Fairly easy to find parts for an ESSE 100 log burner, reasonably quick service. Only issue is the web site payments, I ended up paying twice, using an iPad, because after the sale it went back to pay... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I live in rented accommodation which has an Esse insert stove with back boiler. Chimney baffle and grate were both burned out. Could not source one in Ireland so went on to the Esse website and co... See more
Company replied
I purchased spare parts for my Esse wood-burning stove, replacing the grate and top baffle plate. The old parts were worn out and needed changing. The new ones fit perfectly, were easy to install, an... See more
Company replied
Fantastic! Yes it takes longer for items to arrive than Amazon, but this is a small company. When the parts did arrive for our old EC, I had to give Esse a call for advice on how to fit them. Greg was... See more
Company replied
Company details
- Fireplace Manufacturer
- Heating Equipment Supplier
- Kitchen Supply Store
- Manufacturer
- Stove Builder
- Wood Stove Shop
Written by the company
Since 1854, ESSE has been proudly handcrafting range cookers and stoves in Britain. Based in Barnoldswick, Lancashire, our skilled team continues a tradition of craftsmanship that spans over 170 years. Originally chosen by hotels, commercial kitchens, and homes across Europe, ESSE quickly earned a reputation for producing high-quality, reliable appliances. Today, we remain committed to this legacy, combining classic design with modern innovation to meet the needs of contemporary living. Every ESSE product is assembled by hand using British steel and cast iron. We prioritise UK-based suppliers wherever possible, ensuring quality and sustainability remain at the heart of our operation. Our current range includes electric and wood-fired cookers, as well as wood-burning and multi-fuel stoves. Innovations like the compact 600 electric range cooker and our cleanest-ever stove, the 175, showcase our commitment to performance, efficiency, and lasting quality. At ESSE, we don’t just build appliances, we build long-term relationships. Our goal is to offer not only products that stand the test of time, but also support and service that you can trust for life. ESSE Engineered for life, built for generations.
ESSE Owners Club
Welcome to the ESSE Family
ESSE provides you with everything you need to get started with your stove to enjoy your ESSE for many years to come. By visiting the ESSE website https://www.esse.com/owners-club/ you will find the latest news, tips, and tricks to get the best from your ESSE and exclusive recipes from top chefs for you to try at home.
Love your ESSE and it will love you back. Whether you need help with the maintenance of your stove, want to find the best way to store logs, or are having trouble lighting your stove, all the answers can be found at esse.com.
Since ESSE was founded in 1854 the world has seen a lot of change, but our values remain constant. Our mission is simple: to create stoves and cookers of outstanding quality that are the cleanest and most efficient on the market. ESSEs have been relied upon in some of the world's most demanding environments - from the Antarctic to Crimea, the Savoy, and royal residencies to Scottish bothies - we are confident they will stand up to the tests of your home.
Contact info
Ouzledale Foundry, Long Ing Lane, Barnoldswick, BB18 6BJ, Barnoldswick, United Kingdom
- +44 (0)1282 813235
- enquiries@esse.com
- www.esse.com
4.5
Excellent
543 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Customer services good but product less than expected
Good response from customer services helping with which kit to buy, but when the kit arrived I had to trim the pieces to get them to fit and there is no instruction in the kit or on the website.
July 4, 2026
Good customer service
Good customer service. Sent required part and clear instructions to repair the oven.
Nice that the ovens are built to be repaired and ESSE supports this.
June 29, 2026
Good firm and prices …
Very good delivery always have the parts that we need excellent prices
June 27, 2026
2 SIDES!
Good contact on phone with company. I was really pleased that they negotiated a display model for me because it made the model more affordable and Glen answered my various questions. I love the stove.
The difficulty I had was the 2 months long wait for delivery. I understood the stove was to be delivered the day after I moved house on April 23. In fact it came June 16. I had to wait 8 weeks!
June 16, 2026
Absolutely brilliant id have one in…
Absolutely brilliant id have one in every room if i could! We bought a Lightheart and i love it !
June 8, 2026
Good experience
Good communication, prompt delivery and product arrived well packaged
Would definitely use again
June 11, 2026
Great customer service
Had an issue with the front corroding on a fairly new 1000T. Contacted them expecting to be fobbed off. Was asked to send some photographs and a few hours later I was told that although the cooker was out of warranty, it should not have corroded so the front will be replaced free of charge. Which they duly did. Fantastic customer service, really pleased.
June 23, 2026
Unprompted review
Ordered one day delivered next day
Ordered one day delivered next day. Absolutely first class service.
Thank you.
June 8, 2026
Reply from ESSE
Thank you for taking the time to leave a review. Kind regards, ESSE
Reply from ESSE
Thank you for taking the time to leave a review. Kind regards, ESSE
Reply from ESSE
Thank you for taking the time to leave a review. Kind regards, ESSE
Correct product delivered on time
May 29, 2026
Reply from ESSE
Thank you for taking the time to leave a review. Kind regards, ESSE
Reply from ESSE
Thank you for your kind review. Kind regards, ESSE
It works really well and looks wonderful
May 23, 2026
ESSE stove installation.
They did a very good clean and professional job , we are very happy with the work that was carried out in connection with the installation of our ESSE Stove.Thank you .
May 6, 2026
Super prompt service and shipping of a…
Super prompt service and shipping of a spare part to Ireland with no delays at Customs - making the ESSE Ironheart a very viable alternative for Irish customers- thank-you
May 17, 2026
Easy to order through the Esse spares…
Easy to order through the Esse spares site, everything I needed was sent well packaged and arrived safely within 2-3days ,great communication from Esse and the courier keeping me up to date with my delivery, very pleased with Esse and would definitely buy again if I need to thank you very much.
May 10, 2026
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