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Review summary

Created with AI, based on recent reviews

Looking at 569 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the product's quality and its positive impact on their hair and skin. Customers consistently highlight the exceptional customer service, noting prompt, polite, and helpful responses to inquiries and issues. Many people appreciate the quick resolution of problems and the personalized care received, making their overall experience very positive. However, some customers experienced issues with product durability, such as defective mounts or paint flaking off, and a few reported that the product did not effectively filter hard water or maintain consistent water pressure. A small number of reviewers also mentioned dissatisfaction with customer service, citing non-existent support or slow response times in certain instances.

What people talk about most

Product

Consumers find product to be positive, with many expressing delight and satisfaction with their showerheads.... See more

Quality

Customers consistently note positive experiences with quality, with many praising the product's overall... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as the best they have... See more

Response time

Reviewers highlight positive aspects of response time, with many customers expressing satisfaction with the... See more

User experience

People report positive experiences with user experience, often describing it as a spa-like feeling that makes... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Even though I have a whole house water softener system, I still got significant rust staining in the master bath shower. The culligan tech said that I must have old galvanized pipes in that sectio... See more

Rated 5 out of 5 stars

Not only is their product top notch, so is their customer service and that is RARE these days. On a subscription item I received the wrong style replacement filter. I reached out and got an immediat... See more

Rated 5 out of 5 stars

I got my beautiful hand held Eskiin shower today. We took all the parts out of the box, read directions and proceeded to install it. Unfortunately the shower mount was defective so I quickly sent an... See more

Rated 5 out of 5 stars

These showerheads changed my life, made my water pressure so much better, I feel better about the water touching my body. The customer service at eskiin has been top notch, friendly, and professional!... See more


4.4

Excellent

TrustScore 4.5 out of 5

578 reviews

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No history of asking for reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

I just installed my showerhead and…

I just installed my showerhead and cannot believe the immediate change in my skin. I can’t wait to see moving forward! Also, customer service is outstanding. I received an email that my auto ship was ready for my new filter. I explained that we had just installed the showerhead and weren’t ready for a new filter yet. The response via email was immediate. She gave me several options to choose from and I chose to just skip this one. In the follow up email, I was notified that the next order was skipped and when to expect the next shipment. She reminded me about the portal if I needed to make any additional changes. She never once told me to use the portal vs. her personal help. All at 6:30 in the morning CST.❤️👍🏻

June 10, 2026
Unprompted review
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Rated 3 out of 5 stars

Water pressure lost and needles feeling

Hi, I got the wall shower for almost a year, and I am changing the filter as I suppose to do it, however the shower head has lost the pressure and the water feeling of needles on my skin is so strong that I had to change it for a regular shower. Could you please let me know how csn I fix this situation without loosing the pressure of the water?

June 8, 2026
Unprompted review
Rated 2 out of 5 stars

Received a response.

Ok so I did hear from Eskin and received replacement of what caused the issue. I am updating my review to say that things did get situated out. When you order something that is supposed to be top of the line item and when there are issues you expect a certain response. It has been taken care of and I updated this to reflect. BUT I do hope that things are better when the subscription for filters start.. The product is GREAT so far I will say. I didnt realize it was plastic but seems to hold up well.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

I'm really loved my Eskiin…

I'm really loved my Eskiin showerhead...but for some reason it didn't work with the pressure in my home. I sent it back and I am very impressed at how easy the return process was! Thank you so much...greatly appreciated!

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

I live in the outskirts of Columbia

I live in the outskirts of Columbia, South Carolina in an older neighborhood where our water and sewer pipes are at least sixty years ago. Now, after Covid, our water is leaving major calcium deposits and blackish stains in our commodes and our bath tubs and sinks. I purchased the shower filters for the showers and what a difference this has made for our hair and bath room utilities. My hair is softer and my tubs are not built up in a week with black red stains. I only wonder what was getting into our skin.

June 7, 2026
Unprompted review
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Rated 3 out of 5 stars

Eskin Handheld Shower Head

Shower is Plastic, unfortunately. But the water feels nice and has good water pressure. I did have an issue with my first filter replacement and their customer service was excellent and replaced the bad filter with no issues. The one thing I have noticed is that the shower head does not filter out everything they say it does. Still has hard water build up on the shower head, which shouldn't happen.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

No more hair loss or skin rashes

I ordered this shower head because I could smell the chlorine and other chemicals in the city water. My hair was falling out. I was practically living on Benadryl from skin rashes. As soon as I started using it my skin cleared up and my hair stopped falling out. I wish I could post a picture. Yesterday was my first filter change and I was amazed at what the old filter looked like. This product is amazing and I would highly recommend it.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Impeccable!

Eskiin is possibly the best company I have ever had contact with. And, frankly, that’s no easy feat as I am 78 years old. I’ve been around the block a few times. Their customer service is above reproach. It is the quickest, most personal experience I’ve ever had. The product is fantastic and I think I have the hardest yuckiest water in the world. It makes it bearable. I love the founders approach to life and business. They are fresh and a role model that companies should surely follow. Ya all rock!!

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Product and Support Team have Exceeded Expectations

This seems to be a well made product using good materials and works as advertised. I’ve been using this for three months with zero problems. Immediately noticed that my back was much less itchy, assuming from the filtration. Shower has a nice, soft feel that I enjoy. Customer Service has been world class, helping with questions and an adjustment to my filter replacement schedule. Glad that I took a chance on this!

June 3, 2026
Unprompted review
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Rated 1 out of 5 stars

After 42 days of my order not shipping…

After 42 days of my order not shipping I reached out to eskiin. They replied that it's been in que for 42 days and that they will resubmit my order. I told them no thanks cancel my whole order. 2 months later I receive the filter kit, that it automatically subscribed me too, I reached out to them letting them know i canceled order and I don't have the shower head. They told me to return filter and that I had to pay return postage. I refuse to pay return postage for their incompetence. Don't recommend. Customer service has been a joke.

June 2, 2026
Unprompted review
Rated 3 out of 5 stars

Expensive plastic :(

Straight out of the box already lost two stars because this $150 thing is PLASTIC! How are you honestly going to give us hot water through plastic and take yourselves seriously as a health product. This should be made of metal!! What on earth?!

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

These showerheads changed my life

These showerheads changed my life, made my water pressure so much better, I feel better about the water touching my body. The customer service at eskiin has been top notch, friendly, and professional! No complaints here!

May 2, 2026
Unprompted review
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Rated 1 out of 5 stars

Shady advertising

Unethical to advertise 40-45% off "sale" when in reality and you get to your shopping cart the shower heads aren't really on "sale." There is a discount only if you sign up for an automatic replenishment of their filters. You pay full price if you just want to try this out without a commitment. How awful. Not the best way to gain a new customer. Oh, and if you give them your email and phone number you will get a whopping 10% off. Sheesh.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

I was trying to work around some…

I was trying to work around some conflicting information regarding shipping of a shower head. I contacted Eskiin customer service on a Saturday afternoon. They responded within a half hour, then followed up an hour later since I didn't respond.
Completely unexpected 😄.
Never had such a positive experience with customer service.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product!

I’ve used Eskiin’s shower filters since September 2025 and I’ve been delighted with their performance! No more itchy, bumpy skin! I emailed Customer Support because I’m going to be away from home for a number of months, and they immediately responded and rescheduled my auto ship delivery to match my schedule. Great product and service! You won’t be disappointed.

May 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Fabulous Shower experience

I have been using my shower head for 2 months now and I’m absolutely loving it!! I have very hard water and now it’s wonderful! Feels better on my skin and my glass shower doors need MUCH less cleaning! It’s crazy the pressure is nice and strong but the water feels so soft. Honestly, I’ve never been someone to take long showers…… well that has changed. I know it can sound cliché but it really gives you a spa feeling. Lastly, my husband has a severe dry skin condition. He needs a prescription lotion after he showers. I told him I was buying this Shower head to improve his skin and he laughed at me. Surprise surprise he loves the way his skin feels. He’s such a skeptic and thinks everything is a scam and never does what it’s claimed to do. This came thought with flying colors!!!! I highly recommend this product to anyone. One more important thing is how happy I was with the customer service. I own a small business myself and appreciate getting treated well! Buy it you won’t regret it!!

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

I love the product

I love the product, but just as much I love the Customer Service and the personalized care you get. I was surprised to have such a quick personal response when I had a question. Highly recommend this company and the product and saving your skin and hair!

May 27, 2026
Unprompted review

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