elite Reviews 

The basic design of these units is poor so as to make fitting unnecessarily complex. The door station needs to be precisely positioned but no adjustable bracket is available. The instructions are at best sketchy. Technical are very helpful but need to be to solve all the basic flaws.

I've had two ESP Aperta doorbells for a couple of years. I am not impressed, but even more so when I changed to an Android phone. There is no functioning App. Customer services sent me to several other App sites, but the door bell is a few years old and is no longer supported.
I've a very expensive door bell, that sometimes rings!

Wouldn't connect. Tried 6 times and gave up. Technical help sharp and annoyed they were called. Wifi in my home is what is it, it's not like I can dig the road up just for a doorbell.

Bought and installed the esp aperta video intercom system. It looks great and was working for about a year when problems started. I took the back off the keypad to find it had lots of corrosion inside. I called them up to state what I had found, to be told it was out of warranty so they could do nothing. Now I live on the coast so I know things will corrode if not the correct IP rating or material. But this Is IP rated 55.
On this finding I wouldn’t recommend this system.

Purchased Aperta Wi-Fi Door Station 2 and, sadly, the product is virtually useless. I decided to hard wire the doorbell rather than rely upon wifi. When bell button is pushed the internal hard wired sounder rings immediately (as would any bell) but the phone app can take up to 2 minutes to ring / connect. I rang technical support and they said it workers fine in their office. I now gather that this is a standard reply! In sum, by the time it connects the caller has long gone.

Bought the APWIFIDSBLK2 doorbell and have regretted every since. Made so many calls to the tech dept. Quite apart from the signal dropping often and the time between the ring and answer the bracket supplied with unit is useles. As soon as a delivery pushes the button it falls off the wall. The clips does not secure the unit. I have tried every which way now have pieces of velcro until I replace it.

Staff are very rude and Ruthless.
I went into the store without a mask as was exempt, the staff was told on entrance to the store they wouldnt allow me in without a mask. They told me that was company policy. One staff specifically brought me a box of mask over when she damn well knew i suffer with aasthma and exempt.
Revolting behaviour. Would not shop at ESP ever!

The tech guy couldn’t have been any less helpful!

I bought 2 Aperta Wi-Fi Door Stations, over a year ago. Sadly I wish I had done just a little more research. They look good and are weather resistant.
However the software is poor. I am often locked out of the account. Only one person can receive notification of the doorbell, but most annoyingly the door bell keeps going for a minute.
The user manual is awful.
I tried asking ESP for advice but was told that was how they worked!

New Customer
Just signed up as a new customer, a very friendly chap called Jordan was the ESP rep and I've just saved over £180pa by switching! Hope the rest of the service is a good!

Very lovely man very friendly and made me laugh with his jokes cheered my day up his names was suraj

Poor after sales Service
I bought a nighthawk 12V LED floodlight (TSNH150), advertised as having an "amazing 50,000 hours usage life or up to 65 years at 2 hours per day.” After almost exactly 5 years and about 80 hours of intermittent use it "died". ESP didn't want to know - said the their guarantee was with the seller (TLC). TLC didn't want to know - their guarantee is 3 years with ESP!

4 hours no electricity....no calls despite being promised. No idea when it will be back on. Whole estate has been out. You'd think after 4 hours they would let customers have SOME idea as to what the hell is happening. Everything in fridge and freezer going off now. Having to move out to a friend's for the night cos it's too cold to stay and can't cook anything.
Ridiculous to be without any power for this long with NO information. Pretty disgusted at the lack of Service.

This company give a 3 year warranty which is NOT worth the paper it’s written on , the company is ESP UK but products are made in Malaysia extag3 3 year warranty lasts 16 months and it’s not the first unit to go wrong 😡 third world service from a so-called UK company

Switched my gas and electric to esp today, spoke to a very friendly adviser called Stephen Yates.
Fellow yorkshire man, very polite and helpful, very much a people person.
Thankyou for saving me some money Stephen 😊

Very rude, who would use such bad tactics to acquire customers. Stay away !

just signed up. no questions asked at the end i think Anthony explained everything i needed to know.

Ebrahim was very helpful and clear while explaining to me the advantages of the new tariff.
Hopefully this will be a good switch!
Thank you

Aperta WiFi product, APWIFIDS. The product offers an app available on Google play, however, this app is not available as Google play will not allow it on there site, so hence why you cannot see it.
ESP sent a link to the original aperta app from a site that was not secure.
The app then informed me of the unavailable of 5g, so esp said I had to alter the clients router setting. By now this was seemed a lot of messing around from a product that offered and was sold as easy installation.
I then tried the LAN connection method, which still didn't work, even swapping A and B connection methods.
Technical offered no product recall, refund and basically washed their hands of it, claiming, 'it works at our office'. So I am left with a client that is not happy, and I'm out of pocket.
A private software engineer has informed me, that if Google play takes down an app it is because it is from an unknown country, not secure and is of poor quality.
I am now not purchasing esp items for our installation work and am seeking a better product that actually spends money on their apps and properly test them before they go out to service. Extreme caution using esp apps.

Terrible products and terrible company. Contacted customer service with technical queries many times and was ignored. When the unit then failed due to it's poor design and I eventually got through to talk to someone they offered no support / replacement unit / replacement part, denied all responsibility and said there was nothing they could do. As a result they have lost a trade customer who used to install their systems into clients houses.