Once more into the breach.....!!!! One hour on a Saturday morning was all it took to file my tax return, lodge it and receive notification of my refund amount. Most of that hour was me faffing around... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Etax is the only way u should get ur tax returns done , I’ve been using them for the past 4 to 5 years now and I’d like to just thank them for getting me the most returns with them than any other comp... See more
Company replied
Absolutely amazing quick professional and very helpful and thorough. Thank you so much i couldn't have done it without etax and was given a discounted fee also to apply Thank you all so much plus I... See more
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I have used the services of Etax for a number of years, and I find the process very simple. You complete a tax return which except for deductions and checking that the details prefilled are all correc... See more
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Company details
About Etax
Written by the company
Etax is Australia's favourite online tax agent, since 1998.
Thank you to everyone who sends us helpful reviews and feedback. Etax customer reviews and surveys help us to upgrade our service and website every year, so everyone can get a better experience with their tax return each year.
If you have specific concerns or questions, please connect with our accountants by phone or live chat. To protect your privacy, we can't discuss your private tax matters on a public review website.
Etax Accountants, found at Etax.com.au, is a registered tax agent practice and is recognised by the ATO as a Key Tax Agent.
Etax is 100% Australian. We hire and train hundreds of accountants every year. Our client support accountants are all degree-qualified and most of us work at our head office in beautiful Brisbane.
TPB Tax Agent Registration #69399005 Etax maintains ISO 9001 Quality Systems certification and ISO 27001 Information Security Management Systems certification.
Thanks for your review of Etax
Written by the company
- Etax is making tax easier for Australians...
- The Etax online tax return service includes the easy-to-use online tax return, plus help resources and live accountants' support by phone and online. After you enter your details and sign your return online, qualified accountants will review your return - checking for any problems and also looking for ways to improve your tax refund. In Australia, 73 per cent of taxpayers use a tax agent to do their taxes, rather than going it alone with the ATO. Etax offers online convenience with friendly tax agent support and accountants who are on your side, helping you avoid any ATO troubles.
Contact info
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Etax
Many thanks for your positive review and your recommendations Jodie. We're all about making tax easy for our clients, so we're glad you agree! See you again in 2026 :)
Excellent and hassel free
Excellent and hassel free. Highly recommended
December 4, 2025
Unprompted review
Reply from Etax
Hi Tiarii, thanks for your 5 star review - we appreciate it! Glad to hear you found our service excellent and hassle free. Can't wait to assist you again in the future.
eTax is so easy to use
eTax is so easy to use. And an accountant reviews my return, and makes sure I get the best return possible - unlike the ATO!
December 1, 2025
Unprompted review
Reply from Etax
Fantastic to hear you found our service easy to use Jennifer! Thanks so much for your 5 star review, we really appreciate it. That's right, we always strive to get the best refund possible for our clients, so we're glad you agree! See you again next year and hopefully into the future.
Guidance made my task so much easier
I found your website by chance and I'm so glad I did. Your form was easy to follow and cleared up that I had to lodge a tax return. ATO telephone advice had been to fill in a 'non-lodgement' form based on the Disability Support Pension not being taxed. No recognition that PAYG tax had been withheld on withdrawal of a superannuation lump sum which does require a tax return as stated by the super fund. The prospect of a tax refund was also uplifting.
November 30, 2025
Unprompted review
Reply from Etax
Thank you for taking the time to provide us with a positive review C J - we really appreciate it. We're so glad to hear you found our service easy to follow and our team clarified the need to lodge a tax return. If you have any further questions, please don't hesitate to reach out to us via feedback@etax.com.au
Reply from Etax
Hi Ben, thank you for choosing Etax and for your positive review. We're so pleased you found our service easy to understand and we look forward to helping you again next time.
Reply from Etax
Wonderful to hear Kuya, thank you for your 5 star review! Glad our team were able to help and we hope to assist you again in the future.
Worst ever customer service
Worst ever customer service, no reply or calls after multiple emails and msgs
Very disappointing
November 1, 2025
Unprompted review
Reply from Etax
Hi Jacob,
Thank you for taking the time to share your experience. We’re very sorry about the delays with giving you a call and you weren't happy with our customer service this year. What you've described hasn't been up to our usual high standard, and we sincerely apologise.
When we received your review, we escalated your file to one of our senior accountants. We understand they were able to get in touch with you to discuss your concerns and provide an explanation and resolution. Our senior accountant let us know you were happy with the discussion and your tax return is close to being finalised. Please don't hesitate to reach out to us if you have any further questions.
We sincerely hope your opinion of Etax has improved since you wrote your review. Thank you again for your feedback — it helps us improve, and we truly appreciate you giving us the opportunity to finalise your return.
Kind regards,
Etax Accountants
excellent service
very professional. Give me a variety of usefull advice. They provide excellent service and reply questions very promptly.
November 1, 2025
Unprompted review
Reply from Etax
Hi there, we really appreciate your 5 star review and we're pleased you found our team of accountants professional. Hope to assist you again in 2026!
Used these guys for the 2nd year…
Used these guys for the 2nd year running, what a great company! Highly recommend! Great experience again. Will be using going forward each year.
