ESAPet Reviews 214

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and kindness, making the process smooth and reassuring. Many highlight the excellent customer service and the efficiency of the overall experience, noting quick response times and a seamless user experience. The service is often described as fast, easy, and convenient, with many appreciating the rapid turnaround for their letters. However, some people were dissatisfied with the customer support, mentioning issues with unanswered emails and a lack of responsiveness. A few other people also felt that the validity of the service was questioned by their rental agencies, leading to difficulties with acceptance.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their kindness, professionalism,... See more

Service

People report positive experiences with service, often highlighting the professionalism, speed, and ease of... See more

Response time

Customers had positive experiences with response times, often highlighting quick communication and efficient... See more

User experience

Reviewers consistently express satisfaction with the user experience, highlighting the ease and smoothness of... See more

Customer service

Clients share positive opinions on customer service, highlighting the ease of use, quick turnaround, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got called for evaluation same day within two hours although it was weekend . The therapist was great to provide approval letter immediately. However i have 2 comments to highlight: 1- the site s... See more

Company replied

Rated 5 out of 5 stars

ESA Pet provided excellent support, and I especially appreciated the guidance of Lori Henry, LCSW. She was wonderful to talk to—she made me feel safe, heard, and understood. I didn’t struggle to open... See more

Rated 5 out of 5 stars

Great experience. The process was very simple and when I didn't respond via email to set up a phone meeting with the therapist, they reached out via text to set up the meeting. My therapist letter was... See more

Rated 5 out of 5 stars

I give ESApet a Thumbs up! I was able to reach out by phone to their call center. The therapist I was assigned was thorough and made me feel at ease answering personal questions. I did recieve access... See more

Company replied


Company details

  1. Mental Health Service

Written by the company

At ESAPet, we deeply understand the comfort and support an Emotional Support Animal (ESA) can provide. Our mission is to help you obtain a legally recognized ESA or PSD (Psychiatric Service Dog) letter through a seamless and guided process, starting with a free screening by our licensed, accredited, and experienced therapists. Our therapists are highly trained and skilled in assessing mental health conditions and determining the therapeutic benefits of pets. They have completed rigorous education and possess a thorough understanding of the laws and regulations surrounding ESAs. This includes the criteria for qualifying animals and the rights and responsibilities of ESA owners. As the leading Emotional Support Service, we guarantee that your letter will be 100% compliant with both state and federal laws.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

214 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Love it!

Process was super quick and everyone was super nice! The communication was prompt and clear. Highly recommend!

September 5, 2024
Unprompted review
Rated 3 out of 5 stars

Friendly staff, cumbersome process

The staff was very friendly and easy to work with. Unfortunately, the staff member that was initially assigned to me never contacted me. After raising this to ESA Pet, they assigned another staff member, who also didnt contact me in a timely manner. It was only after pressing ESA that they had until the following day to solve the situation or refund the fee did the clinician finally contact me.

September 5, 2024
Unprompted review
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Reply from ESAPet

Thank you, Philip, for your honest feedback. We’re glad to hear you found our staff friendly and easy to work with, but we deeply regret the delays and frustration you experienced during the process. This is not the level of service we aim to provide, and we sincerely apologize for any inconvenience caused.

We appreciate you bringing this to our attention, and we’ll work to improve our processes to prevent similar situations in the future. If there’s anything else we can do to assist, please don’t hesitate to reach out. Thank you for giving us the opportunity to make things right. 🐾

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Rated 5 out of 5 stars

Darren provided exceptional

Darren provided exceptional. Support and guidelince throughout the process of getting an ESA letter for my pet. The entire experience was seamless,and now Luna is officially recognised as my emotional support animal.

August 29, 2024
Unprompted review
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Reply from ESAPet


Thank you, Warner! We’re so glad to hear Darren provided exceptional support and guidance throughout the process. It’s wonderful that Luna is now officially recognized as your emotional support animal! 🐾 Thank you for trusting ESA Pet!

Rated 5 out of 5 stars

Barry was amazing

Barry was amazing! He Walked me though every step of obtaining and ESA letter of my dog! Thumper. His expertise and patience made the process easy and stress - free. Now thumper can travel with me wherever i go. I'm so grateful for their help!

August 29, 2024
Unprompted review
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Reply from ESAPet

Thank you so much, Isla! We’re thrilled to hear that Barry made your experience smooth and stress-free. Helping you and Thumper get the support you need is what we’re here for! We’re so glad Thumper can now travel with you wherever you go. If you ever need anything else, don’t hesitate to reach out. 🐾 Thank you for choosing ESA Pet!

