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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness and the fresh, pleasant smell of the herbs. Many appreciate the excellent service, highlighting the ease of the subscription process and the helpfulness of the staff. People frequently mention the convenience of the customized pacs and the eco-friendly nature of the products. However, some customers experienced issues with moldy products, which led to dissatisfaction. A few also noted that while their horses enjoyed some flavors, others were not as well received, indicating a need for variety or careful selection based on individual horse preferences.

What people talk about most

Product

Clients share positive opinions on product. Many reviewers praise the quality and effectiveness of the... See more

Quality

Customers consistently note positive experiences with quality. Reviewers frequently praise the high quality... See more

Service

People report positive experiences with service. Customers consistently praise the quick and easy service,... See more

Staff

Consumers consistently express high satisfaction with the staff. Reviewers frequently highlight the team's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow! Absolute game changer! The simple to use website help you select the products best suited for your horses needs, fast and easy subscription service, fantastic customer service and most importa... See more

Company replied

Rated 5 out of 5 stars

Having used EquiPacs Pure Paddock herbs last year, using the smaller monthly ones, I decided to order on subscription the larger sack which lasts about three months. The herbs smell fabulously fr... See more

Company replied

Rated 5 out of 5 stars

My veteran horse Cloud has been on EquiPacs for several years. Right from the very beginning the EquiPacs team have been nothing but fantastic. They are knowledgeable, friendly and experienced with in... See more

Company replied

Rated 5 out of 5 stars

Peanut loves his Equipacs! Such an easy service - especially when we’re staying away at shows! All in one pac, completely customized to him. At one point, Peanut went a little fussy taste wise - I was... See more

Company replied


Company details

  1. Pet Supply Store

Written by the company

EquiPacs were inspired by the belief that inside every horse is the making of a champion. We ensure your horse is treated like one every day, by providing supplement Pacs that bring out the best in your equine partner. Are you ready to bring out the champion inside?


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

43 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

First class service with equipacs

First class service with equipacs. Excellent knowledgeable advice with Hannah as to horses needs and what is best for them. Explaining and answering my questions thoroughly. Many thanks.
Fast delivery too!

May 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Miniature Shetland fans

I found this company while looking for a Christmas present for my elderly miniature shetlands. I came across the water buffet so ordered the starter pack as well as a Christmas topper. They really enjoyed it and we have been putting down 2-3 different ones every couple of days ever since. It’s so interesting finding which ones they enjoy. We have since reordered their favourite ones and some new ones to try and will use a lot more over the summer. We recently had their annual blood tests which showed they had high liver enzymes so I went straight on to their website to order a milk thistle supplement which was really reasonably priced compared to some other alternatives I came across. It always comes beautifully packaged and smells amazing so I can see why the ponies love it. Really don’t have a need to look elsewhere as this has all been perfect and we look forward to seeing our ponies try a lot more.

May 2, 2026
Unprompted review
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Reply from EquiPacs

Hi Gemma, thanks so much for the fantastic review! We are so thrilled that your herd of little Shetlands are all big fans and that we are able to support you all on so many different fronts! Do be sure to share some photos of the little guys - Shetlands are always a huge hit in the office!! 😄

Rated 5 out of 5 stars

Beautifully packaged and delivered very…

Beautifully packaged and delivered very quickly.
I bought a starter kit last year and my ponies loved some flavors not so keen on others, but this year they seem to want to try everything, as soon as I get the extra buckets out they come to see what flavors I'm doing, it's so nice to be able to give them a choice.

April 26, 2026
Unprompted review
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Reply from EquiPacs

Hi Julie,
Thanks so much for this fantastic review of our Water Buffets! We are thrilled your ponies are loving them and expanding their pallet this year and enjoying even more flavours!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, always helpful and follow up on comments. All great. Pony seems more comfortable in his skin as have been using for couple of months and no plans to stop.

April 19, 2026
Unprompted review
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Reply from EquiPacs

Hi Sarah,
Thank you so much for this fantastic review. We are so pleased you pony is feeling the benefits from EquiSkin and that our team has made your experience the best it can be!

