Follow up on my 1 star review in August. I never did receive the bag I ordered, so I cannot comment on the quality of the product. However, after obtaining a statement of non- delivery by the courie... See more
Company replied
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See what reviewers are saying
Buyer beware! Low quality products. Absolute nightmare... Waited forever for my package!... Tracking system didn't help at all... Bookbag zippers came off on day 1! Let's see how the other 2 items hol... See more
Company replied
The pictures are lovely, and when you receive the item it turns out to be PLASTIC CHINESE GARBAGE Sending it back to China is not an option, when you ask for the adress you get a five line adress with... See more
Company replied
Ordered handbag 13 December 2021 It is now 9 February 2022. I have email Esensbuy on several occasions without positive out come. ..just to be patient. At what point do I contact credit card compa... See more
Company replied
Company details
Written by the company
EsensBuy is your one-stop online shop for today's most classic and trendy bags.
Contact info
Hong Kong
- esensbuy.com
2.4
Poor
120 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Follow up on my 1 star review in…
Follow up on my 1 star review in August.
I never did receive the bag I ordered, so I cannot comment on the quality of the product.
However, after obtaining a statement of non- delivery by the courier, and following several Facebook message exchanges, I did receive a full refund 2 months later.
October 20, 2025
Unprompted review
Reply from Esensbuy
Dear Caroline,
We are very sorry for the inconvenience caused to you. Your feedback is extremely important to us. We are glad to hear that you finally received a full refund and that we will continue to strive to improve our services to prevent similar issues from happening again.
We hope to have the opportunity to provide you with a better shopping experience in the future.
Thank you for your understanding and support!
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I spend $80 on a $20 product
I spend $80 on a $20 product. I thought i would give them the benefit of the doubt and that was a bad decision. Spend your money on a well made product that's NOT made in China.
December 6, 2025
Unprompted review
Reply from Esensbuy
Dear Frank Perry ,
We're truly sorry to hear about your experience with the item you received.
Could you please inform us if there are any defects or other issues with the product you received? If any issues are verified, we willing provide you with a new product.
Our customer service team would love to reach out to you soon to discuss a satisfactory resolution. We already sent an email to you. Kindly please reply us. We understand your frustration and are here to help.
We appreciate your patience and are committed to resolving this issue for you as quickly as possible.
Do NOT buy from them
Do NOT buy from them! They make it nearly impossible to make a return. They want the customer to pay $30 to ship their product back to China. These people have no business morals. And no one, absolutely NO ONE should buy from them!!!!
August 11, 2025
Unprompted review
Reply from Esensbuy
Dear Roxanne Espinosa,
We're truly sorry to hear about your experience.
We are unable to locate your order based on your username.
Our customer service team would love to reach out to you soon to discuss a satisfactory resolution. Kindly please send email to us at contact@mail.esensbuy.com. We understand your frustration and are here to help.
We appreciate your patience and are committed to resolving this issue for you as quickly as possible.
Tennis bag never arrived
My tennis bag never arrived. Despite 3 emails to this company I have not had the courtesy of a reply.
£96 down the drain.
I suggest you find a more reputable business to buy from.
August 6, 2025
Unprompted review
Reply from Esensbuy
Dear Caroline Harris,
We apologize for the inconvenience caused by the delay in receiving your order.
Thank you for providing the package unsigned certification . We have already informed the courier company and have fully refunded your order.
You sent us the first email on August 4th, and we replied to you with the arrival information of the package on the same day. You sent another email on August 6th, and we also replied to you with the information about the package delivery, and we have already applied to the courier company for a picture of the package signature.
Once again, we send our sincere apology.
Hope you have a nice day.
BEWARE
Received garbage while I was expecting a “leather” item. This shit is straight outta shien’s warehouse. Do not buy from them. You won’t be able to get a return for it without having to pay to send it back to china. That’s already paying like 5x what the item is worth. What a waste. Beware
June 4, 2025
Unprompted review
Reply from Esensbuy
Dear Heidi Rubio,
We're truly sorry to hear about your experience with the item you received.
