Esandrovale Reviews 

78
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Product cheaply made and not as advertised. Asked for photos of product after the photos were sent and no response since. It took 4 weeks to arrive. Very disappointed and probably won't get any money... See more

Rated 1 out of 5 stars

I ordered a pack of sundresses on May 16, 2026. On June 17th, the order was listed as "delivered" but I never received. I reached out to company but they would not respond. Every time I checked on... See more

Rated 5 out of 5 stars

The customer service was amazing. I ordered two pairs of the Alessandro pants and the signature polo. All for a great price and reasonable quality. I received my order and realized i ordered all small... See more

Rated 1 out of 5 stars

Poor quality in material and sizing. Product is falsely advertised as linen when product is a cheap polyester blend. Shoes are very cheap plastic and narrow footbed. Would give no stars. Return/re... See more

2.6

Poor

TrustScore 2.5 out of 5

78 reviews

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No recent history of asking for reviews

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2.6

All reviews

(78)

32 reviews in the last 12 months

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Rated 1 out of 5 stars

Scammers

Scammers, beware they do not ship my order, or reply to any contact attempts. They do not list any information about their business, other than their email and phone number. I’ve had to report them to the FTC, BBB. I ordered my order more than a month ago and it has not even shipped, and they have not responded to me. Beware of them.

May 3, 2025
Unprompted review
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Reply from Esandrovale

Hi Jared,

We’re truly sorry for the frustration caused. After reviewing your order, we discovered that there was an issue with the shipping address provided, which prevented successful dispatch. We did respond to your message and have since issued a full refund.

We take customer satisfaction very seriously and regret that your experience did not reflect our usual standards. If there’s anything else we can do to make things right, feel free to reach out.

Thank you,
Alex
Esandro Vale Team

Rated 5 out of 5 stars

Great Clothing

I ordered some things for my boyfriend a few weeks ago. The quality was great and with the pricing it made it very affordable. Will be shopping with them again soon.

April 2, 2025
Unprompted review
Rated 1 out of 5 stars

Bad customer service

Wish my son had seen the other reviews before purchasing. Is 15 part time job after school and has wasted his hard earned earnings on this company.
My 15 year old son has recently taken a liking to nice clothes and saw this brand on social media and bought two pairs of pants that are to short for him as they are 3/4 on him. Bought two shirts that he needs next size in.
I emailed them a couple of times and called them but no answer.
I emailed them that my son is a minor for a return / exchange like it says you can exchange but no reply todate.
Stay away from this company.

February 23, 2025
Unprompted review
Esandrovale logo

Reply from Esandrovale

Hello Douglas,

I apologize for this. Your satisfaction means the world to us! Please send us another email at support@esandrovale.com, or feel free to call us anytime at +1 (888) 847-0730. We'll get those pants and those shirts sent out in their correct sizes. I apologize again, and look forward to correcting this situation.

Best,
Alex
Esandro Vale Team

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Rated 1 out of 5 stars

DO NOT USE!!!

This company was a nightmare to try to work with. I’ve had an open order with them for over 4 months with repeated emails assuring me the issues will be resolved soon. I still have not received the product and anytime I speak with them about just canceling it at this point and refunding the money, they suddenly stop responding. I would never recommend this shop, it would be cheaper and much simpler to just contact the manufacturer they are drop shipping from if you really want the product. As for the product itself, it is low quality but that was to be expected. It’s on par with basically anything you would find on Temu for $3, but they are charging $40.

February 13, 2025
Unprompted review
Rated 1 out of 5 stars

Do not order from this company!!

Do not order from this company!!! The clothing is not like the website at all. It is cheap fashion from China with no returns, all sales final, they may change a size but it takes forever to arrive.

December 22, 2024
Unprompted review
Rated 1 out of 5 stars

Honest review

I found these on TikTok and decided to buy their product. Do not purchase from these at all, the products they are representing are not what you get in the post. They are far from "Old money" style clothing. The items all come from China (no labels, tags or their brand logo anywhere). They are a drop shipping merchant who needs their platform taken down by Shopify, they cannot have such a merchant selling bad items.

My two pence on this;
Items are cheap quality
The delivery takes 10 days, and will always take longer than expected
If you hate the product (which I believe you will) their policy states no refunds at all so you won't get your money back unless you do a chargeback with the bank
You won't get a confirmation email from them, you will have to use the Shop app to figure out your order tracking
You cannot complain to Shopify because Shopify require a URL on their complaint from you of the order which doesn't exist on their website (no idea why)
Packaging is terrible
I ordered a classic polo in large which was cheap quality and the size was wrong, it showed as XL and felt like a medium.

I hope this review has helped you. Please do not buy from them. For your benefit.

November 14, 2024
Unprompted review
Rated 4 out of 5 stars

Fixed Order

My order got messed up, however they fixed it almost instantly, and I got my order right after! Considering buying again

June 12, 2024
Unprompted review
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Rated 1 out of 5 stars

Stay awayyy

Delivery took 3 weeks to arrive , when it did it wasn’t anything I expected , quality is very poor , customer service is even worse ,extremely late replies, wanted to return the items turns out they have a no returns/refund policy, wht a surprise. Stay awayy

September 26, 2024
Unprompted review
Rated 1 out of 5 stars

It has been 20 working days since I…

It has been 20 working days since I ordered the goods and I am still waiting for delivery... I am guessing the reviews on the webpage itself are all fake, as no one ever had negative experience. Trustpilot reviews seem more realistic, and I wish I have read them sooner.

October 21, 2024
Unprompted review
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Rated 5 out of 5 stars

Purchased two items and both seem to be…

Purchased two items and both seem to be made of decent quality materials. One of the garments was too small for me so I sent an email and someone got back to me within a couple days. They have replaced the garment that doesn't fit at no extra cost to me. Good clothes and the support team was super helpful.

October 1, 2024
Unprompted review
Rated 1 out of 5 stars

Fake website to dropship cheap…

Fake website to dropship cheap materials from China around the world.
Very bad that there is no refund policy and they only would accept faulty goods.
Took the money from the account before delivery and refused to cancel the order and refund money at any point.
SCAM

August 19, 2024
Unprompted review
Rated 1 out of 5 stars

WORST QUALITY EVER

I ordered a jumper and spent £50 and not only did it take weeks to ship off but the quality was awful. The jumper was a different colour and instead of the pattern being knitted it was printed. The jumper was also too small. I emailed them and asked for a refund and they refused to even consider it even after looking at the differences between the pictures on their websites and the jumper they sent me. I think they drop ship all their products after producing them cheap.

June 7, 2024
Unprompted review
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Rated 1 out of 5 stars

Scam Website

Hello, I ordered 3 clothes and they didn't fit me from the cut (arms too thin and stomach loose) And the clothes caused itching and redness. That's why I didn't want to exchange them, I just wanted to return them. I wanted to do that even after 1 week after arrival. They rejected that and with the Paypal "legal dispute" they don't send me my money back either. Although I sent the product abroad for a lot of money

April 12, 2024
Unprompted review

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