Epipla1.gr Reviews 370

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items often exceed expectations in design, fabric, and overall feel. The delivery service is frequently highlighted for its speed, punctuality, and the careful packaging that ensures products arrive in mint condition. The staff also receives widespread commendation for their helpfulness, politeness, and professionalism, often going the extra mile to assist with queries and ensure customer satisfaction. However, some customers also noted issues with assembly, mentioning missing screws or unmarked parts that made the process difficult. A few people experienced longer-than-expected delivery times, with some orders taking up to a month to arrive. There were also occasional reports of minor damage during transport or missing pieces, which led to frustration for some consumers.

What people talk about most

Product

Consumers generally express satisfaction with the product quality, often describing furniture as... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the good quality furniture, with many... See more

Delivery service

Customers generally express satisfaction with the delivery service, highlighting fast shipping, excellent... See more

Service

Clients share positive opinions on service, frequently highlighting excellent communication and fast,... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great quality - price ratio. Both sofa and armchair delivered in time. Overall, I’m very satisfied. The only drawback was that fabric samples were not available in the physical store at the time of my... See more

Company replied

Rated 5 out of 5 stars

we ordered a beautiful new sofa for our new sitting room .This company is very unusual They take care of you, we got Regular updates from them on our order They make it very easy for you to afford nic... See more

Company replied

Rated 5 out of 5 stars

Very decent prices, very good packaging, quality, communication, updating status, customer support present. Various ways of paying. Will definitely buy again, hope they keep the experience and price... See more

Company replied

Rated 5 out of 5 stars

Products were delivered before deadline. They were delivered in a good condition. They were packaged in a good protective way. Employees were very helpful and polite, and answered any question I had.... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. e-Commerce Service
  4. Living Room Furniture Store

Written by the company

Επιλέξτε έπιπλα online με ευκολία στο Epipla1.gr Είμαστε ένα αξιόπιστο ηλεκτρονικό κατάστημα που προσφέρει μεγάλη ποικιλία επίπλων για κάθε χώρο του σπιτιού σας. Από κλασικά έως μοντέρνα στυλ, έχουμε επιλογές για κάθε χώρο - είτε ψάχνετε για έναν άνετο καναπέ, είτε για ένα πρακτικό γραφείο, είτε για μια ντουλάπα για το διάδρομο. Απολαύστε γρήγορη παράδοση, προσεγμένη εξυπηρέτηση πελατών και μια άνετη εμπειρία αγορών. Βρείτε όλα όσα χρειάζεστε για το σπίτι των ονείρων σας στο Epipla1.gr


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

370 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

Quality of product

Very nice website with a wide variety of furniture for all budgets. There are many pieces with unique designs that really stand out.
In my case, although I liked the design, I am not completely satisfied with the quality of the furniture. Considering the price was quite affordable, it is understandable, but from the photos I expected it to be a bit sturdier.

March 12, 2026
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Reply from Epipla1.gr

Thank you for your kind words about our store and our range of furniture!
We are sorry that the quality did not meet your expectations. Our priority is the satisfaction of our customers, so our team will contact you. It is important that you provide us with pictures and details of the poor quality you mention. This will enable us to assist you and improve what is necessary.

Rated 5 out of 5 stars

After sale support

Good after sales support

March 10, 2026
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Reply from Epipla1.gr

Thank you for your kind feedback! We are glad you were satisfied with our after-sales support and look forward to assisting you with your future orders.

Rated 5 out of 5 stars

The sofa bed is got is great!

The sofa bed i got is great!

March 11, 2026
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Reply from Epipla1.gr

We are really glad that you are so excited about your new furniture and look forward to seeing you again soon!

Rated 5 out of 5 stars

I purchased a dinning table

I purchased a dinning table.
I’m pleased it’s very good 👍🏻

March 9, 2026
Unprompted review
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Reply from Epipla1.gr

Thank you very much for your review! We are really happy to hear that you are pleased with your dining table. We hope to serve you again in the future!

Rated 1 out of 5 stars

It was really difficult to assemply..

It was really difficult to assemply..

The instructions were very uncertain & the hours we needed to assemply were more than 10 and not 3 that the manual was reffering.. If I knew that, I would take some professors to donthe job or I would choose another company where I could buy it ready.

March 3, 2026
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Reply from Epipla1.gr

Thank you for your feedback. We’re sorry to hear that the assembly process was more difficult and time-consuming than expected. Your comments about the instructions are very important to us and will help us improve them in the future. If you still need any assistance with the product, please feel free to contact our customer support team and we will be happy to help. We truly appreciate your feedback.

Rated 5 out of 5 stars

Professionals !

Very cooperative! Trustworthy company with professional emploees who serve you effectively and in time

March 5, 2026
Unprompted review
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Reply from Epipla1.gr

Thank you very much for your kind review! We truly appreciate your trust and your positive words about our team. We’re always here to provide the best possible service. We look forward to serving you again!

Rated 5 out of 5 stars

Great quality. Prompt delivery. Covenient price. Great service.

My order went very smoothly at all stages. I was able to communicate with them at all times. Very easy ordering process, with no pre-payment required. The item arrived earlier than expected They were very flexible with the method and place of delivery. All the people I interacted with, from the back office to the associate who delivered the order, were very professional and willing to assist me. The product arrived in mint condition thanks to its excellent packaging. Very good quality and reasonable price. They even called me after I had delivered the item to make sure that everything was OK and to ask me if I had any trouble assembling the item I had purchased. Excellent value for money purchase. I will definitely keep them in mind for future reference. My experience was very positive, hence they are highly recommended.