Our customer service team would love to reach out to you soon to discuss a satisfactory resolution.
We appreciate your patience and are committed to resolving this issue for you as quickly as possible.
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Ordered on 5/29/25
Ordered on 5/29/25, today is 6/4/25 still has not shipped
June 4, 2025
Unprompted review
Reply from Esensbuy
Dear Nicole beagle,
we apologize for the inconvenience caused by the delay in receiving your order. We understand how frustrating it can be when expectations are not met, especially when it comes to timely delivery.
Our customer service team would love to check the current status of your order, kindly please send email to us at contact@mail.esensbuy.com
I have sent emails with regards to…returning a bag
I have sent emails with regards to returning a bag however have not received a reply or advice on how to return. Can you please respond?
Order number ESUK2880
Thanks
April 25, 2025
Unprompted review
Reply from Esensbuy
Dear customer,
We are sorry for any inconvenience that we caused.
Regarding you think the size of our bags is larger than you expected, our product information page has detailed dimensions,perhaps you haven't noticed, but don't worry, our products can be returned.
And we have replied to your email on April 27th and still waiting for your reply.
Looking forward to your early reply.
where is my order Order No.ESUK1966
where is my order Order No.ESUK1966
November 25, 2024
Unprompted review
Reply from Esensbuy
Sorry for the negative review.
Here is the info for you: Delivery Time = Processing Time + Shipping Time
Processing Time: 2-5 Business Days.
Premium Shipping Time: 7-20 Business Days.
Your order was shipped out and it is in transit now.
You can track it through this link:
https://t.17track.net/en#nums=YT2433121272025581
Kindly no worry, your order is on the way to your country.
The tracking status will be updated when the shipment reaches a new destination.
There may be several days between scans if the shipment is going cross-country or moving between countries.
Any problems,please feel free to contact us.
So pleased with my lovely brown back…
So pleased with my lovely brown back pack. It's really good quality and just what I was looking for in terms of size, pockets etc.
Excellent customer service in response to my questions, too. Thank you.
November 8, 2024
Unprompted review
Reply from Esensbuy
Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁
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Don't bother
Don't bother. The quality is like cardboard for bag. I was skeptical ordering from China but given the price of the bags I thought I would give it a try. Not worth it. You can get the same quality on amazon, temu, aliexpress for fraction of a price. Read small prints because you can return the item but have to pay for your own shipping and shipping to china is not cheap so you are stuck with the product. 2 star because they at least replied to my emails.
August 28, 2024
Unprompted review
Reply from Esensbuy
Sorry for the negative review.
We have not found your order via the name.May I know your order number or email address on your order so we can check your order for you and provide you a more accurate answer promptly?
DO NOT BUY FROM THIS COMPANY if you…
DO NOT BUY FROM THIS COMPANY if you want to return an item. Sadly I cannot attach all the emails I have sent trying to get a return address, there have been many. I wrote a bad review and they asked me to remove that review and they would provide an address, I did that and they never gave me an address!! This is one of the worst shopping experiences I have ever had. I should be allowed to return an item but it seems I cannot and I am now stuck with my purchase. I am very disappointed and would advise anyone else to consider this before they buy.
In addition their UK number shown on their website does not work and they take weeks to respond to any emails.
You say you have sent it but that is a lie. You have not!! You only respond to trust pilot reviews and nothing else.
September 29, 2024
Unprompted review
Reply from Esensbuy
Sorry for the negative review from you again.
Actually,we did offered you few times about our return address informations via email message and facebook message.But we don't know why you keep saying you have not received it and we think it must be a misunderstanding.
Please kindly recheck your fb message and email address for the return shipping informations.
Thank you so much for your cooperation and understanding.
Update on 10.01
We did replyed you few times about the return shipping informations,please kindly recheck your email message and fb message.
Has our information been sent to a spam box?
Worse experience I have in my life I…
Worse experience I have in my life I have to return the backbag and pay 30£ when I ask for refund they took 4£ they thieves I don’t recommend this to anyway ridiculous my order is Order Confirmation
Order No. ESUK1279
21/08/2024
August 20, 2024
Unprompted review
Reply from Esensbuy
Sorry for the negative review.