Rated 5 out of 5 stars

I love this site

I love this site! Delivery is fast and the guys are SO helpful. Everything come individually packaged so brilliant for full or part livery services as I make life easy and you know amounts are right!!!
No complaints- everyone should do this!!!

April 1, 2026
Unprompted review
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Reply from EquiPacs

Hi Ruth,
Thank you so much for this glowing review! We are thrilled to hear you are enjoying all the benefits our Pac feeding system has to offer. And we'd have to agree... everyone should! 😄

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Rated 5 out of 5 stars

Having used EquiPacs Pure Paddock herbs…

Having used EquiPacs Pure Paddock herbs last year, using the smaller monthly ones, I decided to order on subscription the larger sack which lasts about three months.

The herbs smell fabulously fresh and I used them last year by steeping in warm water to make up my horses feed. I used all through the summer steeping to make up a bran mash with a small handful of Epsom salts each time the mare became footie due to laminitis. I’m absolutely positive these herbs helped with keeping the inflammation down and she would only be stabled for a few days using this method. I cannot recommend EquiPacs highly enough. The larger bag only arrived yesterday and I gave a small tub to a yard owner I know to try with her off the track TB and her 20 year old warm blood with ringbone, which she bought last year. That’s how confident I am with the quality herbs this company sell. I can’t recommend them highly enough.

April 17, 2026
Unprompted review
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Reply from EquiPacs

Hi Catherine,
Thank you so much for this amazing review! We are so pleased to hear you and your horse are enjoying the Pure Paddock herb blend so much. They really do steal the show and when anyone visits our warehouse, that's the first thing they comment on - the wonderful smell of herbs and it's all down to Pure Paddock!

Rated 5 out of 5 stars

Great company and product

I have just ordered my second EquiSkin + and I am really happy with it. I have two very hair youngsters who are shedding like mad and have been really itchy as you would expect but I can see a real difference with their skin and coat since using this product. It smells great and even my super fussy mare will eat this supplement. Its simple to order, arrived really quickly and I really appreciate the sustainable packaging.

April 8, 2026
Unprompted review
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Reply from EquiPacs

Hey Katherine, Thank you so much for this brilliant review! We are thrilled your horses are already feeling the benefits and that we even tempted your fussier mare!

Rated 5 out of 5 stars

Super easy to order and subscribe

Super easy to order and subscribe. Great product. Wrapped lovely and all eco packaging. Pony is eating it no problem.

April 3, 2026
Unprompted review
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Reply from EquiPacs

Hi Karan, thanks for your brilliant review and we are thrilled to hear your pony is enjoying their new products!

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Rated 5 out of 5 stars

Fast delivery

Fast delivery, Handy portion controlled packets and my horse thinks they are yummy! especially the little gift of polos too!

March 30, 2026
Unprompted review
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Reply from EquiPacs

Hi Susie, Thanks for your fabulous review! We love your enjoying the ease of our Pacs and enjoyed polos (we hope you managed to share them with your horse!) 😅

Rated 5 out of 5 stars

Ordering was easy and Winnie enjoyed the flavours

Ordering was easy and delivery was quick.

Winnie horse ate up all of her dinner without recognising any changes and it was easy for me to administer

March 15, 2026
Unprompted review
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Reply from EquiPacs

Hi Lesley,
Thank you for this fantastic review - so pleased to hear both you and Winner are enjoying the EquiSkin product!

Rated 5 out of 5 stars

Amazing quick service

Amazing quick service. Personal touch with the packing. Pony seems to hoover up his food and he seems more comfortable

March 11, 2026
Unprompted review
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Reply from EquiPacs

Hi Sarah,
What a great review, thank you for sharing your experience and we are so please you and your pony are enjoying your deliveries!

