ercol Furniture Reviews 1,030

We ordered 2 pieces of furniture from the website but then decided that 1 was not required. Excellent service in cancelling part of the order and refund promptly processed.

The remaining furniture was also delivered promptly and is a lovely piece of furniture

Beautiful chairs, the craftsmanship is superb.
Very well wrapped/packed for transport.
Happy with our purchase.

AVOID. The doggiest eBay seller ever encountered. They sold me an item on eBay and I tried to return it. They asked for over £100 to collect it. Ebay confirmed it should be free. They arranged collection but cancelled the return so I'd be without the item and funds. Wow.

They’ve replied. So let me add detail.
Without informing me, Ercol cancelled the item return and arranged collection, deliberately trying to leave me with no item and no refund. This was no mistake on their part.
I will now formally complain to EBay. This is not an honest seller; quite the opposite. PLEASE AVOID.

I bought an Ercol Marino chair in OA finish with green cushions from the Outlet. It’s lovely. I had to wait several weeks for delivery, the delivery cost was very reasonable, and the staff were very helpful and pleasant. Ercol make extremely good furniture.

Helpful and polite staff delivered and put up bed. No fuss or damage despite tricky stairs.

Excellent service, as always.

The chair we bought is very well made and is exactly as advertised on your website and totally meets our requirements

Prompt and courteous service from the helpful staff, excellent quality product

Very happy with the stool, looks good, comfortable and good height for counter top. Delivery earlier than expected. Item well packaged.
Nice quality item as I’d expect from Ercol. Great price in the winter sale.
Would have been useful to see delivery charge earlier in the ordering process

It’s hard to beat the quality of Ercol products their attention to detail and quality of workmanship is second to none - I expect my furniture to last a lifetime! For a bargain its definitely worth checking out the outlet site too

Good contact to arrange delivery
Prompt and helpful experience
Respectful delivery

Tables well packed and arrived soon after ordering. Quality workmanship as usual.

Bought a seconds sofa from their factory. Supposedly new.
Delivery guys attended and were helpful and polite. They even parked their lorry away from the drive in case of any damage.

Love Ercol furniture and excellent customer service. Pleased to see at least some of the furniture in made in the uk again

Took some time getting the bed and would have appreciated a bit more proactivity from you / delivery team but happy with my new bed.

Not great on identifying when a purchase would be delivered but the delivery driver was excellent. The purchase was lovely.

Lovely furniture, made in England. Well protected using sustainable cardboard packaging and delivered to my home with care. I am really impressed with Ercol Outlet, as a first time purchaser.

Marvelous peice of design made by craftsman.

Product is excellent and just as condition just as described on the website.
Our only caveat is that the company estimated the delivery time as one month with early advice of the actual delivery date. That was fine with us.
In fact the chairs arrived within just one week with no notification of the delivery. Parcelforce just turned up at the door with four large, beautifully packaged chairs

We ordered an item from the outlet shop, a lovely small oak sideboard, that fits our space perfectly. It’s beautifully made and I know will last a lifetime. The service and delivery were faultless too.