I’ve placed two separate orders with this store. One through their eBay shop and another directly from their website (order number #47916). Both experiences were excellent. Each order arrived the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Some of the kit I was ordering was not in stock, therefore had to pre order. The lead time was 7 - 10 days. However I was notified after a bout 5 that the kit had arrived and was delivered 2... See more
Company replied
Essential Photo&Video are my first choice go to place for all my studio kit - great prices, great promotions, fast delivery, excellent service. A big thing is that the quality of the kit is always go... See more
Company replied
Easy to make purchase, great delivery and an awesome product. Managed to overcome the install of my Insta360x4 to the boom on my Supernova racing/sailing dinghy when I couldn’t find anything else to... See more
Company replied
Company details
Written by the company
A British company based in Birmingham, EssentialPhoto & Video specialises in studio lighting equipment and accessories for photography and videography industries. Our range includes studio flash, continuous/LED lighting, light modifiers, stands, backgrounds and much more. An Official Partner with Godox, we also stock a huge range of Godox lighting and accessories, including the brand new KNOWLED range of professional TV and Film video lighting. We offer first class service on amazing products, but if you have had a negative experience with your order, please don't hesitate to get in touch with our Customer Support team at info@essentialphoto.co.uk and we will do our best to make your experience 5-star!
Contact info
EssentialPhoto & Video, 48 Brick Kiln Street, DY5 1JG, Brierley Hill, United Kingdom
- 01215523113
- info@essentialphoto.co.uk
- essentialphoto.co.uk
4.5
Excellent
1K reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from EssentialPhoto & Video
Hi Alan, thank you so much for your positive review! We’re so glad to hear how smooth your experience was with us! Your feedback is greatly appreciated, and we’re looking forward to serving you again soon!
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Great customer service!
Great service had to email as I accidentally pre-ordered and staff were really helpful to resolve and refunded and advised new product. Thanks!
August 1, 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Mia, thank you so much for your positive review! We’re glad to hear how helpful our team were with dealing with your requests. Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Quick delivery and good communication…
Quick delivery and good communication from the team. Always a reliable company to purchase from.
September 2, 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Neil, thank you so much for your positive review! We’re glad to hear you’ve enjoyed ordering with us and we’re always happy to help you! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
First class service
First class service - directed me to exactly what I needed. Ordered online, prompt delivery with upto date communication by email, throughout the entire process.
September 3, 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Michael, thank you so much for your positive review! We’re pleased to hear you’ve had such a great experience shopping with us! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Easy to make purchase
Easy to make purchase, great delivery and an awesome product. Managed to overcome the install of my Insta360x4 to the boom on my Supernova racing/sailing dinghy when I couldn’t find anything else to do the job.
Now great footage to edit of .me enjoying my fave sport…..if only it’d make me float quicker 😂
August 6, 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Frank, thank you so much for your positive review! We’re pleased to hear how much you’re loving your new purchase! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
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Multiple Item Order
Some of the kit I was ordering was not in stock, therefore had to pre order.
The lead time was 7 - 10 days.
However I was notified after a bout 5 that the kit had arrived and was delivered 2 days later.
The first number of items arrived within 2 days of the order being placed.
I would say that Essential are a great company to deal with.
Communication is excellent.
All items arrived securely packaged and via a reputable courier.
More importantly all item covered by a UK guarantee.
August 12, 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Kevin, thank you so much for your positive review! We’re thrilled you’ve had a great experience with us, and we are happy to assist you with any new equipment you’re looking for in the future! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Knowledge and Experienced team
I had a few queries ahead of my purchase and the knowledge and experience between the team that I spoke to was great. Very informative and willing to help.
August 7, 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi DJB, thank you so much for your positive review! We’re glad to hear you had such a positive experience with your purchase from start to finish! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Fast delivery
Fast delivery, great website and found my item with ease.
August 7, 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Joel, thank you so much for your positive review! We’re thrilled to hear you’ve had such great experiences making purchases with us and that our courier has been stress-free too! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
GREAT SERVICE AND WIDE RANGE OF…
GREAT SERVICE AND WIDE RANGE OF EQUIPMENT FOR REASONABLE PRICES
September 5, 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Simone, thank you so much for your positive review! We’re thrilled to hear you’ve had such great experiences making purchases with us! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
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Disappointing customer service
I placed a large order not all items in stock but feedback and contacting customer service was difficult and disappointing
My order was placed on 4/8/25 with expectation that goods would be shipped early following week based on phone call with a technical advisor. About 20 mins after placing order I called again to try and add another item to my order. Not possible would need to place separate order and pay additional shipping. This additional Order was placed with another supplier who had no shipping charge due to the poor response from CS agent. Phoned chasing order to be advised goods out of stock. Heard nothing else about order till 20/08/25 when invoice was sent and the order eventually arrived.
