Esveld Reviews 

Beware:
Packing it just plants in a box and some straw. I bought a 3 liter plant, but got a 10x10 cm root ball in a 3 liter pot. And it has lost all leaves due do the way they pack. So don´t buy anything you need to look nice this year.
Wrote them, and they told me that this is a way the pack and never have any problems, and if the plant doesn´t grow back in 6 month i could get the money back. Nothing about the false advertising of the size of the plant. Wrote them again - no reply.

I understand that this company clearly states on their website that plant availability is not always guaranteed. That in itself is not the problem.
The real issue is how they handle it.
I placed an order which was incomplete, without any prior notice. I only found out after receiving the delivery notification and the package. Because I still needed those plants, I placed a second order specifically to replace the missing items, and paid full shipping again.
The exact same thing happened again. Missing items, no prior notice – only a delivery notification after the shipment was already sent.
I paid shipping twice, mainly because the first order was incomplete, and still did not receive the plants I originally ordered.
I contacted them multiple times explaining the situation and asking for a reasonable solution (not a full refund, but something fair – for example a voucher, reduced shipping, or a follow-up shipment under reasonable conditions).
Instead of addressing my questions, they repeatedly responded with generic explanations about their policy, without actually engaging with the problem or offering any real solution.
What I do not understand is why it is not possible to send a simple message before shipping, such as: “this plant is not available, would you like a replacement or prefer to wait?”
Sending incomplete orders without notice and leaving the customer to deal with the consequences afterwards is not acceptable.
The communication is extremely poor – I kept addressing the same issue, and my questions were consistently ignored.
Good plants alone are not enough. Customer service matters, and in this case it is very disappointing. I would not order again.

The podocarpus henkelii I ordered was very, very well packaged, even the roughest courier couldn’t have damaged it! I was searching for this kind for years and it’s unbelievably hard to get your hands on in the UK and so I was elated to see it here for a reasonable price, the plant itself seems very healthy and I haven’t got a single complaint! The importer used(Poppin’s plants) also communicated well and clearly took very good care of it.

I ordered 6 Nepeta Junior Walker. The plants arrived in extremely poor condition - almost dead. It looks like they grown under very poor conditions (low light) as they were extremely stretched and etiolated when packed, and all stems and leaves were compressed. They were packed in plastic bags, and crammed in the box, one on top of the other in the box - squashing, and squeezing the leaves - with no adequate place for air. This in combination with the long transit time, meant that when I received them 90% of the leaves and stems were brown and rotten. I sent Esveld photos - it is a shame I can't attach them here. In several email exchanges, I was offered no apology or compensation. Just that if they dont growback in spring, I will be "compensated fully". I very much doubt they will survive the winter - even here in Spain! Let see what happens. Either way, I am really surprised that any grower would send out plants in this condition- and not even offer an apology. I have made payment in good faith, but I will not be ordering from Esveld again!
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10/24/2023 - Response to owners comments:
I have more than 30 years of experience in horticulture - natural die back is one thing, stretched and etiolated stems is another with bad packing - squashing leaves and stems in plastic with no room for air to circulate, is another. As regards apologies, it is clear from the owners response, that he does not understand the importance that a few good words can play in customer retention. I am not the first customer to comment on this.

Ordered several times from Esveld. They sent super healthy, beautiful plants almost every time. The ones that weren't fully satisfying were because of the reckless packaging, but even these times, the communication was perfect, and compensation quick and free of charge.

Bought 90 Festuca gautieri last year and they looked half dead when they arrived. Planted them and watered them but it didn't help.

Sent a picture and got the reply "they will get back in spring". They didn't come alive and the only compensation I got was free shipping if I paid for 90 new Festuca gautieri.

I asked why this was not a guarantee case but I did not even got a reply.

166.77 euros and a lot of work wasted...

/Henrik

Update 2022-07-28: I got the 166.77 euro back. Thank you Trustpilot.