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Rated 5 out of 5 stars

Customer Service Second to None

As a first time pony owner, at the grand old age of 56), I want to give my little mini shetty the best I can afford. He didn't have the best life, left on a hill and forgotten about, rescued and rehabilitated by a lovely lady, and then found his forever home with me.
After a comprehensive conversation with Hannah, we decided on Essential Minerals for Benji. A subscription was set up, they duly arrived with a lovely trial of Pure Paddock and, I have to say, they are going down a treat. Buckets are licked clean and the happy slurping sounds coming from Wee Benji are adorable.
I've just had another lovely chat with Hannah and we have managed to align all my subscriptions to save a few pennies on postage. Hannah is absolutely brilliant...nothing is too much trouble and I look forward to a long and happy relationship with Equipacs 😀

March 10, 2026
Unprompted review
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Reply from EquiPacs

Hi Pamela,
Thank you so much for taking the time to leave us such fantastic review! We are so thrilled we an help support Benji and to hear his is thriving on his new supplements!

Rated 5 out of 5 stars

Horse loves these

Horse loves these. Nice to know he is getting variety in his diet too. Hes 24 this year and thriving. Thank you for your lovely products

January 12, 2026
Unprompted review
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Reply from EquiPacs

Thanks for your wonderful review Kay. So pleased you and your horse are enjoying or products and your golden oldie is THRIVING!

Rated 5 out of 5 stars

Great customer service

Brilliant service as always. My horse loves your supplements & they always look & smell good quality

January 18, 2026
Unprompted review
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Reply from EquiPacs

Thanks so much for this fantastic review Claire - we are thrilled both you and your horse are enjoying our products!

Rated 5 out of 5 stars

I’m very pleased

I’m very pleased to offer my little mare herbs in her diet as she’s on three sections of a former big field. I had your herbs in the summer - just started my recent Order - and I rely on your knowledge!!!! So, yes, very pleased!!

December 23, 2025
Unprompted review
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Reply from EquiPacs

Hi Sara, thanks so much for your great review. We are thrilled to hear your mare enjoys our Pure Paddock herbs!

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Rated 5 out of 5 stars

Quick delivery and so far going well

Horse is really enjoying the supplements. Just need to see how well it helps with taget areas. I have high hopes

December 4, 2025
Unprompted review
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Reply from EquiPacs

Hi Ellie! Thanks so much for your fantastic review! We also have high hopes that you and your horse will be very satisfied with the results of your CustomPac. Thank you for sharing your experience!

Rated 1 out of 5 stars

Mouldy advent calendar

I ordered the advent calendar for my horse, I’m only on the 4th December and 2 have been mouldy. I’m not hopeful for the rest of the month. Might stick to apples and carrots next year.

December 4, 2025
Unprompted review
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Reply from EquiPacs

Hi Nicola, thank you for sharing your feedback. We tried to give you a call today to chat through the situation further and have left a voice message with you. We became aware of this issue with some of our calendar treats on December 3rd and by that evening had sent out an email and WhatsApp to all customers who have purchased a calendar. We believed in being transparent and proactive regarding this occurrence. We are truly devastated and have been in contact with the supplier of the treats as this is a collaboration, limited edition product we bring out. This has never happened before and all advent customers were issued a 20% discount code and we have dispatched complimentary Christmas Feed Topper to all customers to further extend our apology and ensure you have a festive treat to share with your horse on any calendar days affected. As mentioned in our voicemail please do reach out to us if there is anything further you feel we can do to rectify this for you, we really do want to help and make things right. You can reach us at info@equipacs.co.uk or call directly at 0759 595 4247

Rated 5 out of 5 stars

Amazing Service great products

Good solid advice, met horse needs and now I have 2 non itchy horse and an oldy that is running around with a new lease of life after only 1 month of their new supplements
Hannah could not have been more helpful I highly recommend Equipacs their ethics are great, customer service amazing and the knowledge is priceless Very happy horses very happy customer

November 21, 2025
Unprompted review
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Reply from EquiPacs

Hi Donna, thank you so much for this fantastic review! We are thrilled to hear your horses are thriving on our products and that you are pleased with the support our team has provided. This one will make everyone's day here! 😄

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