August 14, 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi George, thanks for your review. We're very sorry to hear you've had a negative experience shopping with us. I can see that your order was received last month, though I'm unable to find any email correspondence from yourself with our team. If you could provide some more information on the issues you experienced when reaching out we'd be more than happy to take a further look into this for you.
Update: Thank you for providing some further information on your experience. Please be assured that our team did reach out via the email on your order on Aug 5 at 10:58 AM to let you know which items were out of stock for your purchase, and when we were expecting these to arrive. Regarding the second order placed, we do apologise for any inconvenience with being unable to combine or amend these. We do offer the ability to add items to a previously placed order where possible, however as this was during our busy Summer Sale event, our team would have been unable to do this for you at this time. We hope you understand.
Great products from a great store
Range of products and price point were excellent. Not everything was in stock (which was made clear at point of order), but deliveries were fast when the products were there to ship and communications were excellent throughout.
August 19, 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Andy, thank you so much for your positive review! We’re thrilled to hear you’re happy with your experience shopping with us! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Excellent price for amazing gear
Excellent price for an amazing bit of kit. Process was super easy. Thanks for using DPD to deliver!
August 13, 2025
Unprompted review
Reply from EssentialPhoto & Video
31/10/25 - Hello Rhi! We're very happy to let you know that you've been drawn as the winner of our review random prize draw! This means you've won £250 in rewards points to be added to your website account. Congrats! Please email us at info@essentialphoto.co.uk before 14th November to redeem this. If we receive no reply by 14th, please be aware that we may pick another winner.
Hi Rhi thank you so much for your positive review! We’re thrilled to hear you’re happy with your experience shopping with us and you’re happy with our courier delivery! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Excellent service and fast delivery.
September 5, 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Mr Baker, thank you so much for your positive review! We’re thrilled to hear you’re happy with the service we’re providing! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
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Stress free easy transaction.
August 28, 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Brian, thank you so much for your positive review! We’re thrilled to hear you’re happy with the service we’re providing! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Reply from EssentialPhoto & Video
Hi Mark, thank you so much for your positive review! We’re happy to hear about your great experience shopping with us! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Good pricing
Good pricing, prompt delivery! Great for specific items. Will use again!
August 1, 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Dan, thank you so much for your positive review! We’re thrilled to hear you’re happy with our products and our delivery! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Great store, competitive pricing and amazing service
I’ve placed two separate orders with this store. One through their eBay shop and another directly from their website (order number #47916).
Both experiences were excellent. Each order arrived the very next day, which was very handy. The items were very well packaged, showing they take care to ensure everything arrives safely. On top of that, their prices are very reasonable compared to other sellers.
Overall, fast shipping, great packaging, and fair pricing. I’ll definitely be ordering again when it comes time to upgrade my lighting setup!
August 25, 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi there, thank you so much for your positive review! We’re thrilled to hear you’re happy with the service we’re providing and how prompt we’ve been with your orders! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
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The Godox iT30pro is a fabulous flash…
The Godox iT30pro is a fabulous flash with many features and works on or off the camera with other flashes like the iM30F flash. I am currently waiting for the Godox riser which is taking some time as these products are in high demand. It is very portable and with the internal battery you can get a few hundred shots with one charge.
September 5, 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Dave, thank you for your review. We're glad to hear you're happy with your iT30Pro flash. The Godox hotshoe riser is a brand new product which is why we're still awaiting stock of this, but please be assured that this will be dispatched out as soon as we receive the first shipment.
However we're very sorry to hear that your experience has been negative. If you could provide some more information on the issue you've experienced we'd be happy to pass this feedback to the team?
The ordering process was…
The ordering process was straightforward. The items was despatched on the date advised.
September 1, 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Adedapo, thank you so much for your positive review! We’re thrilled to hear you’re happy with how easy placing an order has been with us! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Quality & Delivery
One of the reasons I use Essential Photo & Video is that the quality of there products are fantastic & never had an issue of the multiple products that I've bought. The delivery is always on time & well packaged which is really important when you are buying expensive products
June 18, 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Mervyn, thank you so much for your positive review! We’re thrilled to hear you’re happy with the service we’re providing! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
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