Eric Robinson Solicitors Reviews 

609
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally professional, supportive, and explaining every single legal detail clearly throughout the entire process. Consumers consistently note that the overall service provided by the firm is extremely efficient, making complex property and legal matters feel very smooth, reassuring, and completely manageable. However, some people mentioned experiencing poor communication, unhelpful customer service attitudes, and frustratingly slow delays regarding response times. A small group of reviewers also noted a notable lack of support, poor organization, or disorganized handling of their important documents during critical transaction stages.

What people talk about most

Staff

Customers report positive experiences with staff, highlighting their professionalism, efficiency, and helpful... See more

Service

Clients share positive opinions on service, noting professional and efficient experiences throughout property... See more

Customer service

People report positive experiences with customer service, consistently praising the clear communication and... See more

Response time

Users describe ambiguous interactions with response time, highlighting a split in customer experiences. Many... See more

User experience

Consumers find user experience to be very positive, highlighting a smooth and stress-free process. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We received outstanding service from Chantelle. Very quick responses to all emails, a fast and accurate quote, keeping us updated at every stage and willing to chase third parties if they were dra... See more

Company replied

Rated 5 out of 5 stars

Ive recently used Chantelle Bennett from Eric Robinson Hedge End to sale & purchase a property. Chantelle & her assistant Megan did a brilliant job. Communication was excellent were always on hand to... See more

Company replied

Rated 5 out of 5 stars

I dealt with Michelle in the Conveyancing Dept. To say she is she is fantastic would be a vast understatement! I have worked with numerous solicitors over the years and never with one who was so... See more

Company replied

Rated 5 out of 5 stars

We recently had Miya Smith at Eric Robinson’s act for us with the sale of our late mother’s property and we cannot fault the service she and the team gave us. Diligent and professional throughout the... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Estate Planning Attorney
  4. Family Law Attorney
  5. Law Firm
  6. Real Estate Attorney

Written by the company

At Eric Robinson Solicitors it is our job to make the law work for you. That means being easy to talk to. It means using real language rather than legal jargon. And it means doing everything we can to help you, or your business, get what you need. Our mission is making law, make sense.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

609 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(609)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chantelle ( Chandlers ford branch ) was…

Chantelle ( Chandlers ford branch ) was brilliant throughout our conveyancing process for our new house. No question or email was too much, and she really took so much stress out of the experience - we can’t reccomend her enough !!

December 3, 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed onto Chantelle. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Eric Robinson Solicitors, WInchester

We recently had Miya Smith at Eric Robinson’s act for us with the sale of our late mother’s property and we cannot fault the service she and the team gave us. Diligent and professional throughout the process with everything excellently communicated to us. Would definitely use them again on this basis if and when needed.

November 26, 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed onto Miya. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Very professional friendly service.

Very professional friendly service.
Emma and Meghan were organised and efficient and good value for money.

November 18, 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed onto Emma and Megan. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Exceptional support and professionalism

I recently worked with Chelsea Marsh, and I cannot recommend her highly enough. From start to finish, Chelsea provided outstanding support, clear guidance, and consistently prompt communication.
She handled my settlement agreement under a very short deadline and still delivered an incredibly thorough and professional service. Chelsea made the entire process far less stressful and ensured I understood every step along the way.
Her expertise, patience, and straightforward communication were invaluable, and I am genuinely grateful for everything she did on my behalf. I would confidently recommend Chelsea to anyone seeking a solicitor who is both highly skilled and supportive.

November 19, 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed onto Chelsea. We are grateful to you for your recommendation, thank you.

Rated 5 out of 5 stars

Eric Robinson's probate…

Having utilized Eric Robinson's probate services, the level of expertise and service I received was excellent . Any queries or requests I had, were dealt with promptly and effectively. Highly recommended !!!

November 18, 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback and are grateful to you for your recommendation.

Rated 5 out of 5 stars

I cannot fault the service I received…

I cannot fault the service I received from Eric Robinson bitterne branch. Samantha Gilby was our conveyancer and she was absolutely brilliant from beginning to end. Our purchase went from offer to completion in just under 11 weeks. She was so helpful and her communication was brilliant.

I would highly, highly recommend.

November 7, 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Samantha. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Superb personal support

I had recent dealings with Chelsea at Eric Robinson solicitors in relation to a workplace legal requirement I had.
Initially I contacted 2 other local firms, but in-between feeling pushed upon, over quoted and slightly sidelined, I was fortunate enough to speak with Chelsea Marsh at ER.
What a refreshing, professional and diligent service she provided from start to finish.
Her advice was always neutral, never pushy, and she very clearly outlined options / understandings etc - meaning I was able to clearly make my own mind up in an unpressured way.
The service was VFM, and Chelsea was always communicating any significant issues / questions etc.
I strongly recommend.

October 28, 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Chelsea. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Leigh Burwood was very knowledgeable

Leigh Burwood was very knowledgeable, very very patient explaining everything to me carefully So I could understand and gave great knowledge advice

November 5, 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Leigh. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Emma has been absolutely fantastic

Emma has been absolutely fantastic through the entire process, keeping us up to date and going above and beyond! Could not recommend her and Megan enough.

October 31, 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Emma and Megan. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Chelsea Marsh was my solicitor

Chelsea Marsh was my solicitor. She was very nice, helpful, explained things clearly and patient with me through a very worrying time. I had a very good experience thank you so much.

October 30, 2025
Unprompted review
Eric Robinson Solicitors logo

Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Chelsea. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Ive recently used Chantelle Bennett…

Ive recently used Chantelle Bennett from Eric Robinson Hedge End to sale & purchase a property. Chantelle & her assistant Megan did a brilliant job.
Communication was excellent were always on hand to answer and explain anything all the way through and the work carried out was excellent. 10/10 for service. Thanks Chantelle & Megan

October 16, 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Chantelle and Megan. We look forward to working with you again in the future.

