Warning!
I am submitting this complaint to warn other consumers about my experience with Ergeon, which was an exhausting 4-month ordeal filled with misinformation, poor communication, delays, and unprofessional project management.
From the beginning, I was given incorrect information regarding permit requirements and was told no permit was needed. I knew this was false and had to provide my own township’s code requirements to correct them. Weeks were then wasted because Ergeon failed to properly advise me on survey requirements before permit submission.
After obtaining the survey, I was repeatedly told my permit was being submitted, only to later learn Ergeon had failed to include payment and had filed the permit incorrectly. My township informed me they had contacted Ergeon multiple times regarding deficiencies and received no response. Meanwhile, I was assigned 3 different project managers and could never get a clear answer from anyone despite spending countless hours on hold trying to speak with management.
I ultimately had to work directly with my township, revise Ergeon’s plans myself, and obtain the permit on my own because their permitting department was unable to complete the process correctly after months of delay.
On installation day, while my existing fence was already being demolished, I received notice of a $650 change order due to incorrect measurements—measurements that should have been verified by Ergeon prior to construction. I was placed in a position where my yard was torn apart and I was being pressured to pay additional charges caused by their own failure. Only after demanding a manager did they agree to remove this charge.
Despite four months of delays, errors, and the fact that I essentially became the project manager for my own paid project, no compensation or meaningful resolution was offered.
Consumers should be aware that Ergeon operates as a middleman with extremely poor communication and little accountability. I strongly advise others to avoid this company.