eSewa Nepal Reviews 

Worst app, never does the transaction smoothly. And while calling, they never receive the call + takes too much time to solve the issue. Worst app ever !!!!!!! Now looking for another alternative!

Awful customer service. I requested e-Sewa customer service to resolve a issue I encountered on 1st January 2024. The issue is I can't log in to my account and I don't have access to my balance money with them. According to their advice I submitted all the documents requested. They asked me to resend them, which I did immediately. Nothing happened. After then I contacted them over telephone more than 10 times asking for help to resolve the problem. No action at all from their end until today. Now I am very much tired of contacting them.

"Hey everyone, I just wanted to share my experience with [ESEWA]. I recently got scammed by someone and reached out to their customer service for help. Unfortunately, they responded saying that since I sent the money, it had to be a mutual agreement and they couldn't do anything about it. I'm really disappointed with their lack of action and support in such a critical situation. It's important for a mobile wallet to prioritize customer safety and security. Just wanted to give you all a heads up so you can make an informed decision. Stay safe out there!"

Why doesn't it come to my account when the money has been deducted from the account of the person who gave the money. If this is the service of esewa, we will not use esewa and we will ask our friends to stop using it. 2 weeks ago esewa money could not be transferred to mobile bank, now the money has not arrived in your account while the money has been deducted from the account of the person who gave the money.

Useless portal. My account has frozen since months, and they do nothing even if you reach their office. My flight ticket experiencs are equally distressing. Their flight PNR is wrong, they don’t write airport terminals. I had hell of a time every time I booked their flights.

I regret to share my disappointing experience with eSewa services in Nepal. My interactions with their platform have left much to be desired, and I feel compelled to express my concerns. Firstly, the user interface of the eSewa app is confusing and unintuitive. Navigating through the various options and features often feels like a challenge, leading to frustration and wasted time. Furthermore, I have encountered numerous technical glitches and errors while using the eSewa platform. Transactions have failed, balances have not updated correctly, and the overall reliability of the service has been questionable. Customer support has been another major letdown. Despite reaching out for assistance on several occasions, I have received delayed and unhelpful responses. This lack of timely and effective support has only added to my dissatisfaction.

Poorest app despite being the oldest, payments made are shown ambiguous and money are held for ages. The worst part is costumer contact service where we can never make any complaints or get any help.

Esewa is very trusted app we can load and withdraw esewa is a F1 soft company then that is very good for use that is fast and simple

I don't like the esewa service no one responding the mail since 2 month.

Perfect Online wallet for our country Nepal. Easy payment service and easy top up.