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Epilepsy Alarms provide the most comprehensive range of reliable and accurate monitoring alarms and epilepsy sensors to help detect and manage a wide range of seizures, including tonic-clonic and myoclonic. We supply epilepsy alarms and sensors that use cutting-edge technology from the world’s leading epileptic seizure alarm manufacturers such as Empatica, Danish Care, Emfit, Alert-It and BrioCare. We have a range of bed sensors and wrist-worn epilepsy monitors that are suitable for both adults and children.
Unit 2 Trident Court, East Moors Road, Ocean Way, CF24 5TD, Cardiff, United Kingdom
3.0
3 reviews
Hasn’t replied to negative reviews
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Bought a alarm watch not had it long but seems to work OK only trouble is we recieved a sales order when purchased but my accountant requires a invoice so requested this from the company only to be told they don't do invoices !! I questioned this only to be completely ignored and have had no response at all.
Purchased the Empatica EmbracePlus Epimonitor alarm through this company.
There were a number of issues with the EmbracePlus, including numerous false alarms through the night, and a lack of data feed to the app. Also, the app insisted set up was not complete unless we gave it permission to see the exact location of our child, even though we have no need of the 'physician tracking' function - weird.
So, EmbracePlus returned, both because it did not work as expected, and was also seemingly malfunctioning. We were surprised to see a refund from Epilepsy Alarms UK with delivery postage deducted. On questioning, this was initially refused, together with return postage costs for a faulty item, citing the terms on their website. Only following a reminder of UK Consumer Law did this company agree to a full refund. Disappointing. Don't let this happen to you.
I have had issues since purchasing this alarm, yes they resolve them most of the time, watch locking out, and changed over base unit eventually, but slowly and just refer you back to the manufacturer each time. My contract was with them, I find them less than helpful.
Reply from Epilepsy Alarms UK
Hello,
Thank you for leaving us your feedback and we are sorry to hear you experienced technical issues with the app.
We always strive to provide customers with the highest levels of support, especially long term customers such as yourself.
On this occasion, the fault related to the manufacturers app on your device which we hadn't supplied. So in order for you to receive the best diagnostic support we referred you to the manufacturer who own and maintain the app to resolve your technical issues.
We hope that the explanation above has provided you with a better understanding of how our service works.
Kind regards,
Epilepsy Alarms UK team
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