Ordered from Espayo a few times now and I am always so pleased! The delivery is fast and packaging is beautiful. I had been trying to get a samshield helmet for ages, other suppliers had told me 12 we... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Super fast delivery. We had to email regarding our order as we were worried it might not make it in time. First class customer service who followed through on their promises that our order would arriv... See more
Company replied
Amazing guy who looked after me and fitted my Sam Shield hat, really knowledgeable. Would 100% buy from Espayo Equestrian again. 10/10 and the Pomeranian was too cute as well!!!
Brilliant customer service, nothing too much trouble! Tried multiple styles & brands of helmets all in one stand at Your horse love and ended up buying a stunning Kask helmet! Will return again!
Company details
Written by the company
At Espayo we specialise in sourcing and stocking the best equestrian products in Europe. Many of the brands we carry are exclusive to Espayo Equestrian in the UK.
Contact info
The Coterie, B95 5DZ, Henley In arden, United Kingdom
- 01564 314563
- info@espayoequestrian.com
- espayoequestrian.com
4.7
Excellent
162 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and speedy delivery 🌟🌟
May 28, 2026
Unprompted review
Reply from espayoequestrian.com
Thank you so much for taking the time to leave a review! We are pleased to hear you are happy with our service!
Espayo.
Advertisement
Terrible service
No body seemed to bothered about helping me with my daughter’s head measurements so I could purchase a hat!
I was standing about for about 10 minutes untill I asked someone to help me.
We were spending £720 on a samshields which I consider a lot of money !
Finally someone helped me and we did purchase it , I had to wait about 10 minutes for someone to find a box .
We got home my older daughter works in equestrian retail has been sent on various hat fitting courses.
She checked the Sam shields and said well that doesn’t fit ..
It’s too big !
Dissatisfied all round !
JC
May 16, 2026
Reply from espayoequestrian.com
Hi Julie,
We are very sorry to hear you feel disappointed with your experience, as this is certainly not the level of service we aim to provide.
At busy trade events, we do always try to assist customers as quickly as possible, but we appreciate waiting can be frustrating. We pride ourselves on offering a high level of customer care, especially when it comes to helmet fitting, and all of our helmet fitting staff have a minimum of 10 years’ experience.
During fittings, we always check the helmet carefully and ask the customer to confirm they are happy with the feel and fit before purchase. However, we would hate for anyone to be left unhappy with their helmet and would really appreciate the opportunity to help resolve this for you.
Please do get in touch with us directly with your address details, so we can see how local you are to us, or whether we may be attending any upcoming events near you where we can assist further.
We are sorry we were not contacted before the review was left, as we would always want to be given the chance to put things right.
We look forward to hearing from you.
Kind regards,
Espayo Equestrian
The service was just great
The service was just great, the very friendly lady took her time to find the perfect Samshield helmet for my daughter and to adjust it perfectly to her head. Thank you very much! I would always buy again at Espayo!
May 15, 2026
Reply from espayoequestrian.com
Thank you for taking the time to leave your review Julia! We really appreciate it.
Espayo.
Reply from espayoequestrian.com
Thank you for taking the time to leave your review Hattie! We really appreciate it.
Espayo.
quick service
May 6, 2026
Advertisement
Great people with helpful advice!
May 5, 2026
Reply from espayoequestrian.com
Thank you for taking the time to leave your review! We really appreciate it.
Espayo.
Efficient and trustworthy
Ordered 2 KEP hats that weren't in stock yet, however the delivery only took less than 2 weeks which is great as I was initially told it could take over 2 weeks! Which is still fast considering they come from the manufacturer in Italy. Customer service was great, answered emails quickly and were super helpful. Products arrived in perfect condition. Overall a really good experience!
May 14, 2026
Reply from espayoequestrian.com
Thank you for taking the time to leave your review Izaro! We really appreciate it.
Espayo.
Excellent, prompt, efficient, friendly service!
