Your customer service is helpful I have informed you several times by email that the last time I ordered 2 out of 5 jars of cream, they were chewed up, almost dried out and unusable. It was probably... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Extremely easy to order, but currency converter for overseas customers would be appreciated as last minute price hike can be a killer.
Essence of Argan produces top-class products. They keep us informed as to the status of our order. When the order is unable to be fulfilled for whatever reason, they are quick to refund our purchase m... See more
This is my 2nd order of 3 jars.. amazing product, I stopped all my other facial products, with exception of my Clinique moisturizer & soap….. just to see if it worked.. my laugh lines started get... See more
Company details
- #20 of 20 best companies in Cosmetic Products Manufacturer
Written by the company
Essence of Argan is an American-French-Moroccan, cosmetic company with offices in Miami, FL. Our goal is to share this miraculous 100% Pure Moroccan Argan oil
Contact info
EssenceOfArgan.com, 201 NW 22nd Ave Suite 100, 33311, Fort Lauderdale, United States
- +13058594493
- customerservice@essenceofargan.com
- essenceofargan.com
3.8
Great
286 reviews
Replied to 28% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SCAM! AVOID AT ALL COST!
AVOID AT ALL COST!! This company is a total scam targeting the elderly and vulnerable (usually via sponsored Facebook targeting) with a nasty “Free Trial” subscription con that immediately leads to extortionate continued charges for items not ordered or wanted. Very clever set up and just try cancelling anything! They make it as difficult as possible. Let your bank/card company deal with these fraudsters.
May 15, 2024
Unprompted review
Advertisement
Try putting advertising in clear and…
Try putting advertising in clear and understandable terms. I have had to pay out money I couldn't afford because i misunderstood the advertisment.
I will not be purchasing any more of your product for this reason.
May 1, 2024
Reply from Essence of Argan
Hi ,
Thank you for taking the time to leave us a review. We value your opinion and always strive to improve our products based on your feedback. As a token of our appreciation, we’re offering a special reward for sharing your thoughts, you can enjoy 25% discount on all your future orders, just use the promo code "ARGANLOVE".
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 3138 2261
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904
We are looking forward to hearing from you.
Expensive and hard to cancel
Trial products arrived and I tried to cancel subscription via email- they said use chat or call. I used chat - they said call. You cannot cancel for free. You are charged whether you keep the trial products or not. Customer care was a joke. Products are overpriced and they're just trying to trap you. Stay clear.
May 13, 2024
Unprompted review
Reply from Essence of Argan
Hi ,
Thank you for taking the time to leave us a review. We value your opinion and always strive to improve our products based on your feedback. As a token of our appreciation, we’re offering a special reward for sharing your thoughts, you can enjoy 25% discount on all your future orders, just use the promo code "ARGANLOVE".
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 3138 2261
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904
We are looking forward to hearing from you.
The price tripled and then some
The price tripled and then some. When I told them I was going to put a stop payment on my credit card they said I didn't read the contract. My trial order ended up costing me over 250.00.Do yourself a favour and buy your cream from your local pharmacy...the price you see is the price you pay! This is a true scam!!
April 28, 2024
Unprompted review
Reply from Essence of Argan
Hi ,
Thank you for taking the time to leave us a review. We value your opinion and always strive to improve our products based on your feedback. As a token of our appreciation, we’re offering a special reward for sharing your thoughts, you can enjoy 25% discount on all your future orders, just use the promo code "ARGANLOVE".
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 3138 2261
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904
We are looking forward to hearing from you.
Worth the trial price
Worth the trial price
Even after reading the bad reviews, soething about it sounded good and I have had no regrets about buying the cream and the serum for a good trial price.
The cream and serum are very nice products, no bad reactions or breakouts of spots, soaks nicely into my skin. I was curious about cancelling too which I did, not because I didn't like the product but because I didn't want to be committed to buying it all the time and the process was simple and uncomplicated with no further charges being made either. All in all it has been a good experience for me.
April 24, 2024
Unprompted review
Reply from Essence of Argan
Hi ,
Thank you for taking the time to leave us a review. We value your opinion and always strive to improve our products based on your feedback. As a token of our appreciation, we’re offering a special reward for sharing your thoughts, you can enjoy 25% discount on all your future orders, just use the promo code "ARGANLOVE".
All of our customer service lines are working and we also have a chat with us button on our website.
USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 3138 2261
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904
We are looking forward to hearing from you.
