Easy renewal. I have been using ESET for years. Please check the most recent products before you renew your existing licence because there may be a better deal amongst the new ones! I did renew a bit... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Never had a problem with the product but as I only have one Windows desktop and it’s unfortunate that the Ultimate product isn’t available for just the one machine as Eset won’t work on Apple devices.... See more
I recently purchased a new account invoice number 151060757 that I think is working, but I am getting messages saying the account has expired. This may be due to the fact that the first account saw se... See more
Company replied
Excellent virus checker , virus attacks are a thing of the past since moving over to the ESET system. Secure and reliable with a dedicated help desk, who can actually speak with, Amazing. The onl... See more
Company replied
Company details
Written by the company
ESET began life as a pioneer of antivirus protection, creating award-winning threat detection software. Now, ESET's goal is to make sure that everybody can enjoy the breathtaking opportunities that technology offers. Today, our security solutions allow businesses and consumers in more than 200 countries and territories to make the most of the digital world.
Money Back Guarantee
We offer a 30 day money back guarantee.
If you are not 100% satisfied with your ESET experience we offer a 30 day money back guarantee.
As an active ESET user you also get access to our free UK-based customer service and technical support departments: there are no hidden fees, provided you have an active licence.
Any questions just call us on 01202 405405 (Mon - Fri, 08:30 - 17:30).
Contact info
Third Floor, Ocean 80, 80 Holdenhurst Rd, , BH8 8AQ, Bournemouth, United Kingdom
- 01202405405
- CustomerServices@eset.co.uk
- eset.com/uk
4.4
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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An excellent tool that meets market needs.
This tool offers a broad range of practical applications, supported by fast, precise service and expert advice. As a long-time user, I highly recommend it for its consistent excellence.
July 18, 2026
Unprompted review
Quick and fixed
July 17, 2026
I have been with you for many years now…
I have been with you for many years now and never had any problems so I think you are excellent in your field of keeping us safe on the web.thank you
July 18, 2026
Change of payee and account holder
Tricky situation, needed change of payee and account holder for change of smartphone and same desktop. Needed a phone call and patience on the behalf of your operative to sort.
Thank you.
July 10, 2026
Never had a problem with the product…
Never had a problem with the product but as I only have one Windows desktop and it’s unfortunate that the Ultimate product isn’t available for just the one machine as Eset won’t work on Apple devices. So I only use the Premium version, because of the cost.
July 17, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I know Eset since a long time
I know Eset since a long time, it helps me to secure my mobile and get control on it.
July 16, 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're so happy to hear that our security solutions have consistently helped you protect your mobile device and maintain control over it for such a long time. We appreciate your loyalty!
Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Daniel-Florian Vasile
Customer Support Specialist
Top Marks
Have been with this company for years. Which speaks for itself. Great product. Great customer service. Great price! Truly, top marks
July 16, 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We are so happy to hear that you have been a loyal customer for so many years! Your kind words about our product, customer service, and pricing truly mean a lot to us. We appreciate your continued support and positive feedback.
Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Daniel-Florian Vasile
Customer Support Specialist
Loyal customer now disabled and being…
Loyal customer now disabled and being treated for cancer needs the security more than ever but the price is high
July 16, 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We appreciate you sharing your concerns. We understand the importance of security and are truly sorry to hear about your current challenges. We are always reviewing our pricing to ensure it reflects the value we provide.
Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Daniel-Florian Vasile
Customer Support Specialist
The best anti virus and good value for…
The best anti virus and good value for money would not change to any other and have recommended friends to ESET as well
July 16, 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We are so pleased to hear that you find our antivirus to be the best and such great value. Thank you for recommending us to your friends!
Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Daniel-Florian Vasile
Customer Support Specialist
Reply from ESET UK | Antivirus and Internet Security Solutions
We're so happy to hear you saw immediate results! We appreciate you sharing your positive experience with us.
Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Daniel-Florian Vasile
Customer Support Specialist
I want to log in to my account for a…
I want to log in to my account for a group to see who is using the ESET that we pay for. I cannot seem to access that information
July 14, 2026
Unprompted review
Reply from ESET UK | Antivirus and Internet Security Solutions
We understand you're having trouble accessing information about your ESET licenses for your group. We can help you with this. Please reach out to our support team for assistance.
Please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Daniel-Florian Vasile
Customer Support Specialist
Easy to renew
Easy to renew internet security. Security works well. Dependable notification to renew.
July 7, 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're delighted to hear that renewing your internet security was easy and that our security works well for you. It's great to know our renewal notifications are dependable.
Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Daniel-Florian Vasile
Customer Support Specialist
always helpful if phone call needed
always helpful if phone call needed
cannot remember when last called
July 1, 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're so glad to hear that our phone support has consistently been helpful when you've needed us. We appreciate your kind words!
Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Daniel-Florian Vasile
Customer Support Specialist
Auto Renewal
No clear and obvious indication that I am now on auto renewal so I now have to go in again to unravel this. Not happy.
July 13, 2026
Unprompted review
Reply from ESET UK | Antivirus and Internet Security Solutions
We appreciate you bringing this to our attention. We understand your frustration regarding the auto-renewal process and will review our notifications to make them clearer.
Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Daniel-Florian Vasile
Customer Support Specialist
Easy to buy the level of protection you…
Easy to buy the level of protection you want on line.
June 25, 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're glad to hear that our online process for selecting protection levels was easy for you. Thank you for sharing your positive feedback with us!
Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Daniel-Florian Vasile
Customer Support Specialist
Increasingly useless program
I just wanted to cancel the "automatic renewal" for what has become an irritating, annoying and dangerous software which frequently blocks and deletes precious archives and whose settings are almost impossible to navigate.
July 13, 2026
Unprompted review
Reply from ESET UK | Antivirus and Internet Security Solutions
We are sorry to hear about your frustrating experience with our software, especially regarding the automatic renewal and the issues with blocked archives and difficult settings. We understand how concerning it is when software interferes with your valuable files and is hard to navigate. We are actively reviewing your feedback to improve our product and user experience.
Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Daniel-Florian Vasile
Customer Support Specialist
I had no problem with my ESET cover renewal…
I had no problem with my ESET cover renewal..
The quote we were provided with suited our needs, and the process to accept and pay for these was very easy.
June 26, 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're delighted to hear that your ESET cover renewal was a smooth experience! It's great to know that the quote provided met your needs and that the acceptance and payment process was easy for you.
Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Daniel-Florian Vasile
Customer Support Specialist
Reply from ESET UK | Antivirus and Internet Security Solutions
We're delighted to hear that you had such a positive experience contacting us and that our service met your expectations. Thank you for sharing your feedback!
Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Daniel-Florian Vasile
Customer Support Specialist
I award 5 stars and don't wish to add…
I award 5 stars and don't wish to add any further comment.
July 13, 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We are so grateful for your wonderful 5-star rating! We truly appreciate your positive feedback.
Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Daniel-Florian Vasile
Customer Support Specialist
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