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Holafly Reviews 

111,125
TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

used Holafly’s regional eSIM on a recent trip through the Balkans, and it made staying connected completely seamless. Instead of swapping SIM cards or buying separate local plans at every border, the... See more

Rated 5 out of 5 stars

This was my first time using an eSim. Previously it was always a case of paying the $10 per day Roaming charges with Telstra for a capped amount of data with high charges for additional data. Setting... See more

Rated 5 out of 5 stars

I had a great experience using Holafly during my trip to the United States! The installation process was super easy and straightforward, and I was able to get everything set up without any trouble... See more

Rated 5 out of 5 stars

The e-Sim works perfectly fine in Canada and in Switzerland, where I usés it this year. I had the same experience with my internet connection than if I was at home in France. The e-Sim installation ta... See more

Company details

  1. Telecommunications Service Provider

About Holafly

Written by the company

Holafly is an eSIM online store for international travel. They provide internet connection in more than 160 destinations around the world. Customers can choose data plans for trips from 5 days to three months. The key products include eSIMs with unlimited data in Europe, the United States, Mexico, Türkiye, Japan, Italy, France and 40 other destinations.

Features:

  • Customized and multilingual 24/7 customer service (English, Spanish, French, German, Italian, Portuguese, among others).
  • Holafly has an App so you can manage and monitor your eSIM.
  • Multi-operator coverage in many countries.
  • Unlimited data plans.
  • Top up extra days or data.

Support:

Headquarters:

2 Dubling Langings,

North Wall Quay, Dublin 1, Dublin, D01 V4A3

Legal name:

HOLAFLY LIMITED

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Contact info

You should know

4.7

Excellent

TrustScore 4.5 out of 5

111K reviews

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4.7

All reviews

(111,125)

46,330 reviews in the last 12 months

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costa rica

Rated 5 out of 5 stars

It was great and easy to use

It was simple to use, and the data was great. I have now used it in two of my trips and would recommend it to anyone who is looking for high-speed data on a trip. I went on a trip to costa rica and didnt know about holafly, the price I paid for data through my carrier was insane compared to the great price I got on my trips using hola fly.

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

I used Holafly during my trip to Costa Rica

I used Holafly during my trip to Guatemala and Costa Rica, and it worked perfectly in both countries. The connection was stable, easy to set up, and super convenient from the moment I arrived. It made traveling stress-free since I didn’t have to worry about local SIM cards. I would definitely use it again and recommend it to anyone traveling abroad.

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Holafly worked perfectly in Costa Rica

Holafly worked perfectly in Costa Rica! I always had connection even through the mountains! Would definitely recommend Holafly and will use again when traveling!

November 7, 2025
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Reply from Holafly

Hello Tammy,

Thank you very much for sharing your experience. We are glad to know that your eSIM worked perfectly during your trip to Costa Rica and that you were able to stay connected at all times. This is exactly the kind of experience we aim to offer our travelers.
Thank you also for your recommendation and for trusting us with your travels. It will be a pleasure to accompany you again on your next adventure.

Best regards,

Maria Orjuela
Customer Experience Analyst at Holafly.

Rated 5 out of 5 stars

as a first time user of eSIM

as a first time user of eSIM, the instructions were good enough to set it up without much hassle. Competitive prize, good coverage, and best of all, this could be done before arrival in Costa Rica with no need to locate a local sim-card vendor!

October 26, 2025
Unprompted review
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Reply from Holafly

Greetings, Tomas, this is Ana,

We're happy to hear that the eSIM setup was easy for you and that you found our coverage and pricing competitive. It's great you could install the eSIM before arriving in Costa Rica! Thank you for your positive feedback.

Remember that we're available to help if you need anything else.

Sincerely,
Ana Camayo | Customer Experience Analyst

Rated 5 out of 5 stars

Fantastic service

Fantastic service, a lot more affordable monthly unlimited plans than the local version (in Costa Rica).

October 15, 2025
Unprompted review
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Reply from Holafly

Hello Kasia, this is Nicolas.

Thank you very much for your comment. We’re pleased to know you had a positive experience with our service. We are here to assist you at any time and provide the best service possible. Please don’t hesitate to contact us whenever you need.

Sincerely,

Nicolas Sierra | Analyst
Customer Experience

Rated 1 out of 5 stars

I purchased three e sims

I purchased three e sims, two for italy and one for costa rica, none of them would install. Customer service bot Emma just kept sending me around in circles and promised special agent who never appeared. I have asked for refund and hopefully will get.

September 8, 2025
Unprompted review
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Reply from Holafly

Hello Mervyn, this is Ana.

We appreciate your feedback and are sorry for any inconvenience you may have faced. Your experience is very important to us, and we are always looking for ways to improve our service.

Our support team is available at any time to provide assistance, and we will be reaching out to you shortly to ensure your concerns are resolved. Please do not hesitate to get in touch if you need further help.

Warm regards,
Juan V. | Analyst
Customer Experience

Rated 5 out of 5 stars

First time user

First time user was a bit skeptical, but I worked well. Only exception was a bit in and out of coverage in the mountains of costa rica but that was expected.
Other than that it was great.

August 30, 2025
Rated 1 out of 5 stars

If I could rate 0 stars I would

If I could rate 0 stars I would. I bought 2 esims on their platform for USA. This was a misclick by my part since I needed them for Costa Rica. I contacted their support and this Emma bot keeps insisting she will connect me to “specialized customer support” which apparently just means a human in 2025 which never happened. I made 10 chats which all resulted in the same outcome, I even contacted them by email and still Emma replied to me promising human support soon. So I budged and bought the correct sims for Costa Rica and they do not work. I have spent 150€ on e sims that are useless, do not work for a company that I wish stopped scamming consumers tomorrow

August 16, 2025
Unprompted review
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Reply from Holafly

Hello, Traveler, this is Ana,

We appreciate your feedback and are sorry for any inconvenience you may have faced with the Costa Rica eSIM. Your experience is very important to us, and we are always looking for ways to improve our customer service, and we regret knowing the case wasn't escalated.

