EShine Reviews 

124
•
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

We bought this bed in June. Both our remote controls have stopped working. It has been 10 days since the second one stopped working and I contacted Eshine explaining to them I have a spinal cord injur... See more

Rated 1 out of 5 stars

I purchased four of them, one then two more and then a third, when they work they are great, the last one I got was defective, the company is not responsive at all, nothing. They claim there is a war... See more

Rated 1 out of 5 stars

I have been trying to reach your company by phone and email. No respond I bought a Farmhouse Ceiling fan but when I put the fan on it goes backward for a couple of seconds then it goes the other way.... See more

Rated 5 out of 5 stars

I purchased EShine under cabinet lighting. When the final configuration was complete longer connecting wires were needed. Just as soon as I placed my order directly with EShine I realized I needed... See more

Company details

  1. Lighting Store

Written by the company

EShine offers top quality LED lighting kits for Kitchen, Pantry, Garage, Closet, Workshop, Under Cabinet and more!


Contact info

2.3

Poor

TrustScore 2.5 out of 5

124 reviews

5-star
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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.3

All reviews

(124)

1 review in the last 12 months

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Rated 5 out of 5 stars

Eshine "SHINES"

The online experience was very easy and the Eshine LED lighting kit was exactly what I needed. Almost went with more expensive hardwired fixtures that would've required an electrician to install. This was the much better way to go. Thank you Eshine.
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December 6, 2020
Unprompted review
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Rated 5 out of 5 stars

EShine optimized my order

After reading the information on Eshine's website, I still lacked the confidence to order. Eshine's customer service told me what I would need to order and even provided clear diagrams to help me understand.

I was curious why Eshine specified the female-female splitters. It turns out that Eshine was saving me money. I had not taken into account all the parts that already come with the lights. So, I would have ordered parts that I did not need.

The lights proved quick and easy to install. Everything works great. And I have all the light I need. If I decide that I want more light, adding more lights to what I have is easy. I can just stick and plug in to what I have.

December 2, 2020
Unprompted review
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Rated 5 out of 5 stars

Made my wife so happy

Made my wife so happy. Ordered under counter dimmable lights. Arrived on time. Quality is great and so easy to install. The lights really make room more updated. Did I say made my wife so happy

November 10, 2020
Unprompted review
Rated 5 out of 5 stars

After going through a lot of research…

After going through a lot of research on available under cabinet lighting systems, I ordered the eShine light strips. I really liked the option to turn the light on/off by waving the hand under it and to change light intensity by simply holding a hand under it for few seconds. Initially, by my own fault, I connected the power connection to the wrong end of the light, and naturally the light did not work. I emailed the customer service late at night and expected to receive a reply the next day at best. To my surprise, I received a reply email within a few minutes with detailed proper measure to correct the malfunction. I followed the simple instructions, and wow the light started working just fine. I want everyone to know that this light has the best design and functionality in the under-cabin lighting category and the customer service is great beyond expectation. Thank you eShine! You really shin in this business. Regards, KF California

November 3, 2020
Unprompted review
Rated 5 out of 5 stars

My ordered item was stolen during…

My ordered item was stolen during delivery transport. I called eshine and chatted with consultant named Paul. He requested to upload a picture of the package and immediately issued a replacement. What great customer service from eshine!

October 27, 2020
Unprompted review
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Rated 5 out of 5 stars

Great customer service!

One of the 12" sensor lights I ordered was defective. Working with Paul in the service team, he quickly sent out a replacement. Couldn't be happier with my EShine lights, which work wonderfully under my kitchen cabinets. Very satisfied with my order and the professional service received.

October 8, 2020
Unprompted review
Rated 5 out of 5 stars

Light is exceptional

I thought I had purchased a defective light. I would plug in the light to only have it come on constantly and not be motion controlled. I had it plugged into the wrong end. Once Paul suggested I plug in the other end it works perfectly. Customer service is above and beyond as the response times were prompt and thorough. I was and am excited to have a working light. Lesson learned - read the instructions.
Thanks, EShine!

September 28, 2020
Unprompted review
Rated 5 out of 5 stars

I purchased the 12 pack puck lights and…

I purchased the 12 pack puck lights and they are fantastic. They light up my shelving unit beautifully and the motion sensor makes it easy to turn on and dim. Price point is spot on. Customer service is A+. I will purchase again when I need more under cab lighting.

September 26, 2020
Unprompted review
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Rated 5 out of 5 stars

Great Customer Service!

I purchase an LED light from Eshine through Amazon and I had a problem with it not staying on. I worked with Paul at Eshine directly on it. He replied to my emails very promptly and after asking me a few questions, decided to send be a replacement light. He was knowledgeable and professional. I'm very satisfied with Eshine's customer service and would recommend them to anyone.

September 25, 2020
Unprompted review
Rated 5 out of 5 stars

Awesome product. Awesome service.

I purchased the 3-light 12" strip with IR control. Beautiful, sleek, easy to install. Loved it so much I bought another. This one, I had my cabinet maker install in a custom room divider. The IR didn't work. So I contacted EShine (they have online chat so that was quick and easy) and they suggested several things to check. My cabinet guy installed it backwards. Quick fix and all is perfect!! Thanks EShine. Awesome product. Awesome service.

September 21, 2020
Unprompted review
Rated 5 out of 5 stars

Just moved into a new house!

Just moved into a new house and it had no under cabinet lighting. I laid out my project but wasn't entirely sure of all the needed components. I sent an email to Eshine and Paul on the customer service team replied very quickly. Paul suggested that I send him a project sketch with my needs so he could review it. Paul looked at my bill of material and guided my purchases with his knowledge of what each kit contained. The next day later I placed my reasonably priced order and now wait anxiously for the "free" delivery. Thanks to Paul and Eshine for a great experience.

September 9, 2020
Unprompted review
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Rated 5 out of 5 stars

Great customer service!

I purchased panels and ran into a problem with a broken sensor. I contacted support and they answered me quickly! It turned out I just connected the power supply incorrectly. Thanks for the quick and quality help!

August 23, 2020
Unprompted review
Rated 5 out of 5 stars

Awesome product!

Awesome product!! I love the ease of installation. Perfect for adding some much needed light to my dark kitchen. Thank you.

August 19, 2020
Unprompted review

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