Essaro Design Reviews 

17
TrustScore 4 out of 5

4.0

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Company details

Written by the company

At Essaro Design, we believe that the right lighting has the power to transform the way people live, feel, and experience their homes. Our mission is to guide every customer in finding the perfect lighting solution that suits their space and style. We are committed to exceptional quality, timeless design, and sustainable choices, while delivering outstanding customer service every step of the way. Your satisfaction is at the heart of everything we do, and we're here to help you create a home you'll love for years to come.


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4.0

Great

TrustScore 4 out of 5

17 reviews

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1-star

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Replied to 100% of negative reviews

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4.0

All reviews

(17)

17 reviews in the last 12 months

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Rated 3 out of 5 stars

The order arrived with the wrong item

The order arrived with the wrong item, so I was a bit disappointed.

Thankfully, customer service responded quickly and sorted everything out without much hassle...3 stars because of the initial mistake, but I was happy with how it was resolved😊

August 27, 2026
Rated 5 out of 5 stars

The pendant light has made such a…

The pendant light has made such a difference above our dining table. I wanted something that would add a little character without making the room feel too busy and this was a great choice. The material looks beautiful in person and the light it gives off is soft but still bright enough for dinner. My husband installed it without much trouble. It has quickly become one of my favourite parts of the room.

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

I had a few technical questions before…

I had a few technical questions before buying and customer service answered everything clearly. The lamp arrived in perfect condition and installation was easier than expected. The light spreads evenly across the room. A dependable company based on my experience.

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

I normally hesitate when buying…

I normally hesitate when buying lighting online but this order worked out well. Delivery updates were consistent and the packaging protected everything properly. The lamp matched the photos and adds character to the room without dominating the space. I would happily order from Essaro again.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

The whole experience felt more premium…

The whole experience felt more premium than I expected. The website was clear and payment was simple. The package arrived carefully protected. Once installed the glass lamp created the soft inviting glow I had been hoping for. The three year warranty makes the purchase even more reassuring.

July 9, 2026
Unprompted review
Rated 3 out of 5 stars

Thank you team!

The wall lamp looks great now, but my delivery was delayed for over a week without any updates. Customer support apologized and kept me informed once I contacted them. In the end everything arrived safely and the quality is very good.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

There are plenty of attractive lights…

There are plenty of attractive lights online but many feel disappointing once they arrive. This ceiling lamp was the opposite. It feels solid and the details are carefully finished. The light fills the room evenly and the price felt fair for the quality.

July 16, 2026
Unprompted review
Rated 1 out of 5 stars

Masquerading as a Dutch business but…

Masquerading as a Dutch business but ships direct from China. Good takes several weeks to arrive and broken in box, very poor customer services and trying to get out of refunding. awful experience.

July 28, 2026
Unprompted review
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Reply from Essaro Design

Dear Customer,

We are genuinely sorry to read your review, as it does not reflect the efforts we made to resolve your case.

We responded to your emails, investigated the issue, and offered assistance throughout the process. Regarding the refund, we understand your frustration, but we cannot issue a full refund before the goods have been returned or the situation has been verified. This is a standard policy that helps protect both our customers and our business.

We also regret the damage that occurred during transit. Whenever a product arrives damaged, we work hard to provide an appropriate solution, whether that is replacement parts, a replacement product, or a refund in line with our policy.

While we respect every customer's opinion, we believe this one-star review does not fairly represent the communication and support we provided. Our goal has always been to resolve this matter professionally and fairly.

If you are still willing to work with us, our offer to help remains open. We would be happy to bring this case to a satisfactory conclusion.

Kind regards,

Rob
Founder, Essaro

Rated 3 out of 5 stars

I was excited when my pendant light…

I was excited when my pendant light arrived, but unfortunately the glass shade had a small crack. I contacted customer support right away and they responded much faster than I expected. They arranged a replacement without making the process complicated. The new lamp arrived in perfect condition and looks beautiful in my dining room. The issue was disappointing, but I appreciate how professionally they handled it.

July 25, 2026

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