Furthermore, we've requested information about the order via Trustpilot and be able to contact you as soon as possible. Thanks for your understanding.

Cordially,
Ana Camayo | Analyst
Customer Experience

Rated 5 out of 5 stars

Middle East holafly

I used for the first time Holafly in my previous trip to Oman and it was awesome... unlimited data all over the country (not so good at the desert, but this was ok). So I decided to use it again to my next trip to Costa Rica.

April 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great eSIM used in Costa Rica

Great eSIM used in Costa Rica. Highly recommended. Customer service responses are quick and very helpful.
The eSIM only stopped working once during the 30 day plan, but the issue was soon rectified.
Reasonably priced and reliable, especially when there are frequent power cuts and therefore no WIFI. I would definitely use Holafly again.

June 7, 2025
Unprompted review
Rated 1 out of 5 stars

Scam Alert……Do not use this service

Scam Alert……Do not use this service. Did not work when I travelled to Costa Rica. Spent hours troubleshooting with Holafly and still could not be resolved so I asked for a refund. They allowed a partial due to management fee which took months to process. Buyer beware!

March 10, 2025
Unprompted review
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Reply from Holafly

Hello, Jonathan, this is Ana.

Thank you for taking the time to share your experience with us. We truly appreciate your feedback and are sorry to hear the eSIM didn't work correctly and for the fee deducted, as the refund policies state for connectivity issues.

In order to improve your experience, I will be contact you via email shortly. In the meantime, please feel free to contact us if you have any further questions.

Best regards,
Ana Camayo | Analyst
Customer Experience

Rated 5 out of 5 stars

15 day mobile data for Costa Rica

Needed a 15 day eSim data solution for Costa Rica. For less than 50 euro I've got unlimitted mobile data. App and eSim worked perfect. Would chose it again.

April 7, 2025
Unprompted review
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Reply from Holafly

Hello Pascal, I’m Nicolas.

Thank you very much for sharing your experience. We’re glad to hear that the eSIM and the App worked perfectly and that you were satisfied with the service. Please feel free to reach out whenever you need assistance; we’re always here to provide you with the best service.

Best regards,

Nicolas Sierra | Analyst
Customer Experience

Rated 1 out of 5 stars

Coverage not working

Coverage not working, iphone 16 travelling to costa rica san jose. Just displaying 4G all ser spent time tweaking with support team during my vacation VERY VERY BAD. I can not even brows on safari.

May 25, 2025
Unprompted review
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Reply from Holafly

Dear Ritshi, this is Ana,

Thank you for your honest feedback. We truly value our customers and regret any inconvenience you are experiencing during your stay in Costa Rica, due to lack of coverage, specially in San José.

We would like to check this further and provide an appropriate resolution, for what we've emailed you to gather information about the order.

Kind regards,
Ana Camayo | Analyst
Customer Experience

Rated 1 out of 5 stars

Terrible customer service - No refund until after 39 days

I'd bought their e-SIM for my trip to Costa Rica and then found out my device was unfortunately incompatible. I requested a refund immediately afterwards, and all I've been getting since then have been automated messages from their "customer service" (which is nothing more than AI). It's been 39 days and I still have not received my money back, and I'm starting to believe I never will. I'll probably just have to sue them or take similar measures. Besides, some friends whose devices are compatible told me they ended up buying a physical Costa Rican SIM card because Holafly's connection was very poor, so don't bother buying any of their services.

Update: On the same day I submitted this review, I received a notification from the bank that Holafly had submitted the refund and an email from their customer service explaining about the incompatibility issue and hinting it was my fault for not checking before purchasing the e-SIM (which is true, but that is not the point), offering a 10% discount and asking me to update my review. Which I've of course decided to do, but giving the full picture, which is this: they won't issue your refund or take any measures unless you threaten them with suing. I'm sticking to 1 star.

May 23, 2025
Unprompted review
Holafly logo

Reply from Holafly

Hello Emma, this is Nicolas.

Thank you for your honest feedback. We greatly value our customers and we’re sorry for the inconvenience you experienced due to your device’s incompatibility with our eSIM. Our goal is always to provide clear and effective support. Please note that our team is already reviewing your concerns and we will get back to you shortly. If you need further assistance, don’t hesitate to contact us.

Sincerely,

Nicolas Sierra | Analyst
Customer Experience

Rated 5 out of 5 stars

Seamless Installation and Reliable Connectivity

I used a Holafly eSIM during my recent trip to Costa Rica, and it was an absolute game changer. The setup was incredibly easy. The signal was strong and the speed was fast everywhere I went, whether I was driving through the mountains or exploring the coast.
It was especially useful for GPS during my road trip to different parts of the country. I never got lost, and being able to rely on Waze the entire time gave me real peace of mind. I also stayed in touch with my family and friends throughout the trip with no problem.
I had looked into a few other providers before traveling, but Holafly’s one-time payment for unlimited data during my travel window just works best for me. This was probably my fifth time using a Holafly eSIM and every time it’s been reliable and stress-free.
Highly recommend for anyone traveling and needing reliable data without the hassle of swapping SIM cards or hunting for Wi-Fi. Holafly has become my go-to for travel connectivity.

April 21, 2025
Unprompted review

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