EQ Bank Reverse Mortgages Reviews 

This is really 4.5!
During our careers we always put our money into our home and into our children, which did not allow us to accumulate what we would have liked for our retirement. Equitable Reverse Mortgage provides us now in our retirement with many of the things that we would like to enjoy with the security of having the funds to do so while really accessing the continuing growth in equity of our home and retaining the base value of our asset to be passed on to our beneficiaries.

The process was extremely good and the staff that helped us, Glenda from Equitable Bank and Brittany from FTC were responsive, knowledgeable, and proficient. Everything was explained very well; all our questions were answered promptly, and things progressed as planned.

As an accountant, I always look to the details and improving any process to make things easier and more informative. A few things that I feel would have helped our understanding are the following:
- A one-page summary developed at the outset summarizing the process, timeline and dollar amounts taking you from gross loan to net proceeds. This could be a Lead Summary for the main documents and all the numbers could be accounted for on this summary and tied to the main document so there would never be a discrepancy in numbers.
- Only one contact, Equitable Bank, and they would coordinate any of the functions that FTC performs and relate it to the individual lender.
- ILA being one of the progress steps in the lead summary and the numbers required by ILA would be fixed through the Lead Summary and once set would be the same as the main documents and could not vary from the main document.
- All items in the Lead Summary constituting steps in the process and deductions from the Gross Loan would be paid as deductions from the Gross Loan so that all financial amounts pertaining to the Reverse Mortgage would be part of the Lead Summary.
- The actual funding could be fully elaborated on in the Lead Summary since this is the most important step to the lender. The net amount to be received as defined in the Lead Summary, the date and time the funds would be sent by Equitable and when they should be deposited in the lender bank depending on the bank and their normal process times.
- Another way of handling the duplication of information in the main document as opposed to repeating all of the information twice.

Please understand that these are not complaints, but they are the things that would have given us a quicker and easier understanding of everything. I am very happy with the entire process and the professionalism of the Equitable Bank team.

I started with a general inquiry and ended up completing the process to a reverse Mortgage with Glenda N. From the start all my questions were answered and was consistently notified of any progress and steps to take to complete the process.
The level of service made what seems like a relatively complicated exercise easy to navigate step by step
Thank you
Danny L.

I am happy with the help Allan provided. He is very approachable. Allan is an expert on Reverse Mortgages.

A huge thank you to Allan McNeil, the Regional Manager for Reverse Mortgages. He was instrumental in working out a solution for my clients, who had an existing Equitable Bank reverse mortgage and wanted to increase the amount. Allan said 'leave it with me' and true to his word, he found the perfect solution. My clients are very happy. Thank you again Allan

A huge thank you to Allan McNeil, the Regional Manager for Reverse Mortgages. He was instrumental in working out a solution for my clients, who had an existing Equitable Bank reverse mortgage and wanted to increase the amount. Allan said 'leave it with me' and true to his word, he found the perfect solution. My clients are very happy. Thank you again Allan.

This bank is the best ever! They made getting a loan super easy-peasy. The people there were so nice and told me everything I needed to know. Thanks !

Highly appreciate Allan Mc Neil and the whole team at equitable reverse mortgages, He did a great job explaining me the whole product in detail and I was able to transfer the same info to more of my clients and we are able to get more and more clients showing interest in reverse mortgage after I am able to explain to them the way Allan explained the product to me. Really appreciate the team .

Very easy to work with. Response times are good. Dan Dilio always answers his phone!

Cheryl and I want to thank Adam Fotias so much for his recent, excellent services in arranging a reverse mortgage for us. He led us perfectly through each step through to success. Events happened when and how he said they would. We have paid off our HELOC and all our credit cards, with some left over for some home improvements. Adam may feel free to use our names for references.

George and Cheryl Linton

Dan has a commanding presence and he knows his products and company. His delivery is powerful and engaging. He provides continuous support and guidance. Awesome ally...!

My First and NOT my last

What an amazing experience it was to deal with Team EQB. It all started with me by calling Shan the Reverse Mortgage Manager, not only did he explain to me about the product, he took the time to make me understand as to how it works and how I can market it and how to handle obstacles.

Once I got the deal in the underwrite Bijal called me and got the deal going and after that Olivia got involved with the docs and the rest is history. Not only do you have an extremely happy broker, you have a very happy client at the other end as well.

Once again, thank you Shan for making me understand as to how a Reverse mortgage works and thank you Team EQB for an awesome experience, this is my first deal with you, and it will not be my last.

Team EQB, you rock!

Dan Dilio and the Equitable Reverse Mortgage team represents among the highest levels of customer service I have experienced.
Great service, efficient communication and a really easy way to get a mortgage with lots of help and support to get the right deal. Information was accurate, responses to queries were turned around very fast. The team are really informed and go the extra mile at every stage. I would recommend them unreservedly.

They really took the time to explain to me the process of a reverse mortgage in order for my client to make the best possible decision. They were quick and extremely easy to work with. Highly recommend

This is our first reverse mortgage at EQ Bank, overall the experience is great, and the BDM Allan McNeil is super helpful, he is very patient and efficient, giving hand whenever needed, he basically guides us from the very first step to the end. The rate is competitive, no hidden fees, and my client is satisfied. We look forward to working on the next deal.

Dan est formidable! belle accompagnement tout le long du financement!

I had a great experience with Dan and EQ bank in terms of service and finding the best solution and interest rate, I have worked with Dan in the past at CHIP and I followed him at EQ. Dan is a great BDM that does his best to help brokers to close their deals in a minimum time. My clients are very happy and satisfied of the EQ products and services.

EQ bank reverse mortgage with Dan Dilio is an amazing team. I've known Dan for several years and he is a stand-up guy and great BDM! Dan is always super responsive, knowledgable, solution-oriented and always goes the extra mile for the client and the broker!! Always a great experience dealing with Dan Dilio!!

It was a great experience for both me and my customer to have work with Dan. He was very helpful and always find solution.

Dan has always been extremely helpful and responsive to every inquiry and file we work on together. His product knowledge and professionalism is the industry standard. We always look forward to working with him!

I have worked with Dan for many years. Dan is such a great resource for information and tools. He is highly responsive and always makes time for your needs.