Essex Clear Ears Reviews 

522
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the welcoming atmosphere and describe the team as exceptionally professional, kind, and deeply attentive to individual hearing needs. Reviewers often mention how patient the staff are when answering questions, ensuring that every procedure is fully understood and never rushed. The service provided is widely praised for being efficient, thorough, and completely painless, leaving people feeling extremely grateful for the effective solutions they receive. Additionally, consumers truly appreciate the excellent user experience, noting that booking appointments is seamless, websites are easy to navigate, and aftercare programs are comprehensive.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their welcoming attitude, thorough... See more

Service

People report positive experiences with service, frequently praising the friendly, professional, and thorough... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a clear and easy to use... See more

Customer service

Reviewers highlight high satisfaction with customer service, consistently praising the expert care, helpful... See more

Product

Reviewers express great satisfaction with their hearing aids, highlighting a fantastic experience finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was recommended to Essex Clear Ears by a friend and was surprised by how clear my ears were after being syringed. I've been going through this procedure every 3 to 4 months for a great many years in v... See more

Company replied

Rated 5 out of 5 stars

My mother and I both recently attended Essex Clear Ears for a six monthly check of our new hearing aids. This was slightly earlier than planned, but mum (aged 90) was having some minor difficulties.... See more

Company replied

Rated 5 out of 5 stars

I thought I was going deaf till I visited Essex Clear Ears Was made very welcome. Spoke to the operative who asked several questions before starting the procedure with hardly any discomfort just a li... See more

Company replied

Rated 5 out of 5 stars

I have used clear ears for a number of years now and have a hearing aid fitted which came with a complete follow up program which included free wax removal hearing test and installing any recent updat... See more

Company replied


Company details

  1. Audiologist
  2. Deaf Service
  3. Hearing Aid Repair Service
  4. Hearing Aid Store
  5. Home Health Care Service

Written by the company

With over 19 years of audiology experience in the NHS and private services, Essex Clear Ears offers ear wax removal, hearing assessments and hearing aid provision with a personal touch. Developing a complete care package for your ears! Appointments can be booked at our clinic in Rayleigh, Essex or in the comfort of your own home.


Contact info

5.0

Excellent

TrustScore 5 out of 5

522 reviews

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5.0

All reviews

(522)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good manner

Good manner, gentle, no pain.

December 16, 2024
Essex Clear Ears logo

Reply from Essex Clear Ears

We're pleased to hear you were comfortable during the procedure! Thank you for the review and we hope you seen you again :)

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Rated 5 out of 5 stars

There's no where better than 'hear'!

Very friendly staff, very helpful and wouldn't hesitate going back.

So glad I found this place.

December 18, 2024
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

We're delighted to hear you had such a positive experience with our team! Thank you so much for your kind words - we're glad you found us too!

Rated 5 out of 5 stars
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for you kind words! We're thrilled to hear that you had a positive experience with our aftercare service. Providing ongoing support is just as important to us as the initial visit and so its good to hear that we've met your expectations! We truly appreciate the feedback :)

Rated 5 out of 5 stars

Pain-free ear wax removal

The person who came to visit me was friendly polite and efficient and on time

November 11, 2024
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Reply from Essex Clear Ears

Thank you for your lovely feedback! We're pleased to hear that your visit went smoothly :)

Rated 5 out of 5 stars

I was able to get a same day…

I was able to get a same day appointment.

October 24, 2024
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Reply from Essex Clear Ears

Thank you for the kind review, we really appreciate it! We're glad to hear that you were happy with the service provided :)

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Rated 5 out of 5 stars

A Big Thank You to Mitch and the Team…

A Big Thank You to Mitch and the Team at Essex Clear Ear!
I can't express enough gratitude to Mitch and the entire staff at Essex Clear Ear. Every visit is an absolute pleasure! Their friendliness, efficiency, and genuine care make the experience so refreshing. They go above and beyond to ensure you're comfortable, and it's clear that customer service is their top priority.
If you're looking for top-notch ear care, look no further! I wholeheartedly recommend Essex Clear Ear to anyone in need of a professional, reliable service.