As we mentioned in our previous message to you :We provide 30-day 100% Money Back Guarantee you can rest assured that even if the slightest thing won't match your expectations in 30 days, you can easily get your money back.To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Details check:https://uk.esensbuy.com/pages/returns-refund-policy
And you said :"Yes, that would be great, thank you."Which means you knew the return policy and agreed with it.
Hope my explanation is able to assist you.
Great bag.you can put all your needs in…
Great bag.you can put all your needs in the bag.
September 21, 2024
Unprompted review
Reply from Esensbuy
Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁
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Reply from Esensbuy
Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁
Wanted a water proof bag for the boat
Wanted a water proof bag for the boat. Love it. It’s well made and perfect! 👍🏼
August 16, 2024
Unprompted review
Reply from Esensbuy
Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁
Where is my bag and when will it be delivered?
I bought a foldable travel bag on 21st July 2024, order #ESUK1077, and paid for Premium Shipping.
As there was no update when I tried tracking today, I sent an email to the UK email address which is shown in the email which I received from the company after making the purchase.
I am hoping to find out if my bag has been dispatched and, if so, when it is likely to arrive at my house.
If it has not yet been dispatched, is this likely to happen very soon? I do hope so because I would very much like to receive my bag in August.
Unfortunately, a message which I retrieved from my Spam folder tells me that my email to the company at the above address cannot be delivered.
July 31, 2024
Unprompted review
Reply from Esensbuy
Dear customer,
Sorry to hear the review.
The period for order delivery is divided into two parts:
Processing Time: 2-5 Business Days.
Express Shipping (DHL) Time: 6-8 Business Days.
Premium Shipping Time: 7-20 Business Days.
Please note that during busy seasons, processing an order can take 5-10 business days.We will try our best to ship your order ASAP and notify you once available with a tracking number via email.
Your order is under handling now.Tracking information will be send to you once it was uploaded,please check it later.
Sorry for the inconvenience caused to you,you can contact us via contact@mail.esensbuy.com or contact.uk@mail.esensbuy.com.
We also sent a message to you just now,please check your mail.
Any helps,please feel free to contact us.
Merchandise was very good
Merchandise was very good. Shipping site a little confusing but overall, very satisfied!
June 27, 2024
Unprompted review
Reply from Esensbuy
Dear customer,
Thank you so much for your trust and support.🥰
It is our honor to provide good products and service for you.
Wish you a great day.🎁
Regards!
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I ordered a item it was on April 5 pd…Dissappointed
I ordered a item it was on April 5 pd for 8 day recieved as of today not a word… on the site put ting in tracking # no activity since date of April 4… the 7/8 day shipping fee.29$ an can find no info on the recommended Tracker site 17… 85$ still waiting):…..
April 4, 2024
Unprompted review
Reply from Esensbuy
Dear customer,
We apologize for the inconvenience.
We are afraid that the parcel has been lost on the way.For this issue,we are willing to refund or resend the item to you in this case.
We have contacted you via email message,please check your account and we keep waiting for your response.
Thank you so much!
Updates on 13 May.
Please don’t worry as your item has been resent.
You can track it via this link : https://t.17track.net/en#nums with tracking number:YDH1005069530AZ
Hope you can received the parcel early.
If you have any questions, do not hesitate to contact us.
Have a nice day!
This company has excellent customer…
This company has excellent customer service. I needed a replacement item, and it was sent to me very quickly! I am so pleased, and I love my new leather hip pack!
November 14, 2023
Unprompted review
Reply from Esensbuy
Dear customer,Thank you so much for your trust and support! It is our honor to provide good products and service for you.
Wish you a great day.Regards!
Will last several years
My granddaughter loves her backpack. It has plenty of pockets. It is great for kids who have to lug a chromebook, school books, lunchbox and water bottle. It matches her personality.
October 31, 2023
Reply from Esensbuy
Dear customer,Thank you so much for your trust and support. It is our honor to provide good products and service for you.
Wish you a great day.Regards!
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