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Rated 5 out of 5 stars

If you use ESAPET.COM

If you use ESAPET.COM, you will receive your pet’s certification letter quickly. Their professional service will make the process easier than any other company.

August 28, 2024
Unprompted review
Rated 5 out of 5 stars

I had wonderful experiences with…

I had wonderful experiences with Esapet. Their platform is easy to navigate, and the process of getting my ESA letter was faster than i expected. The licensed mental health professional i connected with was attentive and helpful, making the whole experiences stress-free.Esapet is definitely the go to service for anyone in need of an ESA Letter.

August 28, 2024
Unprompted review
Rated 5 out of 5 stars

Esapet's commitment to providing a…

Esapet's commitment to providing a seamless experience is evident from the moment you visit their website. The process of obtaining my ESA letter was quickly and efficient, with no unnecessary delays. The licenced mental health professional i consultant with was compassionate and professional. Esapet has simplified what could have been a stressful process, and i am very satisfied with the service.

August 28, 2024
Unprompted review
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Rated 5 out of 5 stars

Esapet made the process of obtaining my…

Esapet made the process of obtaining my ESA letter incredible simple and stress-free. The steps were clear,and I was able to connect with a licensed mental health professional quickly. The service was fast,and I appreciated the transparency and professionalism throughout Esapet is a trustworthy service that I would recommend to anyone in need of an ESA letter.

August 28, 2024
Unprompted review
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Reply from ESAPet

Hi Eric,

Thank you so much for your thoughtful review! We’re thrilled to hear that you found the process simple and stress-free. Our goal is to provide fast, transparent, and professional service, so it’s wonderful to know we met your expectations.

We truly appreciate your recommendation and are here to help anytime you need us. Wishing you and your ESA all the best!

Warm regards,
The ESA Pet Team

Rated 5 out of 5 stars

The process was fast and easy !

The process was fast and easy !

August 27, 2024
Unprompted review
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Reply from ESAPet

Hi Ashley,

Thank you for your review! We’re so glad to hear you found the process fast and easy—that’s exactly what we strive for.

Warm regards,
The ESA Pet Team

Rated 5 out of 5 stars

I used ESA Pet to get my pet's…

I used ESA Pet to get my pet's certification letter last month. It was a very easy process. Spoke to Tatian, and they were fantastic. I really appreciate all the help in getting my dog certified.

August 27, 2024
Unprompted review
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Reply from ESAPet

Hi Ramon,

Thank you for your kind words! We’re so glad to hear that the process was easy and that Tatiana provided fantastic support. Helping you and your dog get certified is what we’re here for, and we truly appreciate your trust in ESA Pet.

Warm regards,
The ESA Pet Team

Rated 5 out of 5 stars

Perfect service

Perfect service. Very professional and fast. My best wishes and recommendations 👍

August 27, 2024
Unprompted review
ESAPet logo

Reply from ESAPet

Hi Volodymyr,

Thank you for your wonderful review! We’re delighted to hear you found our service professional and fast. Your best wishes and recommendations mean so much to us!

Warm regards,
The ESA Pet Team

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Rated 5 out of 5 stars

ESA Pet made this process super quick…

ESA Pet made this process super quick and simple for me. I appreciate how smooth everything was from meeting with a therapist from how I was able to download my travel letter while waiting for my housing letter to process in the system. I was approved with my property management company with no issues.

October 10, 2023
Unprompted review
ESAPet logo

Reply from ESAPet

Hi Shawna,

Thank you so much for your amazing review! We’re thrilled to hear that the process was quick and simple for you. It’s great to know everything went smoothly, from your therapist meeting to receiving your travel and housing letters.

We’re especially happy to hear that your property management approval was hassle-free—that’s exactly the outcome we aim for!

Wishing you and your ESA all the best!

Warm regards,
The ESA Pet Team

Rated 5 out of 5 stars

The team was very responsive and…

The team was very responsive and professional, answering all my questions quickly. I received my letter faster than expected and would recommend them.

August 24, 2024
Unprompted review
ESAPet logo

Reply from ESAPet

Hi Tyson,

Thank you for your kind review! We’re so glad to hear that our team was responsive and professional in answering your questions. It’s also wonderful to know you received your letter faster than expected—that’s exactly what we strive for!

Warm regards,
The ESA Pet Team

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