I suppose it's not easy (and less in Spain) to find a spare part for a tumble dryer. It was unclear where the company is based and between Friday and Thursday I didn't get any feedback wether they wer... See more
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Review summary
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Everything went well, correct product perfectly packed but 10€ for delivery I thought was expensive
The product arrived as expected and as described. I searched quite a few online shops and these guys were the best priced for the quality of product. Plus their website was significantly more user fri... See more
Company replied
The spare part was as expected an arrived on time.
Company details
About eSpares España
Written by the company
Nuestro objetivo es ayudar y aconsejar a nuestros clientes para que puedan reparar por ellos mismos sus electrodomésticos. Aportamos todo nuestro conocimiento y confianza para hacer de la reparación, un proceso fácil y sencillo.
Síguenos en YouTube y aprende cómo cambiar recambios específicos paso a paso. Descubre también consejos útiles en nuestro blog y encuentra millones de artículos de cómo diagnosticar, reparar y mantener tus electrodomésticos con nuestro centro de consejos.
Si no encuentras una solución en nuestro sitio web, no dudes en llamar al número de teléfono o dirección de correo electrónico mostrada a continuación.
En eSpares ofrecemos a nuestros clientes el conocimiento y experiencia para reparar sus electrodomésticos
eSpares es una tienda de repuestos online que cuenta con más de 1 millón de recambios y accesorios para más de 3.000 marcas, somos una empresa líder en el mercado Europeo.Síguenos en YouTube y aprende cómo cambiar recambios específicos paso a paso. Descubre también consejos útiles en nuestro blog y encuentra millones de artículos de cómo diagnosticar, reparar y mantener tus electrodomésticos con nuestro centro de consejos.
Si no encuentras una solución en nuestro sitio web, no dudes en llamar al número de teléfono o dirección de correo electrónico mostrada a continuación.
Contact info
Medco House, Bordesley Green Road, B9 4UA, Birmingham, United Kingdom
- consultageneral@eSpares.es
- espares.es
3.9
Great
4K reviews
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Good experience when purchasing through…
Good experience when purchasing through the website.
It takes a long time for the product to arrive.
Transportation costs are a bit expensive.
January 17, 2024
Good service
Good service. It took longer than expected. ·I suppose it is so because of being in spain.
December 29, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I did not receive the spare yet and…
I did not receive the spare yet and don't have a tracking number to check on status.
January 4, 2024
Reply from eSpares España
Dear Mrs. Curcio,
We would like to thank you for taking the time to leave a review.
We have tried to reach you by phone and we have sent you an email asking you to confirm if your order has been delivered.
Kindly confirm if you have received your order so we can assist you further.
We thank you for your patience and understanding.
Kind regards,
espares.es
Reply from eSpares España
Dear Mr Diaz,
We wanted to thank you for taking the time to write this review because every comment like this helps us a lot!
We confirm that your order was sent on 21/12/2023.
There is no tracking number associated with this order.
Items are normally received within 5-7 business days from the date of shipment. If you do not receive your order within the specified time:
• Check that you have entered your address correctly when ordering, if so it will probably arrive within the next few days.
• If you are not home at the time of delivery, they will leave you a notice so you can pick it up at one of their offices.
• If you have not yet received your package, we recommend that you wait 15 business days from the shipping date before contacting us again, as the carrier may have delayed your order.
• If after 15 business days from the shipping date you still have not received your package, please contact us to initiate a claims process.
We appreciate your patience and apologize for any inconvenience this may cause you.
Sincerely
Customer service
Poor experience
Your IT system does not contemplate the possibility of correcting the postal code of the customer before the product is sent. Have you seen the "computer says noooo" sketch from the humourists Little Britain?
There was no link provided for tracking the shipping which is very 20th century
Sorry but you have to raise your game...
I very often buy online and I am afraid you are miles away in terms of customer experience. Get a good CRM software and a better outlook.
And merry christmas.
December 8, 2023
Reply from eSpares España
Dear Sr Pelletey,
We wanted to thank you for taking the time to write this review because every comment like this helps us a lot!
We are sorry for what happened, we have already started sending packages with tracking numbers.
Once the order leaves our warehouse, unfortunately the delivery address cannot be changed. In case of delivery failure, the packages will be returned to the warehouse 15 days after the shipping date.
We remain at your disposal in the future for any other requests.
Thanks again!
Regards
Customer service
I am still waiting for the purchase to…
I am still waiting for the purchase to arrive. So need to be given in the future an approximate date or a way of tracking. The postage cost was more than half the cost of the product so expected a 48 hour delivery.