February 27, 2026
Unprompted review
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Reply from Epipla1.gr

Thank you so much for your kind and detailed review.
We really appreciate the time you took to share your experience. It means a lot to us that you were satisfied with our service, communication, delivery process, and product quality.
Our team always strives to provide a smooth and professional experience from start to finish, so your feedback is very important.
We look forward to serving you again in the future!

Rated 5 out of 5 stars

Very good job

Products were delivered before deadline. They were delivered in a good condition. They were packaged in a good protective way. Employees were very helpful and polite, and answered any question I had. Great cooperation!
Only point of improvement, would be to deliver in islands, especially big islands like Crete

March 2, 2026
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Reply from Epipla1.gr

We are happy to know that the delivery was earlier than you expected to be. Our employees are always at your disposal for reply to your questions and help you to find the suitable products for you.
We will take into account your comments for the delivery to islands so that we will try to improve our services there. We look forward to serve you again soon!

Rated 5 out of 5 stars

Accurate delivery

Accurate delivery, nice product, fast service

February 26, 2026
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Reply from Epipla1.gr

Thank you very much for your kind words and your trust. We are glad to hear that you were satisfied with the delivery, product quality, and our service. We look forward to serving you again!

Rated 4 out of 5 stars

Value for money

Great quality - price ratio. Both sofa and armchair delivered in time. Overall, I’m very satisfied. The only drawback was that fabric samples were not available in the physical store at the time of my visit, so I had to order without seeing the fabrics in person.

February 25, 2026
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Reply from Epipla1.gr

Thank you very much for your kind words and for the trust you have shown us with your purchase! We are truly delighted to hear that you are satisfied with the quality, price, and timely delivery of your sofa and armchair.
Regarding fabric samples, we would like to clarify that we operate mainly as an online store.
Our fabric collections are frequently updated by manufacturers and, from time to time, it is possible that we may not yet have received all of the latest sample books at our physical location.
However, on our website and in our showroom, we provide a wide variety of fabric samples, along with detailed photos, descriptions, and specifications, to help our customers make the best possible choice.
We really appreciate your understanding and feedback, as it helps us to continue improving our services. We hope to serve you again in the future!

Rated 5 out of 5 stars

Excellent quality exiting our…

Excellent quality exiting our expectations!

February 20, 2026
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Reply from Epipla1.gr

Thank you very much for your kind words! We are really happy to know that the quality exceeded your expectations. Your satisfaction means a lot to us, and we look forward to serving you again!

Rated 5 out of 5 stars

Very satisfied about the service and…

Very satisfied about the service and delivery.

February 17, 2026
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Reply from Epipla1.gr

Thank you so much for your kind words! We are really happy to know that you are satisfied with our service and delivery. We look forward to serving you again soon!

Rated 5 out of 5 stars

we ordered a beautiful new pink sofa for our…

we ordered a beautiful new sofa for our new sitting room .This company is very unusual They take care of you, we got Regular updates from them on our order They make it very easy for you to afford nice products with different payment methods.and on top of all their help and excellent customer care they plant a tree after every purchase I really really highly recommend this great company kind Regards Sue L

February 9, 2026
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Reply from Epipla1.gr

We really appreciate your feedback and are glad you recognize our efforts to keep you informed about the status of your order.
Thank you so much for highlighting our tree-planting initiative!
Sustainability is very important to us, and we are proud to plant a tree with every purchase as a small way to give back to the planet.
Your support and recommendation truly mean a lot to us. Thank you for choosing us!

Rated 2 out of 5 stars

Very late delivery

It took them over a month to bring it, and they finally arrange it as I mentioned I would cancel the order

January 30, 2026
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Reply from Epipla1.gr

Thank you for your comments and for your patience. Due to a very high volume of deliveries during that period, your order was unfortunately delayed.
We apologize for the inconvenience and appreciate your understanding.

Rated 5 out of 5 stars

Great product for the price I paid

Great product for the price I paid. Easy to assemble

February 4, 2026
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Reply from Epipla1.gr

Thank you for your review! We’re happy the product met your expectations for both quality and price. We hope that you will choose us again in the near future!

Rated 5 out of 5 stars

Very Good Experience

Very decent prices, very good packaging, quality, communication, updating status, customer support present. Various ways of paying. Will definitely buy again, hope they keep the experience and prices the same in the future!

Keep in mind you need to assembly on your own some furniture. ♡

February 2, 2026
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Reply from Epipla1.gr

Thank you so much for your wonderful review! We are glad to read that you were happy with both the products and the service.
You are right to mention the assembly of furniture — we are always available if you need assistance.
We will continue to do our best to maintain the same experience in the future and look forward to serving you again!

Rated 5 out of 5 stars

Big choice on all furniture.High…

Big choice on all furniture.High quality and value for money.

January 26, 2026
Unprompted review
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Reply from Epipla1.gr

Thank you very much for your comments! We are glad that the price-quality ratio met your expectations. We will continue to do our best in order to provide you a wide variety of options and of course we will be happy to serve you again soon!

Rated 5 out of 5 stars

Excellent customer support

Excellent customer support and communication was with real humans. My table arrived on time, as scheduled, and the delivery process was clean and easy. Bravo!

January 5, 2026
Unprompted review
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Reply from Epipla1.gr

Thank you for your kind words! We really happy that everything was as scheduled and you are satisfied by our services. We look forward seeing again soon!

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