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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its genuine products, often noting that items are original and of high quality. Many consumers highlight the excellent prices, finding them to be competitive and often the lowest in the market. The service is frequently described as fast, efficient, and professional, with numerous people appreciating the quick responses to inquiries and the smooth ordering process. Delivery is also a strong point, with many reviewers receiving their orders quickly, sometimes even on the same day. However, some customers mentioned that international orders, particularly to countries outside the UAE, incurred significant customs and tax fees, which sometimes negated the initial price advantage. A few people also noted that while delivery was generally fast, there were occasional delays or issues with courier updates. Additionally, a small number of customers felt that the customer service tone could be irritated when following up on order status.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its quality and authenticity. Many... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting its speed and efficiency.... See more

Price

Customers consistently note positive experiences with price. Many reviewers praise the excellent and lowest... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the prompt, professional, and... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the speed of delivery, with some... See more

Based on these reviews

Rated 5 out of 5 stars

Wasn't sure if it will be legit, but after communication through WhatsApp and cash-to-deliver option, I tried to order and its legit! Bought JBL Xtreme 4 and it came packed, everything in the box unto... See more

Rated 5 out of 5 stars

Bought a Harmon Kardon speaker and small JBL travel speaker and the products are excellent with excellent prices on both items. Free delivery and fast and efficient service. There is no need to buy fr... See more

Company replied

Rated 5 out of 5 stars

ESHTIR is the best, i bought through online the Jbl partybox 120 because its cheaper than other and it was everything's perfect the service, the delivery was very fast and the last is the Item it is... See more

Company replied

Rated 5 out of 5 stars

Probably one of the best online companies I’ve ever bought off!! Great original products, excellent prices, lots of information, easy to buy, quick safe delivery…..not quite sure what else you want!!... See more

Company replied


Company details

  1. Electronics Store
  2. Perfume Store
  3. Home Audio Store

Written by the company

Eshtir.com is proudly owned by Phone Store Mobile Phone TR LLC SP, licensed and based in Sharjah, UAE since 2019. We specialize in 100% authentic electronics and fragrances at unbeatable prices—sourced in bulk directly from trusted suppliers. With three physical stores in Sharjah and fast, trackable shipping across the GCC, Europe, and Asia, we combine online convenience with real-world trust. Every item we sell is guaranteed genuine, and our support team is always ready to help—online or in-store. For orders shipped outside the UAE, please note that import duties and taxes may apply as per local government policies. للطلبات المرسلة خارج الإمارات، يرجى ملاحظة أن الرسوم الجمركية والضرائب قد تطبق وفقًا لسياسات الحكومة المحلية


Contact info

4.8

Excellent

TrustScore 5 out of 5

83 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Timely with Extra Cost

The delivery was in-time, packing was secure, and import from UAE to KSA will cost extra charges before delivery that is 150 SAR Additional Cost for 915 SAR worth of electronics 😔. I had to make extra payment to get the delivery made, otherwise your order will be held. So keep 16-17 percent extra as local Taxes in mind while purchasing as per your location….. They have mentioned it on their page as well, in case you miss out that, and they have a prompt and efficient customer support service besides the assured delivery service 👍

October 20, 2025
Eshtir.com logo

Reply from Eshtir.com

Hi Sir,

Thank you very much for your review and for sharing your experience. We truly appreciate your feedback.

Yes, the additional charges you mentioned are customs duties collected directly by the KSA government. Neither we nor the shipping company receive any part of these charges. We’ve also mentioned this clearly on our checkout page for full transparency:

KSA: 15–20%

Kuwait: 5%

Bahrain: No charges up to 300 BD; above 300 BD, 5–10% may apply

Oman: No additional charges

We’re glad to know your order arrived safely and on time. Thank you again for shopping with us and for taking the time to leave a detailed review.

Warm regards,
Team Eshtir

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Rated 5 out of 5 stars

EXCELLENT!!

Bought a Harmon Kardon speaker and small JBL travel speaker and the products are excellent with excellent prices on both items. Free delivery and fast and efficient service. There is no need to buy from anyone else other than Eshtir! Very impressed and strongly recommend this company

September 17, 2025
Unprompted review
Eshtir.com logo

Reply from Eshtir.com

Thank you for your kind words! We’re so glad you’re enjoying your speakers and happy with our service. Your recommendation means a lot — we look forward to serving you again soon!

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Rated 5 out of 5 stars

Genuine Supplier

"I recently purchased the latest JBL PartyBox Encore 2 from Eshtir, and I couldn't be happier with the experience. The service was incredibly prompt and professional, and the whole process was smooth from start to finish. Estir proved to be a reliable and genuine supplier, and I'm really impressed with the quality of the product and their customer service. I would definitely recommend them to anyone looking for electronics in Dubai. Thanks, Eshtir, for a great experience!"

August 14, 2025
Eshtir.com logo

Reply from Eshtir.com

Thank you

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Rated 5 out of 5 stars

I ordered JBL Charge 6 and I had a…

I ordered JBL Charge 6 and I had a positive experience with the service. I received my order using ST courier, sometimes the courier does not give proper updates for 1-2 days, but it delivered within the promised time of roughly 2 weeks.
I received the product in very good condition, and it is working well so far, it has been 1-2 days since I received my order.

July 29, 2025
Unprompted review
Eshtir.com logo

Reply from Eshtir.com

Thank you

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Rated 5 out of 5 stars

Are you not sure that eshtir.com is legit? Let me tell you my experience.

Wasn't sure if it will be legit, but after communication through WhatsApp and cash-to-deliver option, I tried to order and its legit! Bought JBL Xtreme 4 and it came packed, everything in the box untouched and SN from speaker with app is identical. And the delivery? Got it next day morning, clearly amazing. Hope this will help someone!

July 22, 2025
Unprompted review
Rated 1 out of 5 stars

Additional charges are very expensive

Customs duty is very high

July 5, 2025
Eshtir.com logo

Reply from Eshtir.com

Dear SANAULLAH SHAIK,

Thank you for your feedback. We’re genuinely sorry to hear that customs charges impacted your overall experience.

At Eshtir, we are committed to providing fast international delivery and brand-new, authentic products at competitive prices. However, we would like to clarify that customs duties are determined and enforced by each country’s import regulations and are entirely outside our control.

For example, Bahrain imposes 0%, Kuwait applies 5%, while Saudi Arabia may charge between 15–18%, depending on the product category. These charges are collected entirely by your local customs authority and are not retained by our company in any way.

To ensure transparency, this information is clearly communicated:

Before placing the order on our website,

In the order confirmation email,

On our Shipping Policy page,

And in the "About Us" section on Trustpilot.

We completely understand the inconvenience unexpected fees can cause, and we truly appreciate your feedback. Your satisfaction matters to us, and we hope to serve you better in the future.

Warm regards,
The Eshtir Team

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