Equilaw Reviews 4,856

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,078 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and efficiency throughout the entire process, making them feel well looked after from start to finish. The service provided is frequently described as excellent, with many appreciating the clear explanations, quick responses, and smooth user experience, often exceeding expectations in terms of speed and ease. Reviewers highlight the exceptional customer service, noting that case managers and the entire team are always available, responsive, and provide thorough, patient guidance, even for complex situations. However, some customers expressed a desire for more proactive communication and a stronger personal connection with their lawyers, feeling that modern processes sometimes undermine the traditional client-lawyer relationship. A few other people also felt that while queries were answered promptly, they were often directed through a central switchboard rather than directly to their case manager, and some found the staff unable to answer their specific questions.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the efficiency and... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting clear communication... See more

Response time

People report positive experiences with response times, noting that everything was sorted quickly, often... See more

User experience

Clients share positive opinions on user experience, consistently describing the process as smooth, calm, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently used Equilaw Solicitors for our equity release and were very impressed with the service we received. Bethany Timms handled our case and was professional, friendly, and efficient throughout... See more

Rated 5 out of 5 stars

Very pleased with equilaw, Lauren and Lucy kept us informed every step of the way while dealing with our equity release. I especially liked that they sent a solicitor to our house to complete any docu... See more

Rated 5 out of 5 stars

We recently used Equilaw Solicitors to oversee a equity release transaction. They dealt with everything from start to finish, and kept us updated throughout. Being local was a great help, and would... See more

Company replied

Rated 5 out of 5 stars

Emily Yong was recently appointed to us to deal with equity release. She made the whole process extremely smoorh and calm... from discussing documemtation, signature through to completion. Everythi... See more


Company details

  1. Conveyancer
  2. Lawyer
  3. Legal Services
  4. Real Estate Attorney

Written by the company

Equilaw is a market leading and award winning firm of solicitors specialising in Equity Release. Recognised by financial advisers nationwide for our niche work and experience in this specialist area of law, Equilaw is acknowledged as one of the market leaders in this sector. Every case is handled by our in-house team, made up of expert lawyers and legal professionals. We offer clients in-depth guidance on the equity release product which has been recommended to them. In our experience, clients prefer to work with financial advisers who work closely with a leading solicitor in the field as it provides added confidence in the equity release process. We have always been unique, in that we are the only law firm which deals solely with legal advice and conveyancing for homeowners taking equity release. This enables us to give bespoke advice as to the details of the equity release plan and the legal obligations that attach to it. We do not tread on the toes of the adviser by recommending products or by discussing product suitability Since 2008 we have been consistently winning awards for our Equity Release service. Our most recent award was the winner of best conveyancer 2020, awarded by The Equity Release Awards. We have won best conveyancer at the Equity Release awards 11 times now.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An excellent company who guided a very…

An excellent company who guided a very nervous customer through the process. Leah Wright our caseworker was so good. She answered all our questions, listened to my concerns and settled them Dhe didn’t move on until I was finally ready.

June 1, 2026
Equilaw logo

Reply from Equilaw

Thank you for taking the time to share your experience with us. We're pleased to read Leah was able to support your application in our usual excellent manner
Thanks again and all the best
Equilaw

Rated 5 out of 5 stars

Efficient complete service

Efficient complete service with plenty of updates throughout the process. Ellie Davis on hand to quiet you throughout.
Highly recommend

June 1, 2026
Equilaw logo

Reply from Equilaw

Great to read- we really value hearing directly from our clients and are so grateful for your support.
Best wishes,
The team at Equilaw Solicitors

Rated 5 out of 5 stars

We had full confidence in them.

The company is reasonably priced and very efficient. We had full confidence in them.

June 1, 2026
Equilaw logo

Reply from Equilaw

Thank you so much for taking the time to share your experience with us. We're so pleased to have been a part of your application and do let us know if we can be of any future service.
All the best,
Team Equilaw

Rated 5 out of 5 stars

Everyone was very helpful

Everyone was very helpful. Whenever I had a query or a request, it was always dealt with quickly and effectively. I would like to mention Ellie, who was always very helpful and knew what I was talking about.
A well run service.
Jan Stevenson.

June 1, 2026
Equilaw logo

Reply from Equilaw

Thanks so much for your lovely review and kind comments. We're thrilled Ellie was able to deliver our usual excellent service so thank you for sharing your experience with us.
All the best,
Team Equilaw

Rated 5 out of 5 stars

Leah Wright at Equilaw

Leah Wright at Equilaw handled our equity release. She was exceptionally quick to respond to communications from us and we found her extremely helpful and efficient throughout. The whole process was seamless, and we would not hesitate to recommend Leah

June 1, 2026
Equilaw logo

Reply from Equilaw

Thanks so much for your kind comments. We're pleased to read Leah was able to complete your application so swiftly.
Thanks again,
Equilaw Solicitors

Rated 5 out of 5 stars

The whole process was made as easy as…

The whole process was made as easy as possible, and they was plenty of help throughout.Reasonable fees would definitely use again

May 28, 2026
Equilaw logo

Reply from Equilaw

Thanks so much for your review and comments. We'd welcome the opportunity to work together again so do let us know if we can be of any future service.
Thanks again and all the best
Team Equilaw

Rated 5 out of 5 stars

Excellent Service

We have been very pleased with the service we have had with Equilaw. All the staff have been very efficient and responded quickly to any queries. We would especially mention Isla Eddy.

