Epik LLC Reviews 504

Epik has had issues in the past, but has been A++ since the ownership change.

I have registered hundreds of domains with them and also SOLD quite a few through their marketplace, no issues with the cashouts ever either.

Prompt service and nice reps! Thank you! -M

Fast, competent and friendly customer support, good prices, user friendly interface... Been using them for years, and they work great!

Legendary support. Quick connection to livechat to solve issues.

As a long-standing Epik customer, I've consistently been impressed by their exceptional service. From their knowledgeable support team to their competitive pricing and wide range of domain extensions, Epik has proven to be a reliable and trustworthy partner. I've highly recommended them to others due to their outstanding customer experience.

Daniela was quick to get me the info I needed and gave me great advice on what I should do.

The support is, literally, Legendary!

Sam, especially, goes over his way to be helpful and it's much appreciated.

I've been with them for over 10 years.

they stold my 62284usd

The assistance and guidance I received was invaluable and absolutely critical to me getting my domains corrected. The fact that Epik can be reached via phone, email, and chat truly does set them apart from the rest of the pack when it comes to other registrars.

Firstly, very convoluted and complicated interface.

Secondly, I bought a domain name and have been using it for my email. Out of nowhere, my domain expired, and they want $200 to retrieve it. I am now locked out of accessing many of my accounts now.

They said they emailed me multiple warnings that my domain was expiring them. I received emails on my other domains expiring, but not this one.

I asked them to forward me a copy of this email they sent to me, and they looked into it, and then said the "system won't allow them to do this". I asked them if there was anything they could do, and they said absolutely not. There was no flexibility.

I was also locked out for renewing for 30 minutes, when I have important business to conduct. I asked them if I could renew over the phone, and they said no.

Also, generally not a pleasurable experience with the person I was talking to. Having to repeat things 3 or 4 times, even when I was giving them the letters and the associated phonetics (a as in apple, l as in lima).

After I buy the domain they are "stealing" from me, I will promptly be transferring it to another domain registrar, along with all my other domains, and not recommending this domain registrar to anyone who wants good customer service.

Sold a domain, never received payment. I used to think this was a good platform because of their easy options to sell and lease out domains. That being said, they stole $3,412.50 from me on the last sale I made through their platform on 12/20/2022. They sold my domain, deposited funds to their Masterbucks platform, I immediately requested withdrawal, and they just refer me to Masterbucks support who never replies, even after a year and a half of trying to get resolution. There's plenty of other reports of this, too. Don't trust this company.

Dear Epik officer,
My name is Piotr, and I am writing to you regarding an urgent matter concerning my website hosted on EPIK.com.
For the past few days, my website has been experiencing an outage, and despite numerous attempts to reach out to the customer support team, I have not received any satisfactory resolution to the issue. It seems that my requests for assistance have not been adequately addressed by the customer service representatives.
Your prompt attention to this matter would be greatly appreciated, as the downtime of my website is causing significant inconvenience and potential loss of business.
Thank you for your time and consideration. I look forward to your response.

They are known for registering domains for worst groups and websites

Seriously. They let me register an name with the word Google in it. They have a 5 day refund policy but I didn't realize I had made a possible error until the ninth day. Hmmm, I have a brick-and-mortar business, and if I were so petty as to not issue a refund 4 days after the deadline, where would my (or your) business be? It's so sad that keeping my $149 is more important than the potential thousands of dollars that they will never see because of their policies. My goodness, the guy I spoke to just kept texting his script in the chat and then even phoned me to recite the same scripts! I mean, really, why bother picking up the phone if your not going to help, he just kept saying we're here to help...but was he? I only ask because he didn't move an inch, wouldn't escalate my issue to a manager, and then closed the chat before I could add more comments. I'm so disappointed in this business, It's a sad commentary on so many businesses today.

They have been playing games with our web hosting, site was not accessible for three months until I was flagged by a customer and ask "support" to check access. They blocked our site on purpose and only restored it when we complained. Support appears to be non domestic US and third world in nature.
Epik.com web hosting is as bad as InMotion.com hosting, which we thought was the worst. We cannot recommend their hosting or their version of C-panel, buyer beware - run like hell if your thinking about using their hosting.

I used to have a decent opinion of Epik, but they seriously dropped the ball on basic customer service. Admittedly, I missed the domain renewal date because I hadn't updated my primary email. When I reached out to Emily in the chat, she initially offered a $30 credit to resolve the issue. However, upon completing the transaction, the promised credit never appeared. Instead of taking responsibility, Emily blamed me for not following the correct procedure. When I simply asked for a $30 refund to my card, she claimed it couldn't be done, which is frankly ridiculous. Any reputable company should be able to handle a refund. I'm finished with Epik. There are other places to buy domains that are more reputable than Epik. Losing domain isn't a big deal compared to dealing with their awful service. Enough is enough.

Email service failures for business related mailing lists; limited sending capability and whole lists of people not getting emails. Returned mails as "max defers". Legendary customer service is closed on Sundays? I can't even email support because my account is now frozen from "too many emails." Epik used to be that-- Epik. Something changed. Need to take business elsewhere for real reliability and support when needed.

Epik LLC has been on a self destructive spiral. Epik has seized the domain of many customers without any real explaination. Epik LLC has a history of publically slandering it's clients on social media. Unprofessional, and Unreliable.

hi
today i contacted epik.com via chat.
staff name "Daniael" is used abusive language against me chat session such as "frustrated"
After saying abusive language chat is disconnected by this staff. i sent email to epik llc.
hope epik.com may take strict action against foolish staff.
when i receive action taken report, i dont know.
thanks
I m not received any response from epik.com, what action is taken against such abuser.
This abuser's intension to harass its own customer. His motive to demoralize customer for not complain to its illegal bussines activity against company and its staff.
I m waiting from company replied what action is taken then update soon.