I left 3 weeks between the order and the pick up date. I then asked to pick up the plants 1 day earlier than planned. I was told that I would need to come in the afternoon as the perennial plants only arrived that day. I could not make that so I came the day after. The evening before the pick up I received a mail that many of the plants were not available, including the perennial plants ! They waited until the day before the pick up to inform me!
And the best bit. I paid €65 for one shrub, then see a label in it saying it cost €30! I have asked for my money back.
A shame as a kwekerij recommended by many but terrible service for me at least.

I have ordered to them 5 japanese maples. only 2 plants correspond to their descriptions. the rest of 3, are very tiny babies siting in big 3l pots at the prices of a normal plants. 2 of the tiny plants have terrible grafts, that makes the plants vulnerable during harsh winters we have here.
They are selling pots, not plants.
The selling prices are according to the dimensions of the pots, not to the quality of the plants they send.
Having a complain to them asking to adjust the prices to the dimensions and quality of the plants received, i got a refuse. They came with proposal to extend the guarantee period to 1 year, but this is something volatile because it is linked to the climatic conditions. And more, i am not paying the guarantee, but the plants.
It looks that the only solution accepted is the returning plants to them. High transport cost and 100% certainty that plants will die. I am still waiting an answer from them, but most probably, it will be the same.
Very bad experience. for sure i would not order again to them.

They have everything! fairly priced and knowledge people. The coffee room is fabulous. We make it a road trip once or twice a year... great day out!! only issue is I always have trouble fitting it all in my little car.

The Esveld 08/09/2016 tells me sending my order (amount included € 334.14 93 € in respect of carriage by sending three packages via the company DPD).
Were a few bushes Esveld had on their website that encouraged me to make the order. It would not have made an order composed only of other plants without these main bushes. Okay.
Day 13 (Tuesday) came to my home two packages. Containing all plants except the bushes for me had more interest and were the reason for ordering.
It makes no sense to plant other plants without the company of the main bushes as was my idea.
Consult the situation of the third package in DPD and says the package is to date (16/09/2016) in Holland.
I have three days trying to Esveld send me back the rest of my order plants that have not yet reached my home.
Esveld response is that on occasion the packages have arrived after three weeks of delay and containing live plants.
Esvel encourages me to accept the package when I get home and will send the dead plants but does not say at any time that the other plants but come alive does not mean arriving in healthy condition after so many days of delay in transportation .
That is, not responsible for damaged plants and that while they are alive will certainly in poor condition. Simply you believe that the client should accept them and plant it in the garden if they are alive. This is not what I bought. I bought plants in good condition and pay a not low amount, 93 euros !! It is not enough to have guaranteed to receive healthy plants?
I exchanged emails with over twenty Esveld and does not change its decision to spend the collection of that non received and refuses to send back the plants that did not arrive yet be discounted plants.
That is, as a customer I feel quite aggrieved. It would not have made the order if it had not been available the bushes in which she was interested. The remaining plants are those that have reached mim home had only one relative interest in them. That really mattered to me were the shrubs are those that have not received.
I hope Esveld act with me as it does a serious company and respects the right of its customers. It is only fair that Esveld commit to not send back the received plants.
His treatment do you think for the moment this nursery? it's just that you send me half the order and refuse to submit new plants that I need it? Please note that they are not plants that do not have in stock. It is simply that there has been bad luck that the carrier not yet been submitted and are in their facilities. Esveld assumes no liability and allows the customer harm? That is the behavior of a company that cares for its customers?
To be fair I must clarify that I did a few months ago asked Esveld. Everything arrived in rule. The plants were not in perfect conditions but at least prospered although I had to apply extra care.
That encouraged me to make a second request.
I hope that Esveld reflections and show understanding. I'm sure eventually attend my shipping demands of the plants I have not received yet.
The moment you do write it here for customers to know that although there are initial problems Esveld the end solves the problems its customers.

