esurranty™ Reviews 1,038

Terrible! These guys are a complete Joke! When my phone broke I contacted the team, great service, told me in a hurry to go fix it, and they would reimburse. I followed the instructions to a T, sent the receipt exactly as instructed, then followed up via email 6 times to all the teams I could over the past 4 months and have recieved 0 responses. These guys are the worst, avoid this service at all cost!

Update:
They removed this review, had to come back and repost. Seriously avoid this company at all cost

Keep getting charged for my policy; charges automatically deducted from my checking account, even though I paid the policy in full on renewal date.
Second, impossible to contact esurranty to correct this problem.

They only have email support, no phone contact.

Never paid for my repair 2 months later. Absolutely no contact when it came to paying for my repair...

DO NOT WASTE YOUR MONEY. Horrible company.

Just saw the reply. I did submit everything that was required and after multiple emails your horrible support NEVER responded.. My credit card company immediately refunded my payment for your insurance because this company is marked as fraud! Thanks for wasting my time. Hopefully others see review and don't waste their time or money.

Don't trust this company ! They have a premium they charge in which I paid in full, but in fine print the customer service personnel told me that they will charge your card within the months of your year contract 8.00 to hold your information. WHAT?? I'm a paid customer and your going to not hold my information but out of the blue skies bam I have a small little 8 dollar payment.. WATCH THEM CLOSELY ! I bet the service to a claim is the same. I call BS , They now have refunded my money because I complained, so if that makes it better to charge someone up front and then 6 months later so be it.

Hey. I expressed my concern regarding my lost phone and the unprofessional treatment I am getting from essuranty.
I received a polite response to my review but nothing more. Its been 10 days.
Please either send je my phone back or refund my $$
Robert Barras

I had to use my insurance on my iPhone and they got us another one ASAP and took great care of us and in great time also.

This is hands down the best insurance. Doesn't require NEW phone either. Simply the best!! Changes are also a breeze!

I have a claim that is complete since 2 weeks and still no loaner nor decision on replacement. The interaction is one big headache. I can not recommend this insurance
.

they had my broken laptop for 5 months with little to no communication and sent it back broken

Great company with reasonable prices and excellent attitude to their customers!

I think your company has proved to be an asset. Look forward to working with u in the future

I purchased essuranty insurance for my daughter's iphone 8+ hoping I wouldn't need it and then the unfortunate happened and her iphone was stolen. I was happy with the professional and responsive service of the staff. From the time I asked questions about the claims process until the iphone was shipped, staff was prompt and clear in response to my emails. I could easily upload the police report, note from my cellular provider and required policy forms. My claim was approved within 3 days. Because the iphone 8+64GB model was not available, I was offered an iphone X right away (with a fee difference) but my daughter preferred to wait on the iphone 8+. An upgraded iphone 8+ 256GB was sent to us at no additional cost beyond the deductible. The entire process took 10 business days. My daughter was very delighted to receive her new iphone. In my experience, essuranty follows through.

Quick, easy online renewal for my iPhone 7

Much more affordable than AT&T's insurance.

I have used it before and like it. Registering your product is quick.
1. Easy navigation of website.
2. Quick coverage without hassles.
3. Simple questions to be answered.

Thank u
Will recommend your product!

Just bought an iPhone Xs and couldn’t believe the high cost of Apple Care. Got better coverage for much less with Esurranty.

Submitted a broken phone claim about 4 months ago and I was given two options 1. Get a new phone 2. to repair the phone. I choose to get a new phone instead of waiting for the repairing process. Supposed to be 2 days of shipping but i got my phone after waiting 25 days. I had to pay full price as a security deposit to ensure that i send my broken phone back. I sent my old phone back 3 months back and yet exchanging email with the representative to get my deposit back. Essuranty does not have any phone to call and email is the only option. I would say please avoid this company. I wish i could reply to essuranty response, i was contacted once to remove the device from icloud and never heard back. Non-compliance-meaning take full amount of phone price and my old and no response at all? I have all the email communication printer out to send out to BBB.