This review is not really for the product I purchased, it is for the customer service. I was placing an international order, and for a helmet that was very specific on sizing for two different parts. Somehow, my size entries didn’t check when I placed the initial order, and someone immediately reached out to me to verify my sizes. They also let me know what to expect, and efficiently prepared my order and got it to me right away. They responded to my follow up questions immediately, and every message was helpful, thorough, and friendly. Would highly recommend placing your order with Espayo!
April 21, 2026
Reply from espayoequestrian.com
Thank you so much for your lovely review! We’re so pleased we could help with your international order and sizing, and we really appreciate your kind words about our customer service. Thank you for recommending Espayo!
Luxury equine product - 10/10 customer care
From the moment I purchased the item, exceptional customer service- communication and care second to none!
Advice and support offered to ensure the correct size received.
Extremely high quality products.
Would 100% recommend.
April 23, 2026
Reply from espayoequestrian.com
Thank you so much for your wonderful review! We’re delighted to hear you were happy with both the service and the quality of your order. It means so much to us that you would recommend Espayo — thank you again!
Advertisement
Espayo always delivers outstanding…
Espayo always delivers outstanding service and is hub to all of the best brands in our sport with only the highest quality. There’s no need to look anywhere else when you can shop at Espayo!!⭐️
April 22, 2026
Amazing customer service
The team are so great to deal with.
They helped me find exactly the right sizing and style of boot for me.
Very personal service.
April 21, 2026
Reply from espayoequestrian.com
Thank you for taking the time to leave your review! We really appreate it.
Espayo.
Advertisement
Super fast delivery
Super fast delivery. We had to email regarding our order as we were worried it might not make it in time. First class customer service who followed through on their promises that our order would arrive on time. Products were as described and well packaged.
April 8, 2026
Reply from espayoequestrian.com
Thank you so much for taking the time to leave your review! We are so pleased to hear you are happy with your products and our service! We really appreciate it.
Espayo.
My favourite store to buy Cavalleria…
My favourite store to buy Cavalleria Toscana breeches from. Easy to order and quick delivery
November 13, 2025
Reply from espayoequestrian.com
Thank you for taking the time to leave your review! We really appreciate it!
Team Espayo.
Fitting and product (Samshield hat) is…
Fitting and product (Samshield hat) is lovely, but it took almost 3 months between placing the order at London Olympia and its arrival. We would have bought locally had we realised the delay!
December 20, 2025
Reply from espayoequestrian.com
Hi,
Thank you so much for your feedback. We are really pleased to hear that you’re happy with the fit and the finished Samshield helmet.
I’m very sorry to hear your disappointment regarding the lead time, and I completely understand how the wait must have felt. As your helmet was fully custom made, including the laser name personalisation, it was produced entirely to your specification. Because of this, it wouldn’t have been something available to purchase directly or locally, as each custom helmet is made to order by Samshield.
When ordering at London Olympia, we do advise a lead time of around 12 weeks for all fully bespoke helmets, as they are handcrafted and produced in France. Your order was delivered within that timeframe, but I completely appreciate that it can still feel like a long wait when you’re excited for something so special.
As a small business, we genuinely care about every customer’s experience, and reviews have a huge impact on us. If you felt comfortable doing so, we would really appreciate if you might consider updating your review to reflect both the custom nature of the product and your satisfaction with the helmet itself as the lead time is completely outside of our control as a retailer.
Thank you again for your order and your support, it really does mean a lot to us.
Espayo.
Beautiful products
Beautiful products, arrived quickly. Real bonus they had the exact size in stock and available for quick delivery.
March 5, 2026
Reply from espayoequestrian.com
Thank you for taking the time to leave your review! Your feedback is greatly appreciated!
Espayo.
Advertisement
Really lovely products and great…
Really lovely products and great customer service
February 28, 2026
Reply from espayoequestrian.com
Thank you for taking the time to leave us a review! We really appreciate it!
Team Espayo
Excellent service
Excellent service, great customer service, will purchase again from them soon x
February 27, 2026
Reply from espayoequestrian.com
Thank you for taking the time to leave us a review! We really appreciate it!
Team Espayo
Super quick and great service!
February 25, 2026
Reply from espayoequestrian.com
Thank you for taking the time to leave us a review! We really appreciate it!
Team Espayo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.