It's quite complicated to set up an eSIM with any provider. But the fact that you can get chat support on a Sunday morning and help get your SIM card activated makes eSIM4Travel my choice. I used Aira... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased two 5GB eSIMs for myself and my daughter. We had a few hiccups connecting to the local networks at first, but customer service was very helpful and guided us step by step until everything... See more
Company replied
I have been using eSIM4Travel for many years and for a long time. I have tried many providers before, but this company is really the best! Great price-performance ratio. What I have to praise is the g... See more
Company replied
I used eSim4Travel for the first time a couple of weeks ago in Morocco and it worked great. The purchase was straight forward and easy to complete. Followed the steps to install the eSim and was up an... See more
Company replied
Company details
Written by the company
eSIM4Travel belongs to FreshQ Inc. in Silicon Valley, CA, United States. eSIM4Travel serves as an online service provider catering to travelers and is supported by telecommunications service providers. We offer competitive services empowered by an efficient network of online service partners
Contact info
1650 DELTA CT HAYWARD, 94544, California, United States
- support@esim4travel.com
- esim4travel.com
4.5
Excellent
182 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My go-to travel eSIM provider
My go-to travel eSIM provider. Competitive prices and great UI. The topup system which allows you to buy extra data that kicks in automatically is very useful. Customer service is consistently responsive and helpful.
July 21, 2025
Unprompted review
Reply from eSIM4Travel
Thank you so much for your kind words — your feedback truly motivates our whole team!
We’re really happy to hear that you liked our auto top-up feature, easy-to-use interface, and the 24/7 live support from esim4travel.
We’ll keep working hard to provide affordable and reliable international data plans, and we hope we can continue to be your travel companion every time you go abroad!
Wishing you all the best,💓💓
Giny @esim4travel
Advertisement
I purchased an eSim
I purchased an eSim, but my phone didn't support it. Customer service was helpful immediately, and I was able to return it.
July 19, 2025
Unprompted review
Reply from eSIM4Travel
Thank you for your feedback!
We're really glad that our 24/7 live customer support at esim4travel was able to respond to your needs right away.
Even though things didn’t work out this time, we truly appreciate you giving us a chance.
If you switch to a device that supports eSIM in the future, we’d love to have you back to try our affordable and reliable international data plans.
Hopefully next time, we’ll get to join you on your trip!
Wishing you all the best,💓💓
Giny @esim4travel
Noble behaviour
Bought an eSIM but it does not install. Support was quick and patient. As it turned out that the problem is maybe on my sim-lock the company offered 'money back'. Excellent service!
July 10, 2025
Unprompted review
Reply from eSIM4Travel
Thank you for your feedback! We're glad our support team could assist you in time, and we truly appreciate your understanding and cooperation. We'll keep working hard to provide a service you can trust!
Wishing you all the best,💓💓
Giny @esim4travel
Amazing service
Amazing service
Very good network
Very nice customer support team with good service and good customer care
July 2, 2025
Unprompted review
Reply from eSIM4Travel
Thank you so much for the awesome feedback about eSIM4Travel!
We’re really happy to hear that you were satisfied with both the network quality and our friendly support team.
We’re always here to make sure your travels stay connected with easy and reliable eSIM solutions.
Looking forward to connecting with you again on your next trip!
Wishing you all the best 💓
Giny @eSIM4Travel
I expletives that the on- line support…
I expletives that the on- line support were very convenient and helpful. Very patient and problems shooting . I am very happy with the experience and I will recommend to other people. I will come back again.
July 1, 2025
Unprompted review
Reply from eSIM4Travel
Thank you so much for your kind words about our eSIM4Travel online support!
We’re really glad we could assist you quickly and provide you with a smooth and enjoyable eSIM experience.
We truly appreciate your willingness to recommend our service — it means a lot to our team!
We look forward to being part of your next journey and providing you with another reliable and affordable international eSIM solution.
Wishing you all the best 💓
Giny @eSIM4Travel
Advertisement
Terrific customer service
Had some technical issues. Really good and patient customer service and technical support. Quick answer. Sent me a new eSIM and worked with me on the problem until it worked.
June 26, 2025
Unprompted review
Reply from eSIM4Travel
Thank you so much for your message and support — and for choosing eSIM4Travel!
We’re really glad our customer service and tech team could help out quickly and patiently — it means a lot to us!
Before your next trip, don’t forget to check our website for the latest eSIM deals — we update them regularly and there are often some great offers waiting for you!
Can’t wait to travel with you again next time ✨
Wishing you all the best 💓
Giny @eSIM4Travel
I have used eSIM4Travel with no issues…
I have used eSIM4Travel with no issues and instant activation in Canada, Jamaica, and France. It has offered the best value when I searched and has worked better than expected everywhere.
January 15, 2025
Unprompted review
Reply from eSIM4Travel
Thank you so much for using our eSIM across different countries!