October 31, 2025
Unprompted review
Reply from Etax
Thanks for your kind recommendations and for choosing Etax again this year Sean! We're so glad to hear you had another great experience and we can't wait to help again next time and into the future.
Great portal and easy to use
Great portal and easy to use. Plenty of helper tips.
October 31, 2025
Unprompted review
Reply from Etax
Wonderful to hear Bernard! Thanks for your 5 star review and for choosing Etax this year. Our team hope to assist you again in the near future.
It was fast and easy to use
It was fast and easy to use. Very good and quick communication. I am satisfied!
October 29, 2025
Unprompted review
Reply from Etax
Cheers for your fantastic review Priscilla! Our team are pleased you found our service fast and easy to use. Looking forward to assisting you again next time :)
No Tax Woes
I have been dealing with this company for years and their lodgement system is simple, fast and affordable. The review process is excellent.
Thoroughly recommend.
October 31, 2025
Unprompted review
Reply from Etax
Thank you Alan - great to read such an amazing review about our service. See you again in 2026!
Thank you so much
Thank you so much
I am extremely grateful for your service
I will definitely be back next year
Much appreciated 😊
October 31, 2025
Unprompted review
Reply from Etax
Thanks for choosing Etax Melaney! We appreciate you choosing Etax and look forward to welcoming you back next year!
Bad for pensioners
Very high charges for a pensioner which resulted in minimizing instead of maximizing my tax return
October 20, 2025
Unprompted review
Reply from Etax
Hi Lidia,
Firstly, thank you for using our service this year. We sincerely apologise if there has been any unintentional confusion regarding the fees we charge for our service. We're definitely not out to overcharge anyone and we take pride in providing a valuable service to thousands of pensioners every year.
We always aim to be transparent and list our fees on our website, plus on our registration page before entering your details. However, once we received your review we immediately escalated your file to one of our senior accountants. We believe they were able to get in contact with you personally to discuss your concerns and to offer a resolution.
We sincerely hope your opinion of Etax has changed to a more positive one than outlined in your original review. Thanks again for getting in touch and for using our service. If you have any further questions or concerns, please don't hesitate to reach out to us via feedback@etax.com.au
Kind regards,
Etax Accountants
Reply from Etax
Thanks Jodie - making tax easy is our motto, so it's pleasing to read we hit the mark for you :)
Great communication pathways
Great communication pathways, instant responses and quick turnaround for lodgement. Always checking in with the client to ensure they are satisfied with the entire process, from start to finish.
October 29, 2025
Unprompted review
Reply from Etax
Cheers Beverley! Great to hear you've been so happy with our service and the accountants working on your return. See you again in 2026!
Highly recommended
This process was quick, easy to follow and very cost effective. Highly recommended.
October 29, 2025
Unprompted review
Reply from Etax
Thank you for your recommendations Deborah! Making tax quick and easy is what we're all about, so it's great to read that we hit the mark for you :)
Inconsistent / Poor Service
I am not very happy with the accountants on here. During my last return, I had added several deductions related to my rental property. This had gone through both the initial check and the senior accountant. I received my return and spent that money.
I had to lodge an amendment as I located several other bills and then the accountant had removed the tax deductions on my property saying that I wasn't entitled to them to which I then owed the ATO a little over a thousand dollars and not once apologised for their mistake and making out like it was my fault.
I thought I would give them one last chance. This time, I had given them a tally of my working from home hours in an CSV format (as I did not have an Excel licence), and after several days of back and forth, asking me what my total hours were, only then did they say that the date format was not correct and they couldn't convert the hours into a duration. I only then realised I could use Google Sheets to do it and did it in a flash, something I could have done to begin with but if they couldn't convert a time such as 7:36 into a duration they could sum up, they should have told me straight up and not wasted time, although I suspect that Excel can do this. I have been to in-person accountants where they are only too happy to get an excel document and tally up the hours, dollars, etc...
I don't think I will use etax accountants again.
October 28, 2025
Unprompted review
Reply from Etax
Hi Adam - we are very sorry about the poor experience you had with our service this year (and last) and for the frustration it not doubt caused you. Our team should be able to process simple excel spreadsheets, and we've already taken the steps internally for some training in this area.
We understand that since leaving the review we've had one of our team leaders reach out to discuss your tax return as well as finalise your wife's return.
We are pleased we were able to get things back on track in the end, however we do still wish to apologise for the experience you had at the beginning - it simply wasn't good enough.
If anything else remains outstanding, could you please drop us an email to feedback@etax.com.au and we'll take care of it right away for you.
Warm Regards,
Etax Accountants
easier than using ATO website
October 28, 2025
Unprompted review
Reply from Etax
Thanks Shane - we definitely think we're better and easier than the ATO website, so it's always nice to read a review which says the same thing :) Catch you in 2026!
Friendly and awesome
Friendly, prompt and professional service. So good at what they do. Been using them for my last four years. Reasonable rates and I got back way more than I had expected when the accountants had a look over it for me. Highly recommended by me.
October 27, 2025
Unprompted review
Reply from Etax
Thank you for your 5 star review and loyalty over the last 4 years Paul. We're so pleased you always find our team friendly, prompt and professional, plus they were able to increase your refund. Can't wait to assist again in the future!
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