Advertisement
Highly recommended
I highly recommend the product to all. I used the cream and it's very effective. Try .
April 8, 2024
Unprompted review
Reply from Essence of Argan
Dear Muni,
We have noticed the review you wrote on Trust Pilot and would like to connect with you regarding the issue you faced.
Our company takes customer satisfaction seriously, and we aim to resolve the matter with you as soon as possible. To make things right with you, we would appreciate the opportunity to discuss the matter.
We will ship you a gift and process refunds to compensate for the confusion. Please know that we have been sending emails to you, but they might have landed in your SPAM folder, as we have no control over email filtering.
To contact us, kindly send us a private message with your email address or phone number.
Alternatively, you can reach us through our customer service numbers or use our chat feature available on our website. Here are our contact details:
We also have a chat feature available on our website. https://essenceofargan.com/pages/contact
USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 31382420
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904
We look forward to hearing from you and resolving this matter as soon as possible.
Zero Stars if Possible
I haven’t even had a chance to try it out. I started the free trial 3/28 and the company had been attempting to charge my account $204 since the 12th day. I made two attempts via chat (if you can get someone to reply in a timely manner) and the first person did not cancel my subscription but asked me to keep the items at $20 each. So I’m not sure why they charge $204. Also said I would have to pay to ship it back to them if I don’t want to keep it. I asked them to send me the contract that I allegedly signed where I agreed to pay $204, agreed to pay to ship back and agreed to pay on the 12th day not the 14th. They continued to refuse to send me anything. So my suggestion would be to buy organic Argan oil from Amazon for $20 and save yourself the hassle. The products might be good I have no idea because I didn’t even have a chance to try it out before I had this horrible experience. But this was enough for me
to not trust them and not want to try their products. Finally after a second attempt and advising that I will be filling a bbb complaint against the company, they finally cancelled. They are definitely predatory and I would stay away. Not sure where any positive reviews are coming from, must be from employees or family members.
April 12, 2024
Unprompted review
Reply from Essence of Argan
Hi ,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 3138 2261
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904
We are looking forward to hearing from you.
The company is a joke gives you the…
The company is a joke gives you the terms and conditions after
April 6, 2024
Unprompted review
Reply from Essence of Argan
Hi,
We have noticed the review you wrote on TrustPilot and would like to connect with you regarding the issue you faced.
Our company takes customer satisfaction seriously, and we aim to resolve the matter with you as soon as possible. To make things right with you, we would appreciate the opportunity to discuss the matter.
To contact us, kindly send us a private message with your email address or phone number.
Alternatively, you can reach us through our customer service numbers or use our chat feature available on our website. Here are our contact details:
We also have a chat feature available on our website. https://essenceofargan.com/pages/contact
USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 31382420
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904
We look forward to hearing from you and resolving this matter as soon as possible.
This company reached out to me after I…
This company reached out to me after I wrote a negative review saying that they would like to talk to me after I have tried several times before. Now that I’ve reported them to the fraud department and told people my story and I saw their post on Facebook for people to buy their products. I commented on their post and warned others from being scammed and to watch their bank accounts as they charge more than what they tell you as well as go by other names as well. I saw their post again and I am NOT surprised but they blocked me from writing a negative post again. It just goes to show you how they obviously have done this before in order to block someone’s true opinion. Protect yourself from this company. Protect your bank account and please people be careful. Essence of Argan is a scam!!!
March 28, 2024
Unprompted review
Reply from Essence of Argan
Hi ,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 3138 2261
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904
We are looking forward to hearing from you.
Advertisement
As with many of the other reviews
As with many of the other reviews, I opted to “Pay for Shipping” only item. I received the product in a timely fashion and I actually like it.
I DON’T like the fact that buried deep within the product description is the aviso of a subscription. Fortunately, for me, I used a prepaid card that had insufficient funds to cover the (surprise) subscription. I was dismayed to realize my folly. Rechecked the website and began the process of cancelling the subscription. At time of writing, attempts to charge me for the product/subscription continue. I have used the website “Easy Cancel”, telephoned customer service and have sent a number of emails. When I finally receive confirmation of the subscription cancellation I will update.
I have reported my card as STOLEN and it has been cancelled.
The bottom line is: BUYER BEWARE. This legitimate company comes very very close to operating a scam through its subscription model.
And once again, if something seems too good to be true, then it IS TOO GOOD TO BE TRUE!
Update: I have not received any notification (by email) from this company with regard to the cancelled subscription other than my original attempt to use the “easy cancel” on their website. Also, there has been no email “inviting” me to reinstate the subscription.
