EquipMySchool.com Reviews 24

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Equip My School provided excellent service and top-quality science equipment for our international order. Everything arrived safely, well-packaged, and ready to use. Communication was smooth throughou... See more

Company replied

Rated 5 out of 5 stars

Timely responses, direct phone calls from Andrew Schmidt to provide support when needed. Diane Moss is awesome and very helpful and is always willing to help. We experienced a coup in Niger and Equi... See more

Company replied

Rated 4 out of 5 stars

Continued caring service Diane Moss (Client Care) makes EquipMySchool.com special. Thank you for all your help. Masahiro Orii

Company replied

Rated 4 out of 5 stars

overall happy with the platform, however sometimes it takes quite some time to upload /edit an order (sometimes changes are not saved either)

Company replied

Company details

  1. School Supply Store

Written by the company

Global supply chain for international education overseas. Exclusively exporting goods from the UK, America and Europe to British and American educational establishments around the world.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

24 reviews

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No history of asking for reviews

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Rated 4 out of 5 stars

overall happy with the platform

overall happy with the platform, however sometimes it takes quite some time to upload /edit an order (sometimes changes are not saved either)

January 8, 2024
Unprompted review
EquipMySchool.com logo

Reply from EquipMySchool.com

Thank you for the review Benoit. The procurement platform is only the "wrapper" around the school supply service we provide. However, I'm really pleased you brought up the speed of the platform. I've been working on a server upgrade for a little while now and I'm really pleased to say it went live last week. Searches that were previously taking 3 or 4 seconds are now returned in a fraction of a second (ten times faster). The site is so much more pleasant to use. Please try it again and let me know what you think.

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Rated 5 out of 5 stars

Thank you EquipMySchool for being so…

Thank you EquipMySchool for being so unique ! You folks are amazing, I am real grateful for the courteous and always helpful customer service. Helen, Andrew, Diane, Bradley, Stuart, you folks are wonderful, love you all. Keep it up !!

September 1, 2023
Unprompted review
EquipMySchool.com logo

Reply from EquipMySchool.com

Thank you so much for the nice words Wafa. We love working with you to supply the school in Morocco.

Rated 5 out of 5 stars

Overall Satisfied with Room for Improvement

We've been partnering with EquipMySchool since 2017 at the American School of Antananarivo, and our overall experience has been positive. The introduction of the new ordering system through the Portal is a significant improvement, providing convenience and efficiency.

However, we've encountered a limitation with the current portal – it offers a limited selection of items. This results in our teachers having to seek additional items from other vendors, which, unfortunately, translates to more time spent shopping and manually entering data into separate spreadsheets.

While appreciating the positive aspects of EquipMySchool's services, we would like to suggest an enhancement to the portal by expanding the range of available items. Utilizing the items listed in our orders as a basis for improvement could be a practical approach.

We value our partnership and believe that this enhancement would further elevate the service provided by EquipMySchool.

Andry Rasolofomalala
Operations Management Officer
American School of Antananarivo

January 5, 2024
Unprompted review
EquipMySchool.com logo

Reply from EquipMySchool.com

Thank you Andry

We really enjoy working with you and it is our pleasure to supply the American School of Antananarivo.

I was sorry to hear your views regarding the range available on the EquipMySchool Procurement Portal. The portal is backed by a database of over 24 million products relevant to British and American Education, including all British and American books in print. Our automated systems constantly keep up to date the product ranges from well over 200 specialist suppliers to education.

Until your message here, we were very confident that teachers at an International School would be able to find everything and anything they might need for the classroom on our portal.

We will conduct an analysis of the non-portal orders from last year and from this year and compare the vendors your team are using with the vendors we have available. I will share the results with you later today. Any gaps we find will be fixed immediately.

Many thanks

Stuart Rickard
Director
EquipMySchool

Rated 5 out of 5 stars

Very organised

Very organised, efficient, effective, always ready to assist with anything to make sure our orders come through.

March 4, 2023
Unprompted review
EquipMySchool.com logo

Reply from EquipMySchool.com

Thank you very much for the kind words about EquipMySchool. Our team really enjoys working with your teams. We will endeavour to keep up the good work.
Stuart

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