eSafetyFirst Canada Reviews 335

Pretty simple different than all other tests

Good formation and knowledge but the AI voice is really slow if you don’t want to read the whole thing, and there’s a question in the cold part where there’s two time the same responses, so I check them both and got a wrong answer.

TLDR:
If you think you may need to reference anything from a course in the future DO NOT BUY THE COURSE FROM ESAFETYFIRST. 
The courses are mediocre, with spelling and grammatical errors. All material is spoken word text and CANNOT be referenced after course completion. Further, from a the other reviews I’ve read, customer support is almost always unhelpful and rude. Ie, if you have a question or want to double check ANY course info after you get the completion email, you're sh!t out of luck.

1 YEAR AND 4 MONTHS AGO, on the date of October 3, 2024, I bought a set of courses from esafetyfirst.com. I confirmed that I would have access to course material if I need to reference it again after the course was completed via phone call with customer service after the order. Upon trying to reference the same material I paid to learn about, I discovered I have been disallowed to do so.

I called customer support, and after my initial statement to them I was not able to get out a thought without being interrupted or talked over. Not only were they rude and disrespectful, they were also untruthful. The customer service agent never offered me a solution. He told me is that there is "nothing he can do”(lie). I then asked to speak to the supervisor, and the customer service agent told me HE is the supervisor(another lie), and that he "doesn't have time to talk about this with me”(inherent lie).

I posted this review after the incident and my review was immediately taken down for containing “harmful or illegal content”. It would seem someone didn’t like my review and made a false report about it in the hopes it would be taken down permanently(extra curricular lie)… However, after being investigated by TrustPilot the review was reinstated. lol

I'm pretty sure there is only one customer service agent that works there -if you can even call them a c.s. agent- , but they even lied in their reply to my review.
"As with many online programs, access to the learning management system is available for a set period(lie), which in this case expired after you completed the course three years ago(lie).

Our support team did attempt to explain this and provide a workaround (lie) to help you access the materials you need.(Another blatant untruth to save face. Zero "work around was discussed) Unfortunately, we were unable to finalize that detail because the call was ended for using profanity." (lie - after being told he doesn't have time to talk about this with me", I said a profanity and hung up the phone)

Telling potential customers they will have access to program materials for studying and reference before purchase only to lock them out after purchase is dishonest to say the least, but it potentially invites class-action legal ramifications especially if there are multiple plaintiffs.

Don’t worry pal, you won’t her from me again. I will never use esfafetyfirst again until I get an apology. What I may do… is some search engine optimization work to spread awareness of your terrible customer service, and hopefully dissuade potential customers from doing business with you in the future. 



Have a great day.

The training very good very helpfull
He s well exprienced for teaching he very clear for explanation.

The instructor was very good at ensuring the information was understood.
Very casual class environment.
Large variety of fall arrest and recovery equipment was avaliable to demonstrate and practice with.
The class had students in their early 20s up to 60 + years of age.
Highly recommend for anyone who needs their working at heights certificate.

Most common decking system of engineered plywood/aluminum decks were discussed but not featured in the training. Directly from scaffold depot the manufacture indicated their frame ladders are suitable for climbing when needed provided standard 3 point contact. questions on tests are ambiguous. ie. when dissembling silica contaminated scaffold one multiple choice answer is eye protection which would be highly recommended in addition to hard hats, gloves and respirators. unfortunately the quiz indicated safety eye wear is not required. Another example form your quiz indicates one of the multi answers for when workers should wear fall arrest on scaffold. one of the given options is "when they feel like it". This could be interpreted to mean when the worker feels tasks or weather add a level of risk that added safety should be implemented. I always advise staff that they should wear fall arrest as a added precaution anytime they feel it necessary for personal safety. One of your questions asking about safely moving scaffolding indicated that all breaks should be engaged. This would not allow for the scaffold to be moved as the question is asking.

Too easy to use

Could not refund a purchase error. We bought 2 trainings that we did not need by accident and when I inquired to see if we could be reimbursed, they said they could not.

It was a little bit too basic for my taste

Easy to understand, to the point, well done

Hi there. I took your online course out of interest and to add another certificate to my portfolio. I hope to seek employment in a day care setting where messes not only happen but happen daily! I'm confident that not only will I understand the cleaning products required in this field but also understand how to safely use them.

Stellar formation with unbeatable pricing!

A great way to learn, refresh and upgrade the knowledge base for staying safe at work. I highly recommend and have pitched to my boss that all 35 employees get in on these courses!

Data are comprehensive and relevant to workplace. Pictures images mean a lot and great help. Time bounded workshop.

I think this program was created with AI. Some of the grammar was incorrect, and the questions did not feel like they came straight from the course. The questions felt intentionally vague at times. I think if a human wrote this it would have felt more cohesive.

It was great Jay did what I think is a fantastic job in training n teaching class course

The Scaffolding Exam actually has several spelling and grammatical mistakes. One question on the Module 2 exam has a possible answer that starts with sing, so you assume this could not possibly be the correct answer. Sing is the correct answer, because it is sling misspelled.

Question:
Which of these are safe ways to access a scaffold?
-sing a portable ladder secured to the scaffold

From an employers perspective, additional focus on what is and is not harassment in the workplace would be welcomed. I think employees can become very confused and may initiate unfounded harassment claims.