned an agent. They will reach out to you shortly with further support. Please keep an eye on your inbox.
Kind regards,
Polly from EpiCooler
Epicooler not an AC, false advertising
Bought the Epicooler online at Christmas time. Was bitterly disappointed to receive 2 so called Epicooler Air Conditioners that actually turned out to be heaters with a fan mode. Cooling mode is a joke. No better than a desk fan on a hot summers day. The worst part is this company has no after sales service. Tried to contact them via email, which was conveniently full and receiving to much mail, and via their 24/7 customer care online. No answers. Did not proceed with phone calls or redirection through the internet as there was an Alert for possible Phishing from this site. I wanted a refund since this was not what I ordered. And ONLY after opening a dispute with PayPal, was I able to get a response and return the goods for a refund. This company used Instagram platform to advertise their product. So I thought I was ok buying a “credible” product online. Always use PayPal for purchases. Protect yourself. This False advertising and not quoting product in US dollars needs to be investigated by our Department of Fair Trading.
February 4, 2026
Unprompted review
Reply from Epicooler
UPDATE
Hello Cheryl,
Thank you for sending over your order details.
We have been able to locate your order and an agent has been assigned to review your case further. The team will assess your concern and overall experience to provide appropriate support.
Our team is committed to assisting you and working toward a resolution as soon as possible.
__________
Hello Cheryl,
Thank you for sharing your feedback.
We strive to present clear and accurate information so customers understand product functionality before purchasing. Performance can vary based on environmental conditions and expectations, and we understand your concerns regarding product effectiveness and support.
As we were unable to locate your order based on the review alone, we have requested further information from you. Please rest assured that we will gladly investigate your case further and assist you accordingly.
Kind regards,
Polly from EpiCooler
Flexible
They were able to change the delivery address after I placed the order.
February 4, 2026
Unprompted review
Did Not Cool
Placed it on to cool my room yesterday for 5 hours. 31 degrees at the beginning of the 5 hours and at the end still 31 degrees. I even took pictures with a large thermostat in the room.
Was set on 17 degrees celcius and cool wind and it just moved the air around and did not cool.
February 4, 2026
Unprompted review
Reply from Epicooler
Hello Michelle,
We appreciate your feedback.
Our product descriptions aim to outline real-world functionality so customers can make informed decisions. Based on your comments regarding your EpiCooler's performance, we would like to investigate your case in detail.
An agent has been assigned to review your situation and will reach out with further assistance.
Kind regards,
Polly from EpiCooler
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.