It’s a shame really because I found the product (CaviArgan) is quite good. Their marketing strategy is NOT.
Another update (in response to Essence of Argan reply)
I appreciate that the company has reached out with this offer. To be clear, I have checked my SPAM folder, in which there is NO communication from Essence of Argan. Also, to be clear, I was NOT charged for un received goods. Attempts were made to charge my credit card, however it had insufficient funds to cover the attempts due to the fact that it was a prepaid card.
March 8, 2024
Unprompted review
Reply from Essence of Argan
Dear Carter,
Our company takes customer satisfaction seriously, and we aim to resolve the matter with you as soon as possible. To make things right with you, we would appreciate the opportunity to discuss the matter.
We will ship you a gift and process refunds to compensate for the confusion. Please know that we have been sending emails to you, but they might have landed in your SPAM folder, as we have no control over email filtering.
To contact us, kindly send us a private message with your email address or phone number.
Alternatively, you can reach us through our customer service numbers or use our chat feature available on our website. Here are our contact details:
We also have a chat feature available on our website. https://essenceofargan.com/pages/contact
USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 31382420
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904
We look forward to hearing from you and resolving this matter as soon as possible.
Reply from Essence of Argan
Hi Beth,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 3138 2261
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904
We are looking forward to hearing from you.
I broke all over my face
I broke all over my face. I shipped it back and they still send me more. I spoke to someone on the phone to say if you don't stop I will have my attorney contact you.
April 1, 2024
Reply from Essence of Argan
Hi Martha,
We have noticed the review you wrote on TrustPilot and would like to connect with you regarding the issue you faced.
Our company takes customer satisfaction seriously, and we aim to resolve the matter with you as soon as possible. To make things right with you, we would appreciate the opportunity to discuss the matter.
We can ship you a gift and process refunds as compensation. Please know that we have been sending emails to you, but they might have landed in your SPAM folder, as we have no control over email filtering.
To contact us, kindly send us a private message with your email address or phone number.
Alternatively, you can reach us through our customer service numbers or use our chat feature available on our website. Here are our contact details:
We also have a chat feature available on our website. https://essenceofargan.com/pages/contact
USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 31382420
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904
We look forward to hearing from you and resolving this matter as soon as possible.
Advertisement
Their products are great will love to…
Their products are great will love to buy again and again
April 1, 2024
It works a lot faster than many other…
It works a lot faster than many other brands! Having used it for about a year I've witnessed firsthand the transformative effects it had on my skin!
February 28, 2024
Unprompted review
The Organic Moroccan Argan Oil.
The Organic Moroccan Argan Oil is wonderful at skin rejuvenation. I have been using it for over 3 years and my facial wrinkles are minimum for an 82 year old. Everyone says I look much younger.
March 2, 2024
The Essence of Argan oil is beautiful
The Essence of Argan oil is beautiful. I have been using it for a long time at 76 years young I have no wrinkles on my body.
February 3, 2024
Advertisement
You took my rent money
You took my rent money. I'm a disabled senior. I only had your product for 3 weeks, didn't even have a chance to see if it worked, let alone want more. I never signed up for a subscription. You didn't even ask about my opinion of your product before you charged me for more. Your fine print is way too small for aging eyes. This is a scam. I'm contacting the BBB.
February 29, 2024
Reply from Essence of Argan
Hi ,
We have noticed the review you wrote on TrustPilot and would like to connect with you regarding the issue you faced.
Our company takes customer satisfaction seriously, and we aim to resolve the matter with you as soon as possible. To make things right with you, we would appreciate the opportunity to discuss the matter.
We can ship you a gift and process refunds to compensate for the confusion. Please know that we have been sending emails to you, but they might have landed in your SPAM folder, as we have no control over email filtering.
To contact us, kindly send us a private message with your email address or phone number.
Alternatively, you can reach us through our customer service numbers or use our chat feature available on our website. Here are our contact details:
We also have a chat feature available on our website. https://essenceofargan.com/pages/contact
USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 31382420
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904
We look forward to hearing from you and resolving this matter as soon as possible.
Favorite Serum
I fell in Love with this product it showed amazing results and fast. The Vitamin A, C, E serum was my favorite.
February 13, 2024
Perfect for aging
Essence of Argan oil, a life saver! I absolutely love these products for myself and my wife! I lost my pigmentation and couldn't believe how this worked!
February 19, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.