eSky Travel Reviews 7

CANCELED FLIGHT - 6 months later and no refund date defined
Flight AR1290 (May 9, 2024, at 10:20) was canceled, and we had to reorganize our return to Europe through other means (reservations canceled the same day: 5790058598 and 2802991137).

After 6 months of requesting the refund, we still have not received anything.

They will tell you they are requesting your refund from the airline, that they are waiting for responses, and other excuses. Unfortunately, the truth is that their customer service is terrible. They respond just to waste your time, fail to proactively follow up on your issue, and leave you hanging until you give up (this is being written 6 months later).

I regret to say that the only solution we have is to NEVER PURCHASE through this website again in the future.
___

UPDATE (20/11/2024): The airline's customer service says they have already issued the refund to the agency. Additionally, I have friends who bought their tickets directly from the airline, and they have already received their money. Let’s see what excuse Esky comes up with now... :/

Very disappointed in Esky. Check-in process was impossible due to a fault on their website which resulted in us having to pay extra fees (€120) at the airport and we could not get into contact with the customer service whatsoever. So we never saw a restitution.

The website also said that these fees would be €30-50 max, which turned out to be €60. Quite a lot of money for a problem Esky's website caused. Ryanair employees at the airport then told us this was classic Esky and they had to deal with this daily.

I am very impressed with the transparency of the website and the quality of customer service.

I have been trying to change my flight booking with eSky Travel for several days now. I am very frustrated as I keep getting the same automated response, even when I am supposedly getting a response from a person.

I have been trying to change my ticket for almost 2 weeks now, and we are getting close to my flight date. I am frustrated and don't know what to do. Please avoid this company at all costs and book directly with the airline.