Esteelauder Reviews 

I am using Estee Lauder advance night serum from last 2 years.. suddenly from few months it started giving me an allergic reaction on my face with swelling on my eyes... I will not recommend this to anyone.. do not buy this at any cost... I have spent too much amount for the big size bottle of it and now it is totally waste of money..

I've been waiting for weeks for them to tell me how to return an item that was wrongly advertised on their website, still no response and the 14 days have already passed. Now I'm stuck with a product that I won't use and that was not exactly cheap. This is the first and the last time I'll order from them and honestly I was expecting a lot more from a brand like Estée Lauder.

I made an order online during the promotion with 4 luxury miniatures and 1 full-size lipstick (20/9/2020). 2 days later, I only received 4 miniatures. The website is still advertising the promotion till today 29/9/2020. I contacted customer service via email as to why I didn't receive the full-size lipstick. The way they solved the problem completely pissed me off:

First, I wrote my question in English and the answer is just a simple copy paste of a template in Dutch without even looking at the original English question. As a customer, I feel that I was not even cared about because the template of answer was just blindly applied and I couldn't understand without the help of Google Translate!

Second, if the lipstick is out of stock, why would they still advertise the full-sized lipstick on the website until now? I would be happy if I know that there were only 4 miniatures in the beginning or was informed that full-sized lipstick was out of stock. I consider this as cheating the customer while the real promotion is different from what is advertised. I even wonder if the lipstick was really in place from the beginning??

Third, they offer the solution of 25% discount on next order and valid till 30/10/2020, which is ridiculous. They only think about driving their revenue without truly thinking about a sincere apology to customer. Discount 25% valid till 30/10/2020 is ridiculous considering that I've just bought the products I need and there is no need to buy more stuff now. Besides, I also saw this kind of discount often on the website of Estee lauder that I don't even need to use the code.

Once again, I feel strongly disappointed with the way Estee Lauder handled the situation and the way they treat customer! Premium products but service is below unacceptable!

Updated Dec 2020:
After I raised the case 3rd time via the contact info section on the website (link to my online order number), I got the reply from them that the reply in Dutch is a system problem. They apologized and asked me if it's ok if they would give me a voucher code to get a free lipstick in future purchase instead. I replied OK but they never replied back after that!! It's just as if they just answered 1 email just to meet the Case solved quotas and there would be no follow-up! Afterwards, I raised 2 other cases to ask for follow-up with what they promised (linked to the same online purchase #) and they COMPLETELY IGNORED the cases and there hasn't been any reply since for both cases since then.
This is the worst of worst attitude towards customers. How despicable the service is!