May 29, 2026
Equilaw logo

Reply from Equilaw

Thank you for your lovely review and 5 stars! We'll be sure to pass your comments on to Isla too.
Thanks again and all the best,
Equilaw

Rated 5 out of 5 stars

this is the second time we have used…

this is the second time we have used Equilaw and have found them to be efficient and responsive to our needs,
This time it was Emily Young who helped us to completion on time. Thank you

June 1, 2026
Unprompted review
Equilaw logo

Reply from Equilaw

Thank you so much for your lovely review and for using us again!
We wish you all the best for the future from all of us here at Equilaw Solicitors.

Rated 5 out of 5 stars

Professional clear advice

A big decision made easier with professional clear advice.
Maisie Hughes was very helpful all along the process.

June 1, 2026
Equilaw logo

Reply from Equilaw

Thank you so much for your review. We love hearing directly from our clients and appreciate you taking the time to share your experience with us!

Rated 5 out of 5 stars

Fantastic service very respectable…

Fantastic service very respectable staff very easy to understand all round great service from start to finish.

June 1, 2026
Unprompted review
Equilaw logo

Reply from Equilaw

Great news! Thanks for choosing, and trusting, Equilaw,
We wish you every success and happiness for the future!

Rated 4 out of 5 stars

Great team

The team were great, helpful and pleasant. Whoever we talked to about our case they knew the answer so we weren’t passed around different people.
The process was understandable and I felt ‘just trust the process’, it all worked out fine. Ellie Davis and her team- thank you!

May 28, 2026
Equilaw logo

Reply from Equilaw

Thanks ever so much for your kind comments and feedback. We're thrilled to read Ellie and the team were able to support your application. Thanks again and best wishes,
The team at Equilaw Solicitors

Rated 5 out of 5 stars

They were very helpful when I spoke to…

They were very helpful when I spoke to them on the telephone and were quick to answer my emails. Overall very happy with their service.

May 21, 2026
Equilaw logo

Reply from Equilaw

Thank you for your review and feedback. At Equilaw, we pride ourselves on service so it's great to see we have met expectation here.
All the best,
Equilaw Solicitors

Rated 5 out of 5 stars

I have been very impressed by the…

I have been very impressed by the service recieved
from Equilaw especially Lily Heron. She was very helpful
kind and understanding very reassuring to help with any questions.
Nothing was too much trouble.
I would also like to mention Leah who ws very understanding .

May 1, 2026
Unprompted review
Equilaw logo

Reply from Equilaw

Thank you for your review and 5 stars. We're thrilled to read your feedback and thank you for taking the time to share your experience with us.
Best wishes
Team Equilaw

Rated 5 out of 5 stars

Releasing equity using Key Equity…

Releasing equity using Key Equity Release was a smooth process as everything was explained to me from start to finish by Jo athan Swift. On the solicitor side, my case manager was Emily Yong who kept ne informed of progress and the vital documentation required to complete the whole thing. There was no pressure on me and I was free to ask any questions. It took about 10 weeks and I can now make improvements which will enable me to live where I love in a freshened home indefinitely.

May 30, 2026
Unprompted review
Equilaw logo

Reply from Equilaw

Thanks ever so much for your kind comments and review. We're pleased to have been a part of your journey so thank you for choosing, and trusting Equilaw!
Wishing you all the best with the home improvements too!

Rated 5 out of 5 stars

I was well supported by Isla Eddy and…

I was well supported by Isla Eddy and the team.
I was updated at each stage ,plus a major issue was identified and a lot of effort went into resolving it .

May 29, 2026
Equilaw logo

Reply from Equilaw

Thanks ever so much for your kind comments and feedback. We're pleased to read Isla was able to support your application and deliver our usual excellent service.
Wishing you every success for the future from the whole team at Equilaw.

Rated 5 out of 5 stars

Our experience with Equilaw

Our experience with Equilaw was very pleasant from start to finish. They made us feel comfortable and confident understanding in our case. Would recommend them to anyone all of our friends and family. 👏🏻👏🏻 well done

May 29, 2026
Equilaw logo

Reply from Equilaw

Thanks for your lovely review and recommendation. We would welcome the opportunity to work together again so do let us know if we can be of any future assistance.
Best wishes,
Team Equilaw

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, always available to help with any questions. I found all the people I spoke to knew about the products and were very personable and professional

May 20, 2026
Equilaw logo

Reply from Equilaw

Thanks ever so much for your kind comments and feedback. We're pleased to read your comments and see we have another satisfied client on our hands!
All the best
Equilaw

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look