Great that spares are available for our aga and this company is extremely knowledgeable and helpful. However I’ve deducted a star because P&P is far too expensive and cost much more than my order! It... See more
Company replied
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Product excellent and ordering process efficient and easy DPD a pain. Twice appeared but didn’t deliver because we were not in However they had safe place designated and neighbour identified for d... See more
Parcel arrived on time and was well packed, I ordered the handle for my ESSE100 door although I only needed the lever to operate the locking mechanism, I tried to fit the whole thing but it wouldn’t h... See more
Company replied
Once the model number of our stove was confirmed the replacement parts were quickly identified and ordered. Dispatch was as stated on the website but delivery details weren't clear, although the parts... See more
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Company details
- Fireplace Manufacturer
- Heating Equipment Supplier
- Kitchen Supply Store
- Manufacturer
- Stove Builder
- Wood Stove Shop
Written by the company
Since 1854, ESSE has been proudly handcrafting range cookers and stoves in Britain. Based in Barnoldswick, Lancashire, our skilled team continues a tradition of craftsmanship that spans over 170 years. Originally chosen by hotels, commercial kitchens, and homes across Europe, ESSE quickly earned a reputation for producing high-quality, reliable appliances. Today, we remain committed to this legacy, combining classic design with modern innovation to meet the needs of contemporary living. Every ESSE product is assembled by hand using British steel and cast iron. We prioritise UK-based suppliers wherever possible, ensuring quality and sustainability remain at the heart of our operation. Our current range includes electric and wood-fired cookers, as well as wood-burning and multi-fuel stoves. Innovations like the compact 600 electric range cooker and our cleanest-ever stove, the 175, showcase our commitment to performance, efficiency, and lasting quality. At ESSE, we don’t just build appliances, we build long-term relationships. Our goal is to offer not only products that stand the test of time, but also support and service that you can trust for life. ESSE Engineered for life, built for generations.
ESSE Owners Club
Welcome to the ESSE Family
ESSE provides you with everything you need to get started with your stove to enjoy your ESSE for many years to come. By visiting the ESSE website https://www.esse.com/owners-club/ you will find the latest news, tips, and tricks to get the best from your ESSE and exclusive recipes from top chefs for you to try at home.
Love your ESSE and it will love you back. Whether you need help with the maintenance of your stove, want to find the best way to store logs, or are having trouble lighting your stove, all the answers can be found at esse.com.
Since ESSE was founded in 1854 the world has seen a lot of change, but our values remain constant. Our mission is simple: to create stoves and cookers of outstanding quality that are the cleanest and most efficient on the market. ESSEs have been relied upon in some of the world's most demanding environments - from the Antarctic to Crimea, the Savoy, and royal residencies to Scottish bothies - we are confident they will stand up to the tests of your home.
Contact info
Ouzledale Foundry, Long Ing Lane, Barnoldswick, BB18 6BJ, Barnoldswick, United Kingdom
- +44 (0)1282 813235
- enquiries@esse.com
- www.esse.com
4.4
Excellent
510 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Missing part in Order..No Worries!!
Well it was missing one of the order parts but hey I love the brand and my log burning 990 cooker. Esse had no quibble/query on sending through the missing order part so bravo!! great customer services!!
February 12, 2026
Reply from ESSE
We apologise for the inconvenience. Thank you for taking the time to leave us a review. With kind regards, ESSE.
Reply from ESSE
Thank you.
Easy to use website and swift arival of…
Easy to use website and swift arival of product after order was confirmed. Payment by debit card was no problem.
January 30, 2026
While the part I needed was quite…
While the part I needed was quite expensive, customer service is very good. The people I speak to at Esse are always polite and friendly and knowledgeable. Thanks, Michael
February 4, 2026
Very quick efficient service.
January 27, 2026
Excellent customer service
Slight problem with fitting a new oven door latch, but this was resolved in full, quickly by the team at ESSE. Even the postage costs were refunded. Excellent customer service.
January 25, 2026
Technical assistance very helpful over…
Technical assistance very helpful over the phone. Problem sorted.
January 30, 2026
Very quick and easy just a phone call…
Very quick and easy just a phone call and it was all sorted Arrived a couple of days later
January 22, 2026
Esse brush is good quality.
The Esse brush I ordered is good quality and I’m pleased with my purchase. Esse sent my order out promptly but DPD failed to deliver on the allocated day, not Esse’s fault but still they were most helpful and the delivery issue was resolved satisfactorily. I would recommend Esse and will definitely purchase from them again.
January 29, 2026
Buyer beware if you live in Australia
Buyer beware if you live in Australia. Their after sales service is slow, cumbersome and extremely frustrating.
January 29, 2026
Reply from ESSE
Thank you for taking the time to leave feedback. We will review with our distributor how we can streamline things to improve the speed of our aftersales service in Australia. Kind regards, ESSE
Quick and easy service was very good
January 20, 2026
Easy ordering of spare parts
Easy web based ordering system for spares. Fast efficient delivery, met all my expectations
January 25, 2026
Ordered parts and they were delivered…
Ordered parts and they were delivered well packaged within a few days. Straight forward and simple
January 17, 2026
OK but expensive.
My replacement glass fitted well, but since I have out I could have had a piece cut to size at the local builders merchant for £15, instead of the £47 I paid for this one.
January 24, 2026
Reply from ESSE
Thank you for taking the time to provide feedback to help us improve our service. Kind regards, ESSE
Very good
Very good, well packed arrived in good time. Does exactly what it is supposed to do!
January 24, 2026
Good products, a little expensive
Good product, speedy delivery, some things a little expensive compared to competitors but overall a good experience.
January 14, 2026
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