Your website and application are very handful and easy. For busy people is more comfortable to visit your website and booked his reservation and flight than to open severel diferent websites for each... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Overall, the site is easy to operate. But I could not find information on covid requirements for passengers on domestic flights in my country. I bought a domestic flight and I can't figure out if I ne... See more
Company replied
Its unable to see the exact multiple choices of flight, when is offered. You have to look for number of the airline company or airport for information on that, and that may be difficult especially w... See more
Company replied
It’s very easy to book. ButI made a first reservation for which I was charged and it was cancelled I I am not in a position to get back my first ticket of an amount of money equivalent to 65 EURO! Can... See more
Company replied
Company details
Information provided by various external sources
Самолетни билети на low cost и редовни авиокомпании, евтини резервации на полети и промоции. Резервирай самолетен билет онлайн или на 0700 15355!
Contact info
ulitsa "Sofiyski Geroy" 1, 1612, Sofia, Bulgaria
- esky.bg
4.1
Great
385 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely predatory company with very…
Absolutely predatory company with very poor customer service quality. Book directly from flight companies.
October 11, 2025
Unprompted review
Reply from eSky България
Здравейте, благодарим Ви за коментарите. Ще ни е полезно да знаем какво повлия на мнението Ви. Моля да ни разкажете повече за ситуацията и да оставите номера на резервацията и имейл адреса си в контактната форма тук: https://linktr.ee/eskycontact. Предварително Ви благодарим за отделеното време и усилията Ви! Магда
Advertisement
Reply from eSky България
Hi, like other travel booking platforms we charge a service fee. This fee allows us to help you choose the right offer and assist you at every stage of your trip. The fee is included in the booking price and is non-refundable. Yours sincerely, Margaret
CANCELED FLIGHT - 6 months and NO REFUND
CANCELED FLIGHT - 6 months later and no refund date defined
Flight AR1290 (May 9, 2024, at 10:20) was canceled, and we had to reorganize our return to Europe through other means (reservations canceled the same day: 5790058598 and 2802991137).
After 6 months of requesting the refund, we still have not received anything.
They will tell you they are requesting your refund from the airline, that they are waiting for responses, and other excuses. Unfortunately, the truth is that their customer service is terrible. They respond just to waste your time, fail to proactively follow up on your issue, and leave you hanging until you give up (this is being written 6 months later).
I regret to say that the only solution we have is to NEVER PURCHASE through this website again in the future.
___
UPDATE (20/11/2024): The airline's customer service says they have already issued the refund to the agency. Additionally, I have friends who bought their tickets directly from the airline, and they have already received their money. Let’s see what excuse Esky comes up with now... :/
May 9, 2024
Unprompted review
Reply from eSky България
Hello Andrea, I understand your disappointment. I can assure you that we are in constant contact with the airline regarding the refund, however, the airline sets the refund schedule and we have no control over it. We will send you a refund as soon as we receive it from the airline. Please be a little more patient with us. Best regards, Margaret
Flight was delayed and the customer…
Flight was delayed and the customer service rejected giving me the registration e-mail which was used to book the flight, thus I am incapable of filling the compensation form. Poor service, would not recommend in any way!
May 28, 2024
Unprompted review
Reply from eSky България
Hi,
to clarify the matter I need your booking number and phone number. Please provide these via the form: https://linktr.ee/eskycontact.
Best regards, Margaret
Reply from eSky България
Hi,
thank you for your feedback! We are glad you are travelling with us. :)
Best regards, Margaret
Advertisement
Good service
April 4, 2024
Unprompted review
Reply from eSky България
Hi, great to hear from you! Have a great trip :) Best regards to Magda
unacceptable payment SMECVA receipt 4418663
The services of eskai are perfect. I had a very bad experience on 24-03. when I had to check in for a wezeir flight to malaga code when I tried to check in online for the flight. From 23-03 I made repeated attempts to check in
When I showed up for the flight I was told that I was not in the system-after I had my ticket and travel code..and they made me pay 45 ezros with receipt # 4418663.
This is unacceptable !!!
If the wizer system is unavailable again on 31-03 when I return from Malaga, it will be extremely unpleasant !
Thanks in advance for your assistance !
March 24, 2024
Unprompted review
Reply from eSky България
Hi,
Thank you for opinion. I forwarded the matter to the Customer Service Department. Please wait for contact.
Best regards,
Margaret.
perfect glad to buy from you
March 7, 2024
Unprompted review
Reply from eSky България
Hi,
very nice to read this! Thanks for your feedback :)
Best regards,
Margaret
The fast serves.
March 9, 2024
Unprompted review
Reply from eSky България
Hi Dimitar,
thank you for your feedback, have a great trip.
Best regards,
Margaret
Advertisement
Not all was super
All was super, thh only problem is that I will receive the ticket 8-48 hours before the flight. My flight is at 6,20. In case I receive the ticket in the last minute - at 22,20 in the evening before the flight I can not print the ticket in public copy-print store. I dont have a printer at home and this is a big problem where to find a printer at 22,20 h. I ask to receive my ticket a.s.a.p.
March 8, 2024
Unprompted review
Reply from eSky България
Hi Nikola!
I would like to help you, so please describe your problem using the form below: https://linktr.ee/eskycontact. Please include your booking number and contact phone number in your message.
Best regards,
Margaret
Reply from eSky България
Hi,
thank you for your feedback! It means a lot to us. We are glad you are travelling with us.
Best regards,
Margaret
Accessible information
Accessible information, fast responds and possible comparing of the price.
March 2, 2024
Unprompted review
Reply from eSky България
Hi, thank you for your kind words! Best regards Magda
Reply from eSky България
Hi, thank you for your kind words! Best regards Magda
Advertisement
Reply from eSky България
Hi, glad we could help you. Have a nice day, Magda
We are satisfied and will use it again…
We are satisfied and will use it again in the future for sure 🙂
February 24, 2024
Unprompted review
Reply from eSky България
Hi Павлина,
very nice to read this! Thanks for your feedback :)
Best regards,
Margaret
Easy and quick service
February 20, 2024
Unprompted review
Reply from eSky България
Hi,
very nice to read this! Thanks for your feedback :)
Best regards,
Margaret
Reply from eSky България
Hi,
very nice to read this! Thanks for your feedback :)
Best regards,
Margaret
Advertisement
Great experience buying tickets online!
February 10, 2024
Unprompted review
Reply from eSky България
Hi Альона,
thank you for your feedback, have a great trip. Please feel free to contact us if you need any assistance.
Best regards to Marrgaret
Everithing good.
January 30, 2024
Unprompted review
Reply from eSky България
Hi,
thank you for your feedback. I am glad you are with us!
Best regards,
Margaret
Great experience
Great experience, very fast search of cheap and convenient flights
January 21, 2024
Unprompted review
Reply from eSky България
Hi Maya,
Thank you for your feedback. I am glad you are with us.
Best regards to Margaret
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.