eSIM.net Reviews 2,338

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 487 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting their quick response times and helpfulness in resolving various issues. Many people appreciate the overall service quality and value, often recommending it for international travel due to its reliability and ease of use. However, some people were dissatisfied with the product itself, experiencing issues with eSIM compatibility or functionality, leading to a lack of service. A few customers also mentioned difficulties with the refund process and slow or unhelpful responses from customer service in these specific situations.

What people talk about most

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and responsiveness... See more

Service

Consumers generally express satisfaction with the service. Many reviewers highlight the fast and intuitive... See more

Response time

Customers had positive experiences with response times. Many reviewers praised the quick and efficient... See more

Product

Customers consistently note ambiguous experiences with product. Many reviewers report that the eSIM products... See more

Refund

Reviewers highlight ambiguous aspects of refund. Many customers report positive experiences, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This esim was really easy to use, we had local calls which we really needed with a different number but WhatsApp etc all worked as normal with my UK number even though my home sim was switched off.... See more

Company replied

Rated 5 out of 5 stars

My wife uses eSim.net every year when she travels to Europe. They have the best priced plans. When she had connection issues while traveling through several countries, customer service promptly helpe... See more

Rated 5 out of 5 stars

First time using an eSIM. Didn’t really know what to expect when buying it. Easy to understand instructions, It pretty much set itself up on my phone with very few questions. I have shared my knowledg... See more

Company replied

Rated 5 out of 5 stars

My experience with eSIM.net always a good one from purchasing to installation gives and easy and smooth path. Also there customer service quick response to any issues you may have from wrong purchase... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Telecommunications Service Provider

About eSIM.net

Written by the company

eSIM.net is the premier UK eSIM store selling travel and UK domestic eSIM plans. We partner with O2, Vodafone and Three to supply their eSIM services. You can order an eSIM online and receive, install and use it instantly.

Our plans are extremely competitive, with an Unlimited Data, Voice and SMS service costing £20 per month. The plans are rolling 30 day, there is no commitment and you can cancel at any time. Unlike other eSIM stores our travel products are "full service". This means that in addition to data, they support voice calls and SMS. In addition they offer 5G service in most countries. Never get caught again not being able to book a restaurant or phone a taxi when you are travelling.

Graphical user interface, text, application, chat or text message

Description automatically generated

eSIMs are here to stay. Apple and other manufacturers will soon release phones that don’t support the old plastic SIM cards. Get a future proof service from eSIM.net.

Buy an O2 eSIM here

Get Support here

Contact us

 

Qr code

Description automatically generated

 


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Best for Voice & Data

Best for Voice & Data

I have used a few esims, mostly data, however this esim has been so userfriendly, no issues, value for money and above all excellent customer service

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service!! Resolved my issue without hesitation, very responsive and focused on the happiness of the customer.

November 23, 2025
Unprompted review
Rated 2 out of 5 stars

Have a backup esim!

I needed a reliable esim whilst travelling around the Carribbean. I selected the Vodafone Travel Esim. On boarding process was good, it's a shame there isn't a dashboard/portal to see remaining data. I arrived in Barbados and the SIM instantly worked, great. However, as we traveled around the Carribbean, the SIM did not hold up. We arrived in St Kitts and the SIM did not connect despite having good signal. I had to connect to my normal SIM and set up Roamless, which worked fantastically albeit more expensive. As the days followed, the esim failed to connect to subsequent islands despite being within the published list of destinations. I'm genuinely disappointed.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and product

Although my phone is about one of the only new models on the planet to not support an esim I didn't know this and bought one. When I wrote to explain and request a refund they were super helpful and responded quickly. Excellent customer service and according to my brother who recommended them, excellent product.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Life made easy

It made life so easy, getting my phone number before arriving in the UK. Hence I was able to communication easy while I was at the airport.

September 21, 2025
Unprompted review
Rated 1 out of 5 stars

I Ask for refound and i never get my…

I Ask for refound and i never get my money back. Please avoid these scammers

October 23, 2025
Unprompted review
eSIM.net logo

Reply from eSIM.net

It appears that your handset does not support an eSIM. We supplied a perfectly good working eSIM and had to pay the network for this.

However, please be assured that we always refund if the customer is not happy under our no-quibble money-back guarantee.
I apologise that it took a few days to process this refund.

Rated 1 out of 5 stars

Oh my god!

So, it was working fine in UK prior to leaving for Australia. After a week the UK sim did not work primarily for 2FA.

After a day trying to sort they proudly gave me a new sim with a new number. No use what so ever for the 2FA already set up by me with all the government apps, banking apps and everything else. I am so annoyed and frustrated. Ok, they gave me a part refund. This doesn’t make me feel any better. I now have to phone up each 2FA liked app to resolve at great expense to me and of course the time.
I will stop ranting now.

November 15, 2025
Unprompted review
eSIM.net logo

Reply from eSIM.net

I am extremely sorry you had problems. We gave you a full refund and not a partial refund. Our no-quibble money-back guarantee covers full refunds.

Rated 5 out of 5 stars

Fantastic easy to instal and get going

Fantastic easy to instal and get going. Just be mindful of the locations you’re using as it can chew up data pretty quick ( I learnt from experience !)
The help service is spot on and accommodating.
We mainly use in UK and Europe and US with ease and economical.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

I couldn't recommend more highly

I couldn't recommend more highly. When purchasing a sim card for travel, my phone was not compatible with the product. E sim.net refunded my purchase quickly through their excellent customer support. I would highly recommend.

November 13, 2025
Unprompted review
eSIM.net logo

Reply from eSIM.net

Hi Chris,

Thank you so much for your wonderful review. It's great to hear that our customer support was able to assist you promptly when you faced compatibility issues with your sim card.

Your recommendation means a lot to us. We're committed to ensuring a smooth and enjoyable experience for all our customers, and it’s reassuring to know we could make that happen for you.

If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Regards,
eSIM

Rated 5 out of 5 stars

Quality and reliability of the…

Quality and reliability of the communication I had

November 11, 2025
eSIM.net logo

Reply from eSIM.net

Hi Customer,

Thank you for sharing your thoughts about the quality and reliability of our communication. It’s wonderful to hear that you had a positive experience!

We strive to ensure that our services meet high standards and it's great to know that you found our communication effective. Your feedback reinforces our commitment to providing excellent service.

If you have any more details to share or need further assistance, feel free to reach out to us at support@esim.net.

Regards,
eSIM

Rated 5 out of 5 stars

Great support team!

I didn't do enogh research and i purchased an eSIM even though my phone doesn't support it. They agreed to give me my money back which was very nice from them!

November 9, 2025
Unprompted review
eSIM.net logo

Reply from eSIM.net

Hi Nadja,

Thank you for sharing your experience with us. We totally understand how easily misunderstandings can occur when it comes to technology, and we're glad that we could assist you with the refund process. It’s reassuring to know that our team was able to support you in this situation.

Your feedback is valuable to us, and it encourages us to continue providing the best service possible. If you ever decide to explore eSIM options again or need more information, please feel free to reach out.

If you have any other questions, don’t hesitate to get in touch at support@esim.net. We're always here to help!

Regards,
eSIM

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