December 9, 2023
Reply from eSpares España
Dear Mr Godbehere,
We wanted to thank you for taking the time to write this review as every comment like this helps us a lot!
We confirm that your order has been sent on 08/12/2023.
There is no tracking number associated with this order.
Items are normally received within 5 to 7 business days from the shipping date. If you do not receive your order within the specified time:
• Check that you have correctly indicated your address when placing the order, if so, it will most likely be delivered in the next few days.
• If you are not at home at the time of delivery, they will leave you a notification so you can pick it up at one of their offices.
• If you have not yet received your package, we recommend that you wait 15 business days from the date it was sent before contacting us again as your order may have been delayed by the carrier.
• If after 15 business days from the shipping date you have still not received your package, please contact us to start a claim process.
We appreciate your patience and apologize for any inconvenience this may cause you.
Sincerely
Customer Service
Delivery time not as advertized
The product was correct however the delivery time was not as advertized. I had no washing machine until the part finally arrived and ended up having to find a launderette to do the washing.
November 22, 2023
Reply from eSpares España
Dear Alice,
We wanted to thank you for taking the time to write this review as every comment like this helps us a lot!
We are extremely sorry for the delay caused by transportation services, to compensate you for this delay we offer free shipping for your next order.
We remain at your disposal in the future for any other request.
Thank you again!
All the best
Customer service
Material received promptly and in good…
Material received promptly and in good condition
November 17, 2023
Take this into account.
The shipment arrived on time but it was held at the customs office and I could collet it at the local postal office a week later, having to pay some taxes.
October 27, 2023
9.11.2023 package recived.
9.11.2023 package recived.The products are perfect and well packaged. What a shame that i have to pay 25.5 euro import tax.
October 25, 2023
I haven’t received the bacakge
October 14, 2023
Reply from eSpares España
Dear Mrs Serrat,
We wanted to thank you for taking the time to write this review as every comment like this helps us a lot!
We confirm that your order has been sent on 14/10/2023.
There is no tracking number associated with this order.
Items are normally received within 5 to 7 business days from the shipping date. If you do not receive your order within the specified time:
• Check that you have correctly indicated your address when placing the order, if so, it will most likely be delivered in the next few days.
• If you are not at home at the time of delivery, they will leave you a notification so you can pick it up at one of their offices.
• If you have not yet received your package, we recommend that you wait 15 business days from the date it was sent before contacting us again as your order may have been delayed by the carrier.
• If after 15 business days from the shipping date you have still not received your package, please contact us to start a claim process.
We appreciate your patience and apologize for any inconvenience this may cause you.
Sincerely
Customer Service
The service and parts were great howeever,
The service was great and the parts perfect however I ordered from the Spanish site Espares.es and found that the part was sent from the UK which then meant I was paying full price again on import duties, doubling the cost. I would suggest if you are ordering from abroad ensure that's where it will be sent from.
September 20, 2023
AFTER HAD PAID 9,98€ BY TRANSPORT
AFTER HAD PAID 9,98€ BY TRANSPORT, THE POSTMAN RECLAIM 6,97€ TO ME.
NEXT TIME I'LL BUY ANOTHER IRON BUT NOT BOSCH
September 29, 2023
Reply from eSpares España
Dear Sr MONASTERIO,
We wanted to thank you for taking the time to write this review as every comment like this helps us a lot!
We are extremely sorry that you have had to pay some customs taxes. If you send us a photo of the receipt, we will refund this amount.
We remain at your disposal in the future for any other request.
Sincerely
All the best
Customer service
Unclear import taxes charged…
Living in Spain I made my purchase using the espares.es site. Local postal service wanted to charge me €22 in import taxes, half the value of the item I was purchasing.
Order cancelled. Not good service really.
September 19, 2023
Reply from eSpares España
Dear Sr Dominic,
We wanted to thank you for taking the time to write this review as every comment like this helps us a lot!
We are extremely sorry that you have had to pay some customs taxes. If you send us a photo of the receipt, we will refund this amount.
We remain at your disposal in the future for any other request.
Sincerely
All the best
Customer service
Good service
September 11, 2023
Long term of delivery and new unknown…
Long term of delivery and new unknown taxes to be paid when I got it
August 24, 2023
Reply from eSpares España
Dear Mr Pujadas Rovirosa,
We wanted to thank you for taking the time to write this review as every comment like this helps us a lot!
We are extremely sorry that you have had to pay some customs taxes. If you send us a photo of the receipt, we will refund this amount.
We remain at your disposal in the future for any other request.
Sincerely
All the best
Customer service
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