We’re truly happy to have been part of your journey.
Before your next purchase, don’t forget to check the special deals on our homepage — we update them regularly.
Looking forward to serving you again in the future!
Wishing you all the best 💓💓
Giny @esim4travel
Cheapest easiest esim ever
June 27, 2024
Unprompted review
Reply from eSIM4Travel
Thank you for your amazing feedback!
We're so happy to hear that you found our eSIM both affordable and easy to use.
We look forward to supporting you on your next trip!
Wishing you all the best, 💓💓
Giny @esim4travel
Easy to use and a very good and kind…
Easy to use and a very good and kind service.
See you in my next vacation 👍🏻
June 21, 2025
Unprompted review
Reply from eSIM4Travel
Thank you so much for your kind support!
Your encouragement truly motivates us to keep improving.
Don’t forget to check out the special offers on our website before your next purchase—we update them regularly!
Wishing you all the best 💓💓
Giny @esim4travel
Advertisement
Great service
I was in a bind and needed a bit of serviceable data for a short time, so I chose these guys. Activation was easy enough, service was great, and I was glad I had a fallback. When it turned out I didn't need a fallback, despite having activated and technically used the plan, they were kind enough to let me cancel and refund me. Trustworthy and affordable service are why I'd come back here for another plan if I ever need one.
June 20, 2025
Unprompted review
Reply from eSIM4Travel
Thank you so much for your sincere review and kind words.
We’re truly happy to hear that you were satisfied with our service!
Although we didn’t get the chance to accompany you on this trip,
we look forward to being your trusted travel partner next time.
When you're choosing a plan in the future, feel free to visit our homepage —
we regularly update our coupons, so don’t miss out!
Wishing you all the best, 💓💓
Giny @esim4travel
Great customer service
Great customer service, I had trouble activating a esim. Turn out it was expired. Customer support help me get a new one for free :)
June 4, 2025
Unprompted review
Reply from eSIM4Travel
Thank you for your encouragement! We're thrilled to have helped you resolve the eSIM issue smoothly. Your support means the world to us! Feel free to reach out anytime, and we look forward to serving you again!
Wishing you all the best,💓💓
Giny @esim4travel
Great experience
Great customer service. They helped me to activate my Esim extremely quick. Well happy from the service. Will use them again for sure
June 3, 2025
Unprompted review
Reply from eSIM4Travel
Thank you so much for your wonderful review! We’re absolutely thrilled to have quickly resolved your eSIM activation issue. Your support is our greatest motivation, and we look forward to being part of your future journeys!
Wishing you all the best,💓💓
Giny @esim4travel
Super helpful chat support…
Super helpful chat support representative. Very good coverage and easy to set up. Highly recommended for travel to USA and Canada.
June 2, 2025
Unprompted review
Reply from eSIM4Travel
Thank you so much for your heartfelt praise!
Your kind words truly motivate our customer service team!
We look forward to assisting you again in the future!
Wishing you all the best,💓💓
Giny @esim4travel
Advertisement
Great Prices, Better Support
Whenever I run out of mobile data on my phone plan I always buy an eSIM from esim4travel. Their eSIMs are 5-8 times cheaper than ordering extra data from my ISP.
In addition, their support team is the best I have interacted with.
May 30, 2025
Unprompted review
Reply from eSIM4Travel
Thank you so much for your kind support!
It’s truly our pleasure to serve you, and we’re so happy to be your trusted travel companion.
Wishing you all the best on your journeys 💓💓
Giny @esim4trave
Different plans to choose from.
I used eSim4Travel for the first time a couple of weeks ago in Morocco and it worked great. The purchase was straight forward and easy to complete. Followed the steps to install the eSim and was up and running in minutes. The plans data allowance and the pricing could be better but some of the plans are competitive. I didn't see a plan for Dominican Republic which i visit often so i will have to use a different eSim provider foe when i travel over there. I recommend eSim4Travel for data travel needs.
May 16, 2025
Unprompted review
Reply from eSIM4Travel
Thank you so much for your valuable feedback!
Your sincere review truly encourages us and means a lot to our team.
Regarding the Dominican Republic, we are actively working on finding more affordable and reliable local plans to offer you better options in the near future. In the meantime, if you frequently travel across South America, we recommend two of our broader regional plans — South America 16 and Latin America 17 — both of which include coverage in the Dominican Republic.
South America 16
https://www.esim4travel.com/south-america-esim
Latin America 17
https://www.esim4travel.com/latin-america-esim
Thank you once again for your support and kind words.
We look forward to serving you again on your future travels.