October 23, 2024
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you so much for your kind words! We're glad to hear that you had a positive experience with our team. We are truly grateful for your continued trust and support. It means a lot to know how pleased you are and I will be sure to let the rest of the team know! We look forward to seeing you again soon :)

Rated 5 out of 5 stars

Very professional .

Very professional.

October 3, 2024
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your review, we are pleased you were happy with the service you received!

Rated 5 out of 5 stars

Essex Clear Ears is the only place to go for hearing aids and audiology services

I’ve visited Essex Clear Ears a handful of times since my initial appointment earlier this year. The staff, especially the audiologist, Mitch, have always been really friendly, helpful and patient. When it came to looking at buying hearing aids, I was given a pair to trial and there was no upselling or pressure to buy, I was also offered a second pair to trial if needed. Essex Clear Ears approach of suggesting/trialling products that were the best fit for my hearing loss, rather than flogging the products with the highest price, is really refreshing and does not happen enough which is why I was happy to buy my hearing aids from them. Lastly, my new hearing aids are amazing (with Mitch's expert fine tuning) and they’ve have had such a positive and powerful effect on my quality of life.

August 14, 2024
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Reply from Essex Clear Ears

Thank you for your lovely review, I will certainly pass the comments on to Mitch! We are so pleased that you have been happy with the service you have received, and that your new aids have had such a positive effect.

Rated 5 out of 5 stars

Very efficient service

Very efficient service. On time and carried out very professionally and done in no time! Thank you.

September 24, 2024
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Reply from Essex Clear Ears

Thank you for your review, we are so pleased you were happy with the service you received!

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Rated 5 out of 5 stars

Friendly and efficient service

Friendly and efficient service offering a more personal service than the major high street companies.
Excellent prices too.

September 23, 2024
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your review, we are so pleased you were happy with the service you received!

Rated 5 out of 5 stars

Excellent service!

My mum was made to feel very at ease. The service we received was excellent from start to finish. She has the peace of mind that she can go back whenever she needs to.

July 30, 2024
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your review, we are so pleased you and your Mum were happy with the service!

Rated 5 out of 5 stars

I always get great service at their…

I always get great service at their place but following major surgery Mitch did a home visit
Can't recommend these guys enough

September 14, 2024
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Reply from Essex Clear Ears

Thank you for your lovely review, it is always a pleasure to see you!

Rated 5 out of 5 stars

Do just what they say

Do just what they say, always turn up on time and do a very good job,

September 2, 2024
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your review! We are glad you were happy with the service you received.

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Rated 5 out of 5 stars

Walked strait in and didn't have to…

Walked strait in and didn't have to wait,was assesable for my walking frame.The man I saw was friendly and talked me through procedure and allowed my carer to sit in.Treatment was effective.Will be using again and highly recommend.

August 18, 2024
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for such a lovely review, we really appreciate it! It's good to hear that you were pleased with the service provided and we look forward to seeing you again

Rated 5 out of 5 stars

Professional And informative

Professional And informative

August 20, 2024
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Reply from Essex Clear Ears

Thank you for the kind review, we are very grateful! We're pleased to see that you are happy with the service provided

Rated 5 out of 5 stars

Efficient

Efficient. Courteous. Reasonably priced

August 22, 2024
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for review! We're pleased to hear that you were happy with the service provided :)

Rated 5 out of 5 stars

Had to get emergency appointment

Had to get an emergency appointment.....no problem all was sorted out. Thank you Essex clear Ears

August 19, 2024
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind review! We're glad that your problem was helped quickly and all got sorted during your visit. Please don't hesitate to reach out if you ever need us again - your health and peace of mind are always our priority!

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Rated 5 out of 5 stars

Informative

Informative, efficient and thankfully effective.
Many thanks

July 26, 2024
Essex Clear Ears logo

Reply from Essex Clear Ears

We are very grateful for your kind review! We're happy to hear that you were pleased with the service provided :)

Rated 5 out of 5 stars

Timely

Timely, pleasant and polite and informative

July 15, 2024
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Reply from Essex Clear Ears

Thank you for the review! Your feedback means a lot to us and we're always here if you anything in the future :)

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