Rated 5 out of 5 stars

A very inclusive service

I had had a bad experience with conveyances and decided to switch to Eric Robinson on local recommendation for a sale and purchase. I am registered severely site impaired and spoke to Megan about this and I have been very impressed with how both Emma and Megan have worked with me to accommodate this and ensure I fully understood all the written information I needed to. They have both been extremely responsive to emails and phone calls and it has helped to reduce stress associated with moving. Thank you, EMMA and Megan.

October 16, 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Emma and Megan and are very pleased that you feel well looked after. We look forward to working with you again in the future

Rated 5 out of 5 stars

We have been guided and helped by…

We have been guided and helped by Hazzra Huxford with our house move. She has exceeded all expectations and has been so brilliant. We have felt fully supported throughout. She is efficient, professional, and so helpful. It has made the whole complicated process, easy. Answering all of our questions, which there have been a lot! Plus notifying us of things that we otherwise would have missed. She has fought for us, when we didn’t expect it. I can’t even put in to words how grateful we are to have had your help Hazzra. Thank you so much!

October 14, 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Hazzra. We look forward to working with you again in the future

Rated 5 out of 5 stars

Excellent friendly service

Eric Robinson solicitors provided excellent service when I updated my will. Kelly Smith was professional and knowledgeable whilst remaining friendly and approachable. I was kept fully informed of progress and the process was completed swiftly and efficiently.
I highly recommend Kelly Smith and Eric Robinson solicitors
Francis Sanders

September 12, 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Kelly. We look forward to working with you again in the future

Rated 5 out of 5 stars

Hazzra recently helped me with the sale…

Hazzra recently helped me with the sale of my property, and I could not recommend instructing Hazzra enough!
Hazzra was professional, thorough and extremely organised from the very beginning. I did not have to chase Hazzra once throughout the entire process, her communication was excellent and she explained every step and in a really clear and concise way. Any questions I had were answered promptly and efficiently. Hazzra was kind, considerate and patient throughout the process. A big thank you to Hazzra for making this sale seem so much more stress-free than first anticipated!

October 8, 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Hazzra. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Excellent service…

Chantelle got the job done as professionally and quickly as possible despite other parties dragging their heels.

September 12, 2025
Unprompted review
Eric Robinson Solicitors logo

Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Chantelle. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Really pleased with the way that Hazzra…

Really pleased with the way that Hazzra Huxford dealt with the sale of my deceased mum's house.
Professional, responsive and generally top-draw.
The responsiveness couldn't have been better (and this is crucial in dealing with such matters), she was on it from the word go. Couldn't have asked for more, and feel I lucked out having her do my convenancing.

October 3, 2025
Unprompted review
Eric Robinson Solicitors logo

Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Hazzra. We look forward to working with you again in the future.

Rated 5 out of 5 stars

An excellent service.

My brother and me instructed Chantelle for the conveyancing of the property that had been the family home for 59 years. It was not a good time for us following the death of our father and our mother being moved to a nursing home. We chose Eric Robinson because we were very content with they way they were handling the probate for our father's will.
Throughout the process, Chantelle has been very courteous and helpful. She has helped to move things along nice and quickly despite what appeared to be the best efforts of the estate agent and buyers' solicitor to hold things up.
I cannot think of any negative points at all and woul highly recommend Chantelle to anyone looking for a conveyancing solicitor.

September 24, 2025
Unprompted review
Eric Robinson Solicitors logo

Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Chantelle. We look forward to working with you again in the future.

Rated 1 out of 5 stars

Despite concerns regarding their…

Despite concerns regarding their clients unusual decision, they continued to issue a new will. I strongly believe they did not apply the mental capacity test to determine their clients reasoning despite giving him some time to reconsider his unusual request. If they had they would have discovered his recent Alzeihmers diagnosis that would have had a impact on his decision making. I have sought legal advice elsewhere and have grounds to contest but unfortunately I do not have the financial or emotional means to fight this. Well done Eric Robinson Solicitors....you got the business from him ! Just another profitable transaction that has left a family with additional grief! Oh and when I emailed my concerns, they did not even have the decency to reply or acknowledge.

September 24, 2025
Unprompted review
Eric Robinson Solicitors logo

Reply from Eric Robinson Solicitors

Thank you for your review.

We are extremely disappointed to receive your feedback as we strive to obtain consistently high levels of client satisfaction as demonstrated by our review scores and the positive feedback left by our clients.

Feedback is important to us as it provides opportunity to ascertain what we can do to maintain high levels of service and client satisfaction.

However, in this case, I note that you are not a client of the firm, and your review is not made in reference to any service this firm has provided you.

As you are not a client connected to this matter, we are unable to make specific comment. Further, on the basis that you are not our client in respect of this matter, pursuant to GDPR and Data Protection, we would be unable to disclose information relating to our client’s matter and possibly this is why you did not receive a reply.

Further your review is not a question of quality of service but a question of the application of legal principles and law. In such a situation, we would advise seeking independent legal advice which we note you have done so. We cannot comment on the validity or accuracy of legal advice of which we have no knowledge, and in any case, this is not the forum on which to engage in such matters.

Rated 5 out of 5 stars

Employment Issue

I had a small contractual issue to settle with my ex-employer, which Chelsea Marsh assisted me with. She was absolutely excellent; communication was flawless and she helped me to achieve my objectives. Would highly recommend.

September 22, 2025
Unprompted review
Eric Robinson Solicitors logo

Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Chelsea. We look forward to working with you again in the future.

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