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Rated 1 out of 5 stars

Leads are horrible. Poor quality. They say they will replace bogus leads but then argue with you as to why they won’t replace specific leads. It’s a scam extract $75 per lead out of you. Stay awa... See more

Company replied

Rated 1 out of 5 stars

I signed up with Estately and started with 2 leads a week. When I called the leads the people told me that they were not interested in selling but only wanted to know what their house was worth. Anoth... See more

Company replied

Rated 1 out of 5 stars

So far this lead service has been terrible...First they claimed there were no upfront fees and i would get the first lead free, then they made me pay $75 for the first lead. Of course, the "Lead" clai... See more

Company replied

Rated 4 out of 5 stars

First your system is very good - and I remember some issues which I now remember that they were all resolved like some properties wrongly showing up in my town while their location was elsewhere i... See more

Company replied

Company details

  1. Real Estate Agency

Written by the company

Founded in 2006, Estately is a small team based in Seattle, Washington. We offer online home search via Multiple Listing Services around the United States and connect people to real estate agents. We focus on connecting people with the best real estate agents we can find in any given area. Unlike some of the big real estate sites, we aren’t ad-based, so agents don’t pay to be on our property pages. Our agents are on your side, not the seller’s. We focus on creating a simple experience with just the information you need, and we’re obsessive about updating our listings as fast as possible. We’re here to make shopping for your next home easier, and a little more fun, too.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

67 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Love Estately ... outstanding Real Estate tool

Love Estately more than any other Real Estate site. I have the app I love how up-to-date the information is when new homes become available on the market and especially when it shows the status of either pending or sold.

September 24, 2019
Unprompted review
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Rated 2 out of 5 stars

You do not follow-up on your promise to…

You do not follow-up on your promise to show property. You also list property already sold or on contract.

September 24, 2019
Unprompted review
Estately logo

Reply from Estately

Thank you for your review. I would like to know more about your experience. Please feel free to contact me at hannah@estately.com. I’ll work with you to resolve any issues as quickly as possible.
-Hannah, Product Manager at Estately

Rated 4 out of 5 stars

Accuracy

Estately seems to list properties that no other sites have...Also their listings when it comes to price is accurate.
I hope to find my dream home through this website.

September 23, 2019
Unprompted review
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Reply from Estately

Thank you for the review! Happy house hunting!

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Rated 4 out of 5 stars

I like it

I like it. App works well and info on the go

September 23, 2019
Unprompted review
Rated 5 out of 5 stars

Great site

Great site. I use this instead of other real estate sites because of ease of use and the map feature.

September 23, 2019
Unprompted review
Rated 5 out of 5 stars

Great website

This is a great website. Helped me immensely in finding the home I live in now.

September 19, 2019
Unprompted review
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Rated 4 out of 5 stars

LOVE Estately

LOVE Estately! It has been my go-to site for over 10 years. Wish there was an option to omit homes with HOA from searches, option to search for a home by school districts and option to search for home by VIEW ie lake view, mountain view, ocean view.

September 18, 2019
Unprompted review
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Reply from Estately

Thanks so much for your feedback! We love hearing from you on how we can improve your searches. Thank you for using Estately!

Rated 4 out of 5 stars

HOA fees

Would like to see what is included in HOA fees

September 17, 2019
Unprompted review
Estately logo

Reply from Estately

Thank you for your review! There is a Community section under property details that will show the HOA fee details, but that will also depend on how much information the listing agent provides.

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Rated 5 out of 5 stars

enjoyable house hunting

I've enjoyed looking at houses in various markets, saving them, and saving searches. I'm starting to look but am not ready to buy yet.

I did contact Estately to find an agent to start looking at houses. I got a response the first time. But after that, I didn't get anyone at Estately to find an agent for me. But I found one myself through email.

September 17, 2019
Unprompted review
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Rated 1 out of 5 stars

serious problem - privacy issues and customer service

Update 29 October, 2019:
Nothing new - still a customer service failure - still haven't received a reply from Hannah@Estately

Update 9 October, 2019:
After being notified of the posted response by Hannah@Estately:

"Reply from Estately
Sep 26, 2019
Thank you for your review. I apologize that no one followed up with you before. I would like the opportunity to follow up with you further. Please feel free to contact me anytime at hannah@estately.(removed)
-Hannah, Product Manager at Estately"

I emailed her so that should could have the opportunity to follow up with me that she had requested. She hasn't responded to my contact. That makes things worse - feigned interest in customer service that then disappears when the opportunity to actually serve the customer presents itself. If there was a way to downgrade the rating below 1 star...

Original Post:
I browsed the Estately site and thought that the user interface worked well for me, and I used Estately to schedule a property viewing with an agent. The viewing was fine, as was the agent that Estately sent, but the agent later contacted me and said that he saw the properties that I'd been looking at on Estately and that he was available to show me properties. That surprised me - the agent was able to track my Estately usage! I called Estately and spoke with Jen Johnson about the issue and my privacy concerns - I wanted to opt out of my information being shared with an agent, but she said there wasn't a way for me to do that and she didn't have any information to offer me. Jen said that she'd get in touch with her supervisor Julie Maiuri and that I'd get a call back within 2 business days to address the issue. I never received a call to address/correct the issue, and I don't like that Estately allows agents to access/track people's property interests.

September 17, 2019
Unprompted review
Estately logo

Reply from Estately

Thank you for your review. I apologize that no one followed up with you before. I would like the opportunity to follow up with you further. Please feel free to contact me anytime at hannah@estately.com
-Hannah, Product Manager at Estately

Rated 5 out of 5 stars

I love Estately

I love Estately. I like to keep track of what homes in or neighborhood are going for. I tell anyone that's looking for a home to use Estately. I used it when my daughter was looking for a home in Orange CA and I'd send her links to Estately and the homes I found.

September 17, 2019
Unprompted review

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