Ergeon Reviews 

251
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. The overall service and user experience, including virtual appointments, are often highlighted as efficient and smooth. Many also appreciate the quality of the work and the cleanliness of the job site. However, some customers also noted issues with communication, experiencing unresponsiveness, delays, or lack of follow-through on projects. A few other people also felt that there were unexpected price increases, scheduling problems, or incorrect installations. There were also mentions of missed appointments and general unprofessionalism.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, politeness, and... See more

Service

People report positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers reporting positive experiences,... See more

User experience

Users describe positive interactions with user experience, with many citing a great experience from start to... See more

Price

Consumers find price to be ambiguous, with some reviewers reporting reasonable and competitive pricing, even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke with Rafael, project manager, regarding my residential fencing project. Process went very smooth from start to finish. The quality of the new fencing is tops and outstanding. Jordan and Julie, t... See more

Rated 5 out of 5 stars

Francisco the project manger did a phenomenal job updating me on my fence installation . The fence installer did an incredible job he was very polite and very professional , he cleaned up after the fe... See more

Rated 5 out of 5 stars

They were ALWAYS in contact with me. My project manager, Francisco Rodriguez AND my job superintendent Sherils kept me up to date with scheduling when the weather was not cooperating . Great company w... See more

Rated 5 out of 5 stars

We had an exceptional experience with a specialist name Guy, who provided our fence repair quote. Even though it was a virtual appointment, he was extremely pleasant, knowledgeable, and professiona... See more


Company details

  1. Fence Contractor

Written by the company

We are building the most customer-friendly outdoor construction company. Our services include wood, chain link, and vinyl fence installation, wood fence repair, fence staining, artificial grass installation and landscape design. Our tech allows anyone to design and customize their project quote online to meet their budget and needs. Our responsive team of experts offers end-to-end project support to deliver the best value for customers. The Ergeon process makes every project transparent and hassle-free.- and over 20,000 homeowners are enjoying the outdoor spaces we've built for them! Now with over 8,000 public reviews at an average rating of 4.7, we have expanded to cover more than 32 million households.


Contact info

4.2

Great

TrustScore 4 out of 5

251 reviews

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No recent history of asking for reviews

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4.2

All reviews

(251)

106 reviews in the last 12 months

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Rated 3 out of 5 stars

Poor communication

I started the process the beginning of June to get my fence installed. I was given a date of July 1st for installation. When I had the video meeting nothing was mentioned about needing a permit. I just moved to this area and did not know one was required and assumed they would take care of it since it was not mentioned. The day before installation they text me saying a permit was needed so they would have to reschedule. They generously offered to obtain a permit for me with a charge of $150-$250 🙄 The permit cost $25 and took me 5 minutes to complete the application and it was emailed to me. I was told to text once I received the permit, which I did with no response. In the mean time i received several different instillation dates that kept changing. So I called and left a message for clarification. Someone did return my call by the end of the day to give me the correct date. The day of installation one guy showed up to install the fence by himself. If it was not for the great job that he did by himself I would give this experience a lower score. He worked hard and completed the fence and I love the job he did!

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Francisco the project manger did a…

Francisco the project manger did a phenomenal job updating me on my fence installation . The fence installer did an incredible job he was very polite and very professional , he cleaned up after the fence was installed. Overall iam very satisfied with my fence that Ergeon installed…,,,,,,,

July 30, 2026
Unprompted review
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Rated 5 out of 5 stars

They were ALWAYS in contact with me!

They were ALWAYS in contact with me. My project manager, Francisco Rodriguez AND my job superintendent Sherils kept me up to date with scheduling when the weather was not cooperating . Great company with first rate, quality work.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience with Ergeon

We had a great experience with Ergeon. Our repair was made in a timely manner, and completed properly. Communication was great and we’re super happy with our vinyl fence repair. I would recommend Ergeon or use them again in the future.

July 28, 2026
Unprompted review
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Rated 5 out of 5 stars

A couple of reasons made me give them a…

A couple of reasons made me give them a five star. First working with the team to get the final design took 11 iterations due to my neighbors changing input. The team was patient working with me to get it right. Scheduling installation was easy. The installer was Josue and he did everything nicely. Nicoly was in touch during the process and helpful. The team cleaned up the site very well. The installation was beautiful and very happy with how it came out.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

The crew was very polite

The crew was very polite, we went over the project before they started to make sure that everything was correct. They were a pleasure to work with. The project area was cleaned up before they left. Pleased with work.

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

Prompt efficient service

Prompt efficient service, communication was excellent.
Once job was scheduled the professional team when to work.
The installation of my vinyl fence was done in a timely manner. Thank you,
Satisfied customer

July 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Overall great experience with Ergeon

Overall great experience with Ergeon. Their initial project planning video call is very thorough and they ask the right questions to understand exactly what you want. I found that they kept in contact throughout the process so that when hiccups arose, they handled them quickly. The installers for my project were great and I'm very happy with my new fence.

July 22, 2026
Unprompted review
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Rated 1 out of 5 stars

2 months to complete a project consisting of 35 feet of fencing.

Started the project on May 18th. Crew shows up whenever they feel like it. They "finished" on the 21st I believe however they did a shoddy installation and placed the gate in the wrong place on the porch and the fence is not seated firmly in the ground. Since then we've been waiting for the installer to get around to feeling like stopping by to correct the issue. They'll tell us a day but no time until the day comes. Sometimes they'll tell us a day and not show up. Not sure where these good reviews are coming from. They're supposed to show up today, July 14th to complete the job but I'm not counting on it. Very unprofessional, poor communications and you'd think they'd make problem customers a priority. They don't. It's a "whenever I get around to it" attitude.

May 21, 2026
Unprompted review
Rated 4 out of 5 stars

Generally happy with the job although…

Generally happy with the job although it got pushed back twice. Also not sure whether or not they actually used all of the fencing I purchased upfront based on initial conversation with the rep. The crew did a nice job on the fence installation

July 8, 2026
Unprompted review
Rated 1 out of 5 stars

Their communication is awful

Their communication is awful. We told them we needed a temporary fence when our fence would be taken down because our neighbors have children and pets. They said that would be handled. When the installer showed up he said he wasn't aware of putting up a temporary fence. The fence had issues after installation and is under warranty. They sent back someone to look at it but these guys just show up at a different time than we agreed upon.

July 9, 2026
Unprompted review

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