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MY ANSWER YOUR COMMENTS
It is absolutely false that the third package has come to my home. It was impossible for me to tell as they were plants inside a package that has not been able to get to see because it never came to my home.
have three proofs of delivery.
If you want to make sure how many packets sent to my home the company only has to ask to show the three vouchers signed by me.
The transport company can only show you two for one simple reason: because it only sent to my address both. You yourself can check on the website of the carrier. You will see that reflected not yet left the Netherlands.
The missing package is in the Netherlands after 10 days !!! My home only two packages have arrived. Not three. (I received 78 and 79, 77 has not yet reached)
The explanation why you may have seen signed a delivery note number 77 was the explain very simply: the transport company Embio three notes delivery with the same number 77. The right thing would have been to send one with every number but he made that mistake. In this way I have in my possession a copy of the two delivery notes I signed the delivery and both have the same number 77. You can check it in the original company that will show if you ask.
I just send an email with a screenshot in which it looks like the 77 package is in the transport business and is not delivered.
I'm sure you'll agree with me that if the plants are stuck in a box without light and ventilation for ten days, these plants may not arrive in good condition. At this time we must add all the weekend and the days it takes to get to my home after his arrival in Spain, ie two weeks. . All we understand gardening a little know that private watering plants (we are in summer), light and ventilaciónmás fortnight That if finally come to Spain, because as I comment, not yet the packet to Spain was sent and may even that has been lost in the transport company ..
During the 15th and 16th of this month it has been almost thirty emails that you and I have exchanged. In no e-mail these, I repeat, IN ANY OF ITS REPLY EMAILS, you gives me confidence that resend any plant that gets damaged. Again and again, repeatedly, you just tell me that restore dead plants. DEAD, NOT DAMAGED !!
Even repeatedly I ask him about this matter directly. You do not deign to answer directly. Only repeated again and again to send back dead plants.
You understand that any customer concerns had grown to receive such answers.
If you want any reader or yourself, I can put here copy of all emails that I sent to you and those you refer me as an answer. In these emails all readers will see that I do not tell a lie.
I invite you to copy here the email that as you give me assurance go back to send any plant that arrives damaged, even if it is alive. Please ask him to do it !!
I have not even received from you an apology for the poor service. It is true that the carrier is causing the delay, but nevertheless, I think that you, as head of your company, should have apologized to me.
From my point of view, when we begin to see that the third package took too long to arrive, you should email me submitted a reassuringly. He should have recognized that the delay in sending plants to date is already over and you are responsible for immediately re-send the missing plants.
You and I know that plants at this stage no longer in good condition. 93 euros is more than enough for me to receive garatizarme plants in perfect condition amount. And of course, I think you should be sure that I will not keep half of the order. I have my entire order because ultimately, I am not responsible for the delay. It is true that you either is responsible. But if you want to keep your customers must understand that we, the customers, we must be sure that if something goes wrong in this process, will Esveld means for the customer finally have your entire order with the plants in good condition. That's what makes a serious company.
Have peace and security that I'm talking encourage new customers to place orders Esveld and at the same time keep the customers you already have.
Otherwise it makes customer feel unsafe.
I think to finish this problem is very easy. I propose a reasonable solution:
HERE ON THIS PAGE, PUBLIC WAY, YOU COMMIT TO SEND BACK jCONMIGO PLANTS GET MISSING FROM MY ORDER. IN THE EVENT THAT FINALLY ARRIVED THE THIRD PACKAGE PROMISES TO SEND YOU ALL FLOORS ARRIVING IN POOR CONDITION.
I on my part I promise to rectify my comments so that it is absolutely no doubt readers that your company has solved my problem
The solution is very simple. Only it needs you to be reasonable and understand that a customer can not settle for half the order or plants carrying too much travel time.
You think good solution? I hope you see fit well ..
Finally, I want you to recognize that I mentioned that all was well in the first request I made to Esveld. I had the option not to have mentioned it. Instead I wanted to be fair and I have discussed here. A very cordial greeting Dirk van Gelderen.

03/10/2016 EXTENDING MY OPINIONS AND FINAL RESOLUTION OF THE PROBLEM.
Finally, after much insistence on my part and after spending many days, Esveld sends me back the missing (No financial charge on my part) plants. I have received on September 29 all in good condition.
I must say that at no time I recibdo of Esveld no apology for all the delay.
Given that the order I sent on July 28, I think two months is too long for a plantas.Creo that the whole process would have been appreciated a kinder treatment from Esveld.
I'm glad anyway that finally Esveld has behaved reasonably in this case and I have all my plants in good condition.