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Ernest Doe is a long established family firm with a network of branches in the South and East of England. Current Managing Director Angus Doe is the fifth generation of the family to have taken the helm during the company's 100+ years of trading. The firm supplies an enormous range of Agriculture, Construction and professional and domestic garden machinery, from pedestrian and ride-on mowers, chain saws and other garden machinery. Our philosophy is simple, to supply the best products and then to support them with the service facilities and expertise to keep them running perfectly. The company's showrooms are packed with useful items including garden tractors, mowers, ride on lawn mowers, chain saws, shredders, strimmers, hedge cutters, garden tools, power tools, hardware, outdoor clothing etc.
Weir Pond Road, SS4 1AH, Rochford, Essex, United Kingdom
3.8
3 reviews
Replied to 40% of negative reviews
Typically replies within 24 hours
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I needed a new battery powered mower and was very impressed with Edd who not only helped me choose the mower that best suited my needs, he quoted a competitive price and, following purchase, gave us a full demonstration.
Purchased a Hayter Harrier mower from these guys last week. Great service as always, delivered up and running within hours!
I recently sent my cylinder lawn mower to the Rochford branch for a service, they took a month to get it done then charged me £450 for the privilege, how does it take 7 hours to service a lawn mower …. Never again will i be using ernest doe… absolute rip off merchants .
Reply from Ernest Doe & Sons - EDRochford
Thank you for sharing your feedback with us. Your input is genuinely appreciated, as it provides us with valuable insights to enhance our services. We'd like to address your concerns regarding the cost of your mower service.
We understand that you may have found the £450 cost to be high, but it's essential to consider the condition of your mower when it was collected. Upon inspection, we found that your mower was in a poor state. It refused to start, and when it did, it could only run on choke. Our investigations revealed a corroded carburettor, which was clogged with debris, stale fuel, and water contamination.
In addition to ultrasound cleaning of the carburettor and fuel jets, we carried out the following agreed-upon work to ensure the optimal functioning of your mower:
Side panels and cutter were removed and cleaned.
Belts and pulleys were checked.
Cables were inspected and adjusted.
The cylinder was disassembled, cleaned, and sharpened.
The cylinder was repainted after cleaning, and the bottom blade was replaced.
Bearings were checked, and the cylinder was reassembled.
We replaced the broken throttle cable retainer.
Your mower was refuelled, thoroughly tested, and delivered back to you.
Furthermore, we applied a discount to the service labour, which we hope demonstrates our commitment to providing fair and competitive pricing.
We want you to know that the service we performed was not a straightforward or simple one due to the extensive work required to bring your mower back to working order. We hope that, considering the amount of time and care invested in your machine, you can appreciate the overall value of our service.
We trust that your mower will continue to operate smoothly until its next service is required. We encourage you to maintain regular servicing intervals to keep maintenance costs at a minimum and extend the lifespan of your equipment.
We genuinely appreciate your custom and hope to be of service to you in the future.
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