Wishing you all the best,💓💓
Giny @esim4trave
This is a total scam the service asks…
This is a total scam the service asks you to turn on data roaming which uses all your data within a day which leaving you to rebuy
May 22, 2025
Unprompted review
Reply from eSIM4Travel
Hello,
We only record the amount of data you use — we don’t overcharge, underreport, or show anything inaccurately. You can always go to Settings > Cellular on your phone to clearly check how much data each app has used. 💗
We serve tens of thousands of users every day and have consistently received strong, positive reviews across multiple platforms. So rest assured — this is definitely not a scam.
Additionally, most eSIMs operate via international roaming. If roaming isn’t turned on, the eSIM simply won’t connect. (This applies to all eSIM providers, not just us.)
When you reached out to our customer support, we responded within one minute, providing clear and friendly instructions to help you get set up.
That’s our service standard — real-time support from real people, with genuine care. 😊
Our top priority is ensuring every customer gets a fast and effective solution.
If you choose another eSIM provider and find yourself stuck with no response or only automated messages 🥲 — you’re always welcome to come back to us.
Next time, we recommend trying our daily-based eSIM plans — they might be a better fit for your needs.
And if you’d like to check your data usage or have any questions, feel free to reach out to us anytime:
Email: support@esim4travel.com
Live Chat (bottom right of the website): https://www.esim4travel.com
Wishing you safe and smooth travels!💓💓
Giny @esim4travel
Excellent customer support
It's quite complicated to set up an eSIM with any provider. But the fact that you can get chat support on a Sunday morning and help get your SIM card activated makes eSIM4Travel my choice. I used Airalo in the past and lost money from an eSIM I couldn't activate, and they didn't reimburse me despite reaching out twice. Prices are also better with eSIM4Travel. Highly recommended!
May 18, 2025
Unprompted review
Reply from eSIM4Travel
Thank you so much for your heartfelt feedback!
Your encouragement truly motivates our team to keep moving forward.
We really appreciate your support,
and we hope to have the chance to assist you again in the future,
continuing to be your most caring travel companion.
Wishing you all the best,💓💓
Giny @esim4travel
Advertisement
Great Qatar eSIM
Currently using it in Qatar. Very easy to install, good price and most importantly good connection. I would definitely recommend this eSIM as excellent price. Go for it.
May 4, 2025
Unprompted review
Reply from eSIM4Travel
Thank you for your support and feedback — your review is what drives us to keep improving.
We look forward to the opportunity to assist you again in the future.
Wishing you all the best,💓💓
Giny @esim4travel
Esim4travel not in Japan
Despite activating first online contact in Japan, poor reception after three days, poor coverage on two phones iPhone and Android. Support busy,but unsuccessful. No refund
We switched to Saily with beth phones.
No problems
Never ever esim4travel
Never ever
March 27, 2025
Unprompted review
Reply from eSIM4Travel
Hello,
We’re very sorry that your recent experience caused inconvenience during your trip. We sincerely hope to assist you in resolving the connection issue.
We currently offer two plans for Japan:
Japan (KKID)
Japan (SoftBank + KDDI Dual Network)
The difference between these two plans lies in network coverage. Some areas may have weaker signals when using a single network, so we offer a dual-network option to improve stability and connection quality.
As a gesture of goodwill, we would be happy to help you resolve the issue and can offer a refund or a plan exchange if needed.
You can contact us through the following channels:
Email: support@esim4travel.com
Live chat (bottom right of the website): https://www.esim4travel.com/
(We recommend typing “Talk to support agent” in the chat to be connected directly with a real person, to avoid the message being handled by the automated system.)
We sincerely look forward to hearing from you and hope to offer you a better experience.
Wishing you a smooth and pleasant trip, and we hope to serve you again in the future. 💓💓
Giny @esim4travel
Very good value compared to…
Very good value compared to competitors. I used it for a trip to Turkey recently and it was priced really well, and everything worked perfectly for the 2 weeks I was there. I purchased three eSIMs, one for me and two for my friends. We encountered no issues at all. We opted for the 10gb package but it wasn’t enough so had to purchase another 10gb package for them, but this was incredibly easy and I didn’t even need to install another eSIM - once we bought the extra package it just worked instantly on the existing eSIM.
It would be useful if it had some text notifications to know when you reach 75% or 90% of your data usage limit, or an app that notifies you. However, you can easily check on their website how much data you have left, but would be more convenient if it had an app. It would also be good if there was an option to add maybe 30 international minutes in case we need to call home numbers from abroad - I had to use a different service for this feature.
April 6, 2025
Unprompted review
Reply from eSIM4Travel
Thank you so much for your kind and thoughtful review.
We truly appreciate your helpful suggestions and warm encouragement.
Your words really touched us — your support means the world to us and inspires us to keep improving.
Our whole team felt so uplifted reading your feedback.
We’re really looking forward to the opportunity to serve you again in the future.
Thanks once again for your trust and support!
Wishing you all the best, and we hope to serve you better in the future 💓💓
Giny @esim4travel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.