Essex Clear Ears Reviews 

522
•
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the welcoming atmosphere and describe the team as exceptionally professional, kind, and deeply attentive to individual hearing needs. Reviewers often mention how patient the staff are when answering questions, ensuring that every procedure is fully understood and never rushed. The service provided is widely praised for being efficient, thorough, and completely painless, leaving people feeling extremely grateful for the effective solutions they receive. Additionally, consumers truly appreciate the excellent user experience, noting that booking appointments is seamless, websites are easy to navigate, and aftercare programs are comprehensive.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their welcoming attitude, thorough... See more

Service

People report positive experiences with service, frequently praising the friendly, professional, and thorough... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a clear and easy to use... See more

Customer service

Reviewers highlight high satisfaction with customer service, consistently praising the expert care, helpful... See more

Product

Reviewers express great satisfaction with their hearing aids, highlighting a fantastic experience finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was recommended to Essex Clear Ears by a friend and was surprised by how clear my ears were after being syringed. I've been going through this procedure every 3 to 4 months for a great many years in v... See more

Company replied

Rated 5 out of 5 stars

My mother and I both recently attended Essex Clear Ears for a six monthly check of our new hearing aids. This was slightly earlier than planned, but mum (aged 90) was having some minor difficulties.... See more

Company replied

Rated 5 out of 5 stars

I thought I was going deaf till I visited Essex Clear Ears Was made very welcome. Spoke to the operative who asked several questions before starting the procedure with hardly any discomfort just a li... See more

Company replied

Rated 5 out of 5 stars

I have used clear ears for a number of years now and have a hearing aid fitted which came with a complete follow up program which included free wax removal hearing test and installing any recent updat... See more

Company replied


Company details

  1. Audiologist
  2. also in
  3. Deaf Service
  4. Hearing Aid Repair Service
  5. Hearing Aid Store
  6. Home Health Care Service

Written by the company

With over 19 years of audiology experience in the NHS and private services, Essex Clear Ears offers ear wax removal, hearing assessments and hearing aid provision with a personal touch. Developing a complete care package for your ears! Appointments can be booked at our clinic in Rayleigh, Essex or in the comfort of your own home.


Contact info

5.0

Excellent

TrustScore 5 out of 5

522 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(522)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick and easy

Very quick and easy. Seen almost immediately and very thorough

April 22, 2024
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for the review, we really appreciate it! We’re pleased to hear that you were happy with the service provided :)

Advertisement
Rated 5 out of 5 stars

Went in with suspected swimmers ear

Went in with suspected swimmers ear. Was advised to take a spray for 7 days to help clear up the infection. Mitch was very knowledgeable and he checked both my ear drums for damage and luckily they were both OK which was a relief. He asked me to book another appointment for 10 days time to make sure infection had cleared then to hopefully clear some debris he could see in my problem ear. Overall I was very impressed with the service and the clinic and its comforting to know they are at the end of my road(basically) because I do have alot of ear problems!

April 17, 2024
Essex Clear Ears logo

Reply from Essex Clear Ears

Wow! Thank you very much for such a lovely review. I’ll be sure to pass this onto Mitch :)

Rated 5 out of 5 stars
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind words! We are thrilled to hear that you were pleased with the service provided :)

Advertisement
Rated 5 out of 5 stars

Another satisfactory visit

Attended my 12 month hearing aid follow-up. Courteous, professional, thorough and expert treatment throughout. If you're thinking about making an appointment, don't.....just do it! 100% recommended.

April 4, 2024
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for such a lovely review, we really appreciate it! We’re happy to hear that you were pleased with the service provided :)

Rated 5 out of 5 stars

Professional

Prompt attention, courteous, helpful. Listened carefully. Professional and thorough. Cleared my ears; thank goodness I can hear again!

April 4, 2024
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for the kind review, we really appreciate it!

Rated 5 out of 5 stars

Delighted

Promp, courtious, and profesional.
Using Microsuction, got both ears clear in no time at all.
Delighted.

March 27, 2024
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for the review! We’re glad to hear that you were pleased with the service :)

Advertisement
Rated 5 out of 5 stars

Hear(s) knowing you clearly again.

Excellent service. Mitch gave me as much time as I needed while deciding on choice of hearing aid and method of payment. Never rushed. Clear explanations including phone app. Very professional yet relaxed atmosphere all round.

March 15, 2024
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for such a kind review! I’ll be sure to pass this onto Mitch :)

Rated 5 out of 5 stars

Skillful and effective treatment.

I have visited Essex Clear Ears a number of times, and have always been impressed by their professionalism, knowledge and skill. I have always been treated in a friendly manner, which reassures me that they have my best interest at heart. I can thoroughly recommend them.

March 20, 2024
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for the kind review! We’re glad to hear that you were pleased with the service provided :)

Advertisement
Rated 5 out of 5 stars

100% recommend

The whole team were extremely professional, informative and friendly. They went above and beyond my expectations to help myself and my daughter. I would 100% recommend.

March 19, 2024
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for the lovely review! We’re pleased to hear that you were happy with the service provided :)

Rated 5 out of 5 stars

Excellent place

Friendly staff
Clear explanations
Good outcome

March 7, 2024
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for the kind review, we really appreciate it!

Rated 5 out of 5 stars

Professional service and competitive pricing

Essex Clear Ears give a warm friendly welcome to their customers. I had an appointment with Mitch, Lead Audiologist who has a wealth of knowledge gained after many years in the NHS and Private sector. He is very professional and has great empathy with his customers. The purchase of private hearing aids is expensive but Mitch helped me to find the right product to suit my needs and unlike a lot of companies, did not ask for full payment until I was happy after a trial period. Today, I was receiving adjustments to new hearing aids which usually take a few appointments to get the set up just right. After wearing hearing aids for 30 years, Mitch is without doubt, the best audiologist that I have met and I am so pleased that his business is local. Essex Clear Ears prices are very competitive and their warranty period on the aids that I purchased (5years) was greater than many competitors.

March 12, 2024
Essex Clear Ears logo

Reply from Essex Clear Ears

Wow! Thank you for such a lovely review, we really appreciate it! We’re glad to hear that you were pleased with the service provided. I’ll be sure to pass this onto Mitch :)

Rated 5 out of 5 stars

Don’t go anywhere else

Great service. For ear cleaning and even better for hearing aids

February 14, 2024
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for such a lovely review, we really appreciate it!

Advertisement
Rated 5 out of 5 stars

Continued excellent service

Continued excellent service - going above and beyond and not remotely patronising to 92 year old relative with hearing issues. Highly recommended A++

February 26, 2024
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for such a kind review, we really appreciate it :)

Rated 5 out of 5 stars

I was impressed with getting a v quick…

I was impressed with getting a v quick check as I was going on holiday and had an unexpected problem. Great service and much appreciated.

February 22, 2024
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for the review, we’re pleased to hear that your were happy with the service!

Rated 5 out of 5 stars

Excellent service

This was my 3rd time visiting Essex Clear Ears and once again the service was brilliant. I was a little apprehensive when i realised I wasn’t being seen by Mitch but my mind was soon put to rest by the lovely, friendly and knowledgeable Jo. Fast efficient service.

February 7, 2024
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you very much for the review! We’re pleased to hear that you were happy with the service. I’ll be sure to pass this onto Jo :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look