ESW Reviews 4,252

Really good & efficient service with excellent communication notifying me at every step of the way where my delivery was.

Rejected return of nike shoes on basis the shoebox was not returned in its original condition even though the Nike return policy doesn't require it. Failed to make the grounds for rejection visible in the CRM system of Nike help desk so they are no idea why the return was rejected and cannot offer a solution. Turned an online shoe purchase into my single worst experience with a multi-national. And cost Nike all my brand loyalty. ESW seems like a good way for bricks and mortar retail to shed customers and stay bricks and mortar.

You would think that after a review like that, whomever runs the trust pilot account for ESW would say to themselves “ boy this sounds like a frustrating mistake. I’ll call the distribution team to find out what went wrong and make sure that it gets fixed.” after all that is the purpose of a review in part to provide the company with useful information so that they can synch up better (collaboration), rapidly correct the fault (change) and prevent its recurrence (learning). And if I have any time left over, they could maybe even apologies to the customer since humility is where restoration of trust begins. Instead, ESW has been challenging the legitimacy of the review. I don’t object to verification per se, but it would be nice to see you guys get rolling on the remediation at the same time. If you ask the Nike team DSW, I think you’d probably identify the relevant case pretty quickly because I’ve had to send the shoes back a second time in a really big box now with a letter, threatening, legal action if you guys don’t accept the return according to the Nike policy, so hopefully that’s not flown under the radar. And then back out the door returned to me like the last box.

Jun help me a lot, and very helpful. Thanks!

Although I cannot reccommend the state I received the dress in (damaged, soiled), I do reccommend the customer service provided by the ESW Team.

I asked for a delivery problem to be sorted, Ellie in Customer Services got back to me immediately, found a solution and it was all resolved very quickly.

I had some questions about my order because it’s international shipping, so I contacted customer service by email, and Steven Rosas was very kind and resolved my concern quickly. Amazing service!!!

I had a fantastic experience with Nordstrom’s customer service! I reached out with a question about my order and was assisted by Selene, who was incredibly helpful and friendly. She was professional, patient, and made the whole process so smooth and stress-free. I truly felt valued as a customer, and it’s so refreshing to receive such excellent support. Thank you, Nordstrom, and especially Selene, for going above and beyond!

Unfortunately I had ordered a wrong item/ wrong ring size for my wife.
The hotline support was fast, very friendly and supportive.
PEREFCT SERVICE OF A PERFECT JEWELLER/ BRAND!!

I purchased earrings from Nordstrom’s to be delivered to Canada. Trusting the process through vendor and shipper, my “parcel” arrived 2 weeks later. And by parcel, I mean a sealed yet EMPTY box. Unless you count the brown paper included of course.
It’s been 10 days and numerous emails back and forth, still no resolution, they’re “looking into it”. They recommended I purchase another pair of earrings while in stock while it’s being looked into, I’m hoping that was a joke.
Buyer beware. It’s up to you to prove you didn’t receive an item. Outside of a picture of an empty box, I’m not sure how else to do that. No escalation process provided and Nordstroms washes their hands of it and says it has to be resolved by ESW.

Very fast answer from the customer services, great prices and variety of products

I received the ordered items as scheduled.

The purchased items are for my daughter, but since they were sold out at the shop I usually use, I searched online from Japan for shops worldwide.

Although it was my first time using this shop, I am satisfied with their prompt response, courteous guidance, and reliable delivery.

Shelly Le, thank you for your kind assistance!
From Japan.

Some screws came loose and were lost from my Raptor vest, so I contacted customer support to ask if they had any spare parts they could send me. I live in Japan, and they kindly put me in touch with their local representative here, which turned out to be a DirtFreak store.
The poor guy there actually had to remove screws from a brand-new Raptor vest in stock to help me out — which I genuinely felt bad about. That said, the customer support experience itself was excellent. The support agent I spoke with, Jun Nguyen, was very kind, helpful, and responsive. Big thumbs up to him.
As a small suggestion for the future: for racing gear, it might be helpful to sell or keep spare parts like screws readily available, so no one has to take parts from new products. Just my personal opinion.
Overall, great customer support.

My enquiry was responded to very quickly, investigated and resolved within a couple of hours. I am very impressed with the service I received.

Very helpful, fast and friendly

Excellent service. No problem with exchanges and always willing to assist you if needed. Thank you for the great service!

Jun Nguyen really helped me in my concern. Really appreicate you in great customer service. It was so quick and helpful. Thankyou!

Fast to the point reference to products and procedure

I a prompt response regarding a purchase from Nordstrom.

My package was delayed for certain reasons, and Jun Nguyen helped me identify the cause. He was polite and handled my issue professionally. Thank you for your work.

I had received notification that my package had been delivered but I did not get it. I asked for assistance from Nordstrom and their representative, Shelly ale was very helpful. She investigated and responded very quickly. And the good news is that I did receive my package but through a different company. Thank you Shelly!