Equivo Reviews 

110
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Equivo keeps trying to get my review removed because it doesn’t want you to know the truth. Equivo had to pay me compensation because it breached its own rules and the law. Despite this being poin... See more

Rated 5 out of 5 stars

I made a personal enquiry to Equivo about a request to recover an outstanding debt. I spoke to a very kind and supportive lady Alison, who was extremely helpful, kind and offered a great deal of... See more

Rated 5 out of 5 stars

After gaining a CCJ against someone who had owed us money since 2017 Equivo handled our case from start to finish, they upgraded our case to High Court, and were fully on the ball giving us updates wh... See more

Rated 5 out of 5 stars

Great communication from all team members with super fast response and updates along the process. Without them we wouldn't have gotten the case resolved.

Company details

  1. Debt Collection Agency
  2. Bailiff
  3. Legal Services
  4. Non-Bank Financial Service

Written by the company

Your nationwide provider of dependable collections, legal and enforcement services for fair and swift resolution. Equivo has two key divisions; Collections & Field and Enforcement covering various disciplines within the debt and recoveries lifecycle. We are uniquely authorised and regulated by the Financial Conduct Authority, the Solicitors Regulation Authority and authorised by the Ministry of Justice, coming together to enable unique in-house capabilities and expertise at national scale across two regional offices and supported by a nationwide field team.


Contact info

4.1

Great

TrustScore 4 out of 5

110 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(110)

29 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb

Very prompt in their communications. The team worked tirelessly to get my money. At the end, I was paid in full.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely outstanding company

Wow !
After a cowboy builder ruined my bathroom and took my money , he ignored a court order and CCJ and I contacted Equivo after a friend recommended .
They have been BRILLIANT !
It was an arduous task , as the builder evaded communications and was aggressive at times , but the officer, Mr Potter , persisted with multiple visits and used lawful and professional methods to ensure the builder eventually paid my money back !
Alison and Equivo , can’t come too HIGHLY recommended , very professional company who definitely know what they are doing !

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Precise & Efficient

From the initial point of contact, I have received outstanding service, with my emails being answered within a matter of hours. The process was explained clearly and Equivo executed the procedure with precision and efficiency.
I highly recommend Equivo.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Equivo were amazing!

Equivo were amazing from start to finish, they made the whole process, of what was a stressful situation for me, smooth and most importantly successful. Thank you Equivo!

September 29, 2025
Unprompted review
Rated 1 out of 5 stars

Equivo: Scam Alert – They Take Your Money and Do Nothing!

Absolutely terrible experience with Equivo. They charge money but do not do their job properly. They claimed their debt collector couldn’t locate the flat above the shop, even though there are normal stairs at the back. I had to send them Google Maps photos to prove it. Instead of admitting their failure, they were rude and defensive. It seems they just take money and never actually recover debts. Complete waste of time and money. I strongly do not recommend this company. Eric

September 19, 2025
Unprompted review
Equivo logo

Reply from Equivo

Dear Eric
We’re sorry to hear about your experience and appreciate you sharing your feedback. We always aim to provide an exemplary service to our clients. From the information you have provided, we haven't been able to identify your case to look into this further for you. Can you please contact us at info@equivo.com with your details so we can investigate your case and assist you further.
Thank you,
Equivo Content Review Team

Rated 2 out of 5 stars

I used Equivo bailiffs to get my money…

I used Equivo bailiffs to get my money back on a car I purchased.
They were awfully slow with information and I had to keep badgering them for the information. No communication for months on end.
They assessed that they would take cars from the garage that owed me £4500 plus court costs.
IN THEIR BRILLIANCE THEY DECIDED TO TAKE 2 CARS FROM THE OWNER OF THE GARAGE WHICH WERE OVER VALUED AT £10,490.
IT TOOK MONTHS TO HEAR ANYTHING BECAUSE THEY COULDN'T UNDERSTAND THAT A CAR ON A FORECOURT WAS'NT GOING TO SELL AT AUCTION FOR THE FORECOURT PRICE AND KEPT PUTTING THE CARS BACK THROUGH THE AUCTION DUE TO ONE OF THE CARS NOT STARTING. ONE OF THE CARS FETCHED £1734 AFTER AUCTION FEES ETC AND THE OTHER HAD A RESERVE OF £1275
IN THE END THEY EMAILED ME SAYING THAT I WOULDN'T GET MY MONEY BACK ON THOSE CARS BECAUSE THE AUCTION WAS DISAPPOINTING !!!
THEY THEN EMAILED ME ASKING IF I HAD A HOME ADDRESS FOR THE GARAGE OWNER BECAUSE BY THE TIME ALL THIS WAS SORTED THE GARAGE OWNER HAD SURPRISINGLY SHUT UP SHOP AND CLOSED. I MYSELF WOULD OF THOUGHT THAT THE BAILIFF WOULD HAVE ASKED FOR THIS INFORMATION WHILST HE/SHE WAS AT THE GARAGE ADDRESS WITH THE OWNER.
EQUIVO THEN SENT ME AN EMAIL SAYING THAT THEY WERE GOING TO CLOSE AND RETURN THE CASE BECAUSE THERE WASN'T ANYTHING ELSE THEY COULD DO.
I RECEIVED WAY WAY LESS THAN THE CLAIM. NOT EVEN HALF.
ABSOLUTELY AWFUL COMPANY AND I WOULDN'T TRUST THEM AT ALL.
EQUIVO , ANYONE FROM YOUR COMPANY WANTS TO REPLY THEN PLEASE FEEL MORE THAN WELCOME!!!!

June 7, 2026
Unprompted review
Equivo logo

Reply from Equivo

Dear Simon
We were disappointed to receive your recent review, as it does not reflect the standard of service we consistently strive to deliver, as evidenced by the experiences shared in our other client feedback.
Upon reviewing your case in detail, we found that your description does not accurately reflect the full circumstances. Our team attended the address provided and seized all vehicles present on-site. The combined forecourt value of these vehicles exceeded the judgment debt of £5,100. Unfortunately, the debtor had no additional assets available for seizure, and no other addresses were provided or could be identified during our investigation.
There was an unavoidable delay in the auction process as we worked diligently to secure the best possible sale value for the vehicles. However, the absence of keys and logbooks significantly impacted the final sale prices.
Our records show that we contacted you via email in July 2023 requesting further information. This communication was not a closure of the case, but we did not receive a response from you until now, over two years later.
Please be assured that, due to our remuneration structure, we are directly incentivised to maximise returns for our clients. However, when a debtor lacks sufficient funds or assets, the outcome is unfortunately beyond our control.
Regards
Equivo Content Review Team

Rated 5 out of 5 stars

Equivo London Exemplary Enforcement and Professional Integrity

Equivo consistently demonstrated transparency, precision, and a results-driven approach. In my case, led by Enforcement Officer Christopher Davis, his proactive and meticulous handling inspired complete confidence.I would also like to commend Alison Theobald, who provided regular updates throughout the process and listened attentively to ensure the right actions were taken at every stage;Officer Davis ensured the process was executed to the highest standard and successfully enforced the full judgement of the Manchester Employment Tribunal, with the defendant fully complying and paying the awarded sum in its entirety.

I can categorically affirm that Equivo delivers an outstanding, highly trustworthy, and fully professional service that achieves results.

August 14, 2025
Unprompted review
Rated 1 out of 5 stars

Waste of time! Avoid them.

Called them thrice. Emailed them through their website. They said I should hear back from them but it was just a waste of time no one ever called or emailed back. Looks like they don’t want business and clients.

June 5, 2025
Unprompted review
Equivo logo

Reply from Equivo

Dear Mr Malik

Thank you for your review. We are very surprised to see your comments and we would very much like to assist you. We cannot locate any trace of your enquiry. Please email us at info@equivo.com and we will be very happy to get straight back to you.

Thank you
Equivo Content Review Team

Rated 5 out of 5 stars

My experience with Equivo was excellent…

My experience with Equivo was excellent fron start to finish. Total communication throughout the process, they sorted everything for a very reasonable price and got back all my money in the process. Wonderful company of professional people.

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

Equivo came to my rescue!

Amazing debt collectors! Fast, efficient and they walked me through every step of the collection process with great communication. There are some costs upfront but everything is paid back to you once they find your debtor.

A corrupt wedding dress shop (Brides and Bells Font Hill) promised me a fitting, and deadline date for my dress, but after payment - I was ghosted. All calls and texts were ignored and i was even threatened when I tried to challenge such poor customer service in person. I filled a small claims lawsuit against the owner and Equivo helped enforce the judgment.

Alison, Lucy and Divisha in particular were lovely! They quickly got on my case, escalated it from county court to high court, and obtained a writ of control on my behalf. Shortly after, debt collection officers made contact with the defendant and were able to organise a payment plan.

After a wedding dress horror story, I’m finally able to get back all of my money plus interest! Thanks to this brilliant company. Would recommend to anyone!

November 4, 2024
Unprompted review
Rated 5 out of 5 stars

A Difficult Job done Well !

We are a small recruitment business and we turned to Equivo to help us when we had exhausted all other means of collecting almost £20k in debts for services we had provided to a very high standard. The client was solvent, but simply refused to engage with us ignoring our calls, emails and even a CCJ. Equivo completely understood how being owed money you have rightly earned can impact small business. They completed the task of recovering the debt with resilience and thoughtful communication and I cannot thank them enough.

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

A tough job completed with resilience…

A tough job completed with resilience and consistency, kind and understanding communication, the entire team were always available and professional, but I must highlight that I owe Alison Theobald a Coffee and maybe even a Doughnut. Highly Recommended

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

I hired Equivo to help regain access

I hired Equivo to help regain access to a property. They were very responsive and able to find a time the following working day to attend. Throughout the process their services were very professional and well organized. It really took the stress out of the situation for me. I'm pleased to say they also successfully helped